Support Board
Date/Time: Tue, 26 Nov 2024 20:39:06 +0000
Upgrading Data package
View Count: 216
| [2023-10-27 15:42:51] |
| User864567 - Posts: 4 |
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Good day, My name is Billy Bonini currently I have data package 10 payed for until 02/24/2024, I would like to upgrade my data package to package 11. Please advise the proper procedure to upgrade the data package, can you adjusted directly from the balance in my account and modify the date for the data package accordingly to funding or should we add more funds to the account so the end date of the data package doesn't change. |
| [2023-10-27 17:11:36] |
| John - SC Support - Posts: 36307 |
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To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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