Support Board
Date/Time: Tue, 26 Nov 2024 22:38:48 +0000
Unable to place live orders
View Count: 282
| [2023-10-23 13:03:43] |
| User377189 - Posts: 172 |
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I am unable to place live orders on following chart symbol Trade only symbol: F.US.MSFZ23 over-layed by symbol: F.US.SF6Z23 |
| [2023-10-23 13:45:18] |
| Sierra_Chart Engineering - Posts: 17185 |
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First try trading from a chart which uses this as the main symbol: F.US.MSFZ23 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-23 17:28:40] |
| User377189 - Posts: 172 |
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Cannot place live order when i set main symbol F.US.MSFZ23
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| [2023-10-23 18:00:32] |
| John - SC Support - Posts: 36309 |
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After you try to place the order select "Trade >> Trade Service Log" and see what it states as to why the order is not going through. You can copy and paste the information to this thread for us to take a look.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-23 18:12:03] |
| User377189 - Posts: 172 |
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Trade Order Error - CQG order update. Status: REJECTED. Text: Order is not within the risk parameters set for this firm. Internal Order ID: 1765. Service Order ID: 1339675554. Symbol: F.US.MSFZ23. Account: MY ACCOUNT NUMBER REMOVED | 2023-10-23 14:10:24.336 *
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| [2023-10-23 18:37:37] |
| John - SC Support - Posts: 36309 |
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You need to ask your broker about that rejection.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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