Home >> Support Board

Support Board

Date/Time: Tue, 26 Nov 2024 22:12:44 +0000

How to Post a Message for Support

Upgrading from Package 11 to 12

View Count: 346

[2023-10-22 11:40:05] #1 [Go To First Post]
User347921 - Posts: 39
Hello, I'm currently under Package 11 and I wanted to try the package 12 (MBO). If I update/set service to 12 now, will I have to pay the 56/mo from the beginning of the month or starting from today? Thanks Khaled

[2023-10-23 00:10:08] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17185
We gave you a free trial of Service Package 12 for 30 days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-10-23 05:58:38] #3 [Go To First Post]
Onche Emmanuel Edeh - Posts: 2
Hi Can you walk me through on how i can upgrade my subscription package please? I intend to go for the 11 Integrated Advance 46/Month package Thanks

[2023-10-23 09:45:07] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 17185
In the case of post #3, since you are on a trial, follow these instructions: Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password if necessary. 2. Choose the particular Service Package and the number of Months that you want and press the "Update/Set" button. If you are on a Trial, you will first need to add sufficient credit to your account to pay for the chosen Service Package/Months. In this case, refer to the step below. Once that is done you can then choose the Service Package and number of Months. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-10-23 10:46:02] #5 [Go To First Post]
User347921 - Posts: 39
Sorry, but I didn't request a free trial. I asked if I'll be charged according to the usage time or retroactively from the begining of Oct.

[2023-10-23 11:06:27] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 17185
If I update/set service to 12 now, will I have to pay the 56/mo from the beginning of the month or starting from today? No. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-10-25 10:22:29] #7 [Go To First Post]
User347921 - Posts: 39
Hi, Sorry I'm not English mother tongue and didn't understand that you offered me a 30 days trial for package 12 (Upgrading from Package 11 to 12 \| Post: 361319). Thank you so much! Have a nice day.

To post a message in this thread, you need to log in with your Sierra Chart account: