Support Board
Date/Time: Tue, 26 Nov 2024 22:38:24 +0000
Program Freezing
View Count: 343
| [2023-10-20 18:55:18] |
| User578173 - Posts: 3 |
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Hello, Sierra Charts began to freeze today on me. Not a specific chart, rather, the entire program would hang. It never used to do this before today. I rebooted the computer. Updated windows (11 pro). Cleared all data files and only redownloaded the ones used in my current chartbook only. I have 32GB of RAM, and sierra never exceeds 10% of that. SSD drives only. A robust older xeon workstation cpu. No other softwares running, sometimes only firefox with sierra chart. This is a dedicated trading computer. Noticed the loading of charts was slower in the last week, but the software was always snappy when everything was loaded. This is the first time the program freezes. I sent the message log already. Date Time Of Last Edit: 2023-10-20 18:56:54
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| [2023-10-20 20:42:58] |
| John - SC Support - Posts: 36309 |
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The following line in your log definitely would cause issues: Circular chart reference detected. Charts: 2, 5. Chartbook: Killer.Cht. | 2023-10-20 14:23:26.756
You need to fix this circular reference. Refer to the following: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.9 References to Other Charts / Continuous Full Recalculation of Charts For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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