Support Board
Date/Time: Tue, 26 Nov 2024 21:33:18 +0000
Historical Market Depth issue on newer versions
View Count: 340
| [2023-10-20 15:30:35] |
| IkonTrades - Posts: 15 |
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Good afternoon everyone, I recently downloaded the latest version of Sierra Chart (2555) to test out the new functions / improvements. With the new version my Historical market depth study no longer works as intended. The depth loads at first but no longer updates at all and then disappears entirely. When I downgrade to a prior version (2505) it works as intended and I have no issues. I assume I am missing a new setting or feature that is causing the issue. Can you advise. Thanks. |
| [2023-10-20 16:37:35] |
| User839162 - Posts: 87 |
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This is also happening to me. My fix for it currently is opening Sierra Chart, letting my charts load, then closing down Sierra Chart, then reopening Sierra Chart and it fixes the problem.
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| [2023-10-20 16:49:38] |
| User145575 - Posts: 20 |
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Yes.. I've been having the same issue. It's annoying but I've found closing and reopening SC to help as well. Hopefully they fix it soon.
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| [2023-10-23 14:01:17] |
| Sierra_Chart Engineering - Posts: 17185 |
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We will check.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-24 20:00:47] |
| Sierra_Chart Engineering - Posts: 17185 |
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We think we have an idea of why this might be happening. It is a lower level operating system issue/limitation which is not something we would have ever been aware of. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-10-24 20:01:23
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| [2023-10-25 02:26:21] |
| Sierra_Chart Engineering - Posts: 17185 |
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Fixed in version 2560.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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