Support Board
Date/Time: Tue, 26 Nov 2024 23:24:05 +0000
failure message in trying to connect, can you help ?
View Count: 207
| [2023-10-17 16:20:48] |
| User722245 - Posts: 24 |
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this is the message which appears when I try to connect : "Download Failed. Error downloading historical Intraday data for FGBLZ23 EUREX. Timeout error connecting to server." Can you help please ? Thank you and regards, Alextrading777 |
| [2023-10-17 17:15:29] |
| Sierra_Chart Engineering - Posts: 17187 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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