Support Board
Date/Time: Wed, 27 Nov 2024 00:35:52 +0000
Web Trade Account Data and Order Entry not working
View Count: 326
| [2023-10-12 14:29:53] |
| Rui S - Posts: 190 |
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Hello Support, Just to let you know that today the "Web Trade Account Data and Order Entry" is not working. See attached picture, please. |
 Connection Status.jpg / V - Attached On 2023-10-12 14:29:35 UTC - Size: 119.16 KB - 81 views |
| [2023-10-12 14:32:53] |
| Rui S - Posts: 190 |
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Ok, I just saw a similar thread that was posted a few seconds before this one. Apologies for the duplication. Web Trading Panel: Connection Failed - Websocket Error Date Time Of Last Edit: 2023-10-12 14:34:25
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| [2023-10-12 15:02:39] |
| Sierra_Chart Engineering - Posts: 17187 |
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We are aware of the problem. It is caused by an expired certificate.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-12 16:38:54] |
| eminimom - Posts: 24 |
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Same error here, Web Trade Account failed login....maybe you have to reset my account?
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| [2023-10-12 17:47:36] |
| John - SC Support - Posts: 36309 |
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This is still not resolved and will not be until this evening.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-12 21:39:14] |
| Sierra_Chart Engineering - Posts: 17187 |
|
This is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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