Support Board
Date/Time: Wed, 27 Nov 2024 00:42:05 +0000
Files not downloading
View Count: 211
| [2023-10-10 20:14:33] |
| User956804 - Posts: 1 |
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Good afternoon. I am now activating my Service Package 5 Base Advance package but the download is not being completed because of some errors. I am kindly asking for some help. Regards Allison Victor |
| [2023-10-11 09:09:25] |
| Sierra_Chart Engineering - Posts: 17187 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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