Support Board
Date/Time: Wed, 27 Nov 2024 01:45:29 +0000
Miss click
View Count: 267
| [2023-10-05 19:18:54] |
| User948559 - Posts: 9 |
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Hi guys, I make miss click to Evaluating my package from 10 to 12 but I don't want this is any option to revers that ? Is not activated yet becouse still I can see package 10 so should not be problem, sorry 😅
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| [2023-10-05 19:34:22] |
| Sierra_Chart Engineering - Posts: 17189 |
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Your Service Package is currently 12 and it has a free evaluation because you evaluated the highest service package. So there is no cost for this. After that finishes, your Service Package will go back to 10 and that is what you are paying for. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-05 19:40:43] |
| User948559 - Posts: 9 |
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Allright so my account is valid normal for my renew day? and this is like a bonus from you for 30 days? Nice 😁 can I use MBO if I got level 1 data feed or I need buy level 2?
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| [2023-10-09 20:48:45] |
| John - SC Support - Posts: 36309 |
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In order to see the MBO data, you need to be getting the Level 2 data - in other words, you need to have an exchange active that includes "Market Depth" data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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