Support Board
Date/Time: Wed, 27 Nov 2024 02:39:36 +0000
Market Data has no option to activate non-Professional
View Count: 207
| [2023-10-02 19:34:32] |
| User797321 - Posts: 1 |
|
Hi, My market data has switched to delayed service, i have completed the non-professional document. But i don't see the non-professional service for activation, the only option i see is professional. Could you please let me know is my account is defaulting to professional ? I have interactive brokers market data service, but my issue is i can't watch for eg: TPO chart and trade simultaneously for options if my market data is connected to IB. I have now turned on IB market data for the time being and am switching between the services to execute trades. Regards, Sreeroop |
| [2023-10-03 14:55:27] |
| Sierra_Chart Engineering - Posts: 17190 |
|
Regarding the nonprofessional exchange options, we are checking on this for you. Not sure why this would matter: but my issue is i can't watch for eg: TPO chart and trade simultaneously for options if my market data is connected to IB.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-03 15:38:46] |
| SC Support - Posts: 1895 |
|
Hi User797321, please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Then please re-connect to the Data Feed: File Menu: Connect to Data Feed (File) |
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