Support Board
Date/Time: Tue, 26 Nov 2024 20:26:52 +0000
Trading Evaluator service, 2nd instance doesn't display any accounts
View Count: 432
| [2023-10-02 14:25:47] |
| j4ytr4der_ - Posts: 938 |
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Does the trading evaluator service not support multiple instances in some way? I've started a second instance and it shows it's connected, data flows, etc. but it doesn't show any of the accounts, only the sim accounts despite not being in sim mode. Running SC 2540 and for now I can't go newer because of some studies I use.
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| [2023-10-02 14:31:44] |
| j4ytr4der_ - Posts: 938 |
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I stand corrected, data is NOT flowing in the second instance. Historical (intraday) loaded up to the moment the chartbook was opened, but realtime data is not continuing to come down for the second instance, only the main.
Date Time Of Last Edit: 2023-10-02 14:32:09
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| [2023-10-02 14:43:56] |
| j4ytr4der_ - Posts: 938 |
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Data flows for the second instance if I change the primary to use SC Data - All Services instead, and restart the second instance. But I still can't get intraday realtime data to flow to the second instance if I'm on Trading Evaluator.
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| [2023-10-02 17:24:30] |
| John - SC Support - Posts: 36307 |
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If you are using two different computers, then this would be the reason you are having this issue. Refer to the information on the Denali Data and multiple instances in the following section: Denali Exchange Data Feed: Connections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-02 20:24:46] |
| j4ytr4der_ - Posts: 938 |
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Only using a single PC.
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| [2023-10-03 15:14:48] |
| John - SC Support - Posts: 36307 |
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In the instance where you are not having the data working, please get us the Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-03 17:39:03] |
| j4ytr4der_ - Posts: 938 |
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Here you go, this is for ESZ23. The instructions for copying the message log are a little out of date it seems (there is no longer a button to copy the log). Here is my log (data in the 2nd instance is not flowing): Software version: 2540 64-bit | 2023-10-03 12:35:47.648 Primary Thread ID: 1964 | 2023-10-03 12:35:47.648 Usage end date: 2024-01-16 | 2023-10-03 12:35:47.648 Enabled for: Advanced Features 2. | 2023-10-03 12:35:47.648 Enabled for: Sierra Chart Historical Data Service. | 2023-10-03 12:35:47.648 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-10-03 12:35:47.648 Enabled for: Delayed Denali Exchange Data Feed. | 2023-10-03 12:35:47.648 Enabled for exchange2: CME (Trading Account Required) | 2023-10-03 12:35:47.648 Enabled for exchange2: CBOT (Trading Account Required) | 2023-10-03 12:35:47.648 Enabled for exchange2: COMEX (Trading Account Required) | 2023-10-03 12:35:47.648 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-10-03 12:35:47.648 Enabled for exchange2: fairx_exchange.data | 2023-10-03 12:35:47.648 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-10-03 12:35:47.648 Current selected Data/Trading service: DTC - Sub Instance | 2023-10-03 12:35:47.648 Custom symbol settings values: enabled | 2023-10-03 12:35:47.648 Chart Update Interval: 50 | 2023-10-03 12:35:47.648 Intraday Data Storage Time Unit: 0 | 2023-10-03 12:35:47.648 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-10-03 12:35:47.648 2023-10-03 17:35:47 Local computer time in UTC | 2023-10-03 12:35:47.648 2023-10-03 12:35:47 Local computer time in SC Time Zone | 2023-10-03 12:35:47.648 2023-10-03 17:32:59 Server time in UTC | 2023-10-03 12:35:47.648 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-10-03 12:35:47.648 Program path: V:\SC-Development\SierraChartInstance_2\ | 2023-10-03 12:35:47.648 Data Files path: V:\SC-Development\SierraChartInstance_2\Data\ | 2023-10-03 12:35:47.648 OS Version Number: 10.0 | 2023-10-03 12:35:47.648 Locale Setting: C | 2023-10-03 12:35:47.648 DLLs: ChartTradingState_64.dll, emojiTradingTools.dll, gcUserStudies_2499_64.dll, JVCDevstudy_64.dll, JVC_dev_64.dll, jvc_studies_64.dll, Quantum_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, SST_LocalCopier_64.dll, TRG_Free_Studies_64.dll, TWFX_FREE_64.dll, TWFX_FREE_SWS_64.dll, TWFX_FREE_ZZS_64.dll, UserContributedStudies_64.dll, zyp sierra free_2151_64.dll | 2023-10-03 12:35:47.648 Allowed protected custom studies: SST_FreeBundle, SST_LocalCopier, TWFX_Free, zyp_app, zyp_download_TS | 2023-10-03 12:35:47.648 Crash reporter started: true | 2023-10-03 12:35:47.648 File >> Disconnect selected. | 2023-10-03 12:35:51.441 DTC - Sub Instance | Waiting for socket receive thread to end | 2023-10-03 12:35:51.441 DTC Client socket (1) | CloseSocket call. | 2023-10-03 12:35:51.442 DTC - Sub Instance | Disconnected. | 2023-10-03 12:35:51.442 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-10-03 12:35:51.442 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-10-03 12:35:53.435 DTC Client socket (1) | Closed. | 2023-10-03 12:35:53.435 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2023-10-03 12:36:07.057 DTC Client socket (1) | Creating socket. | 2023-10-03 12:36:07.057 DTC Client socket (1) | New receive buffer size: 0 | 2023-10-03 12:36:07.057 DTC Client socket (1) | Connecting to IP: 127.0.0.1. | 2023-10-03 12:36:07.057 DTC - Sub Instance | Network connection to server complete. | 2023-10-03 12:36:07.058 DTC - Sub Instance | Starting socket receive thread. | 2023-10-03 12:36:07.058 DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none | 2023-10-03 12:36:07.058 DTC - Sub Instance | Setting DTC encoding to Binary VLS | 2023-10-03 12:36:09.833 DTC - Sub Instance | Sending logon request message. | 2023-10-03 12:36:09.833 DTC - Sub Instance | Received logon response. | 2023-10-03 12:36:09.841 DTC - Sub Instance | Server Name: SC DTC Server. Build=46900. | 2023-10-03 12:36:09.841 DTC - Sub Instance | Server protocol version: 8. Client protocol version: 8 | 2023-10-03 12:36:09.841 DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=scdataallservices|SymbolSettings=scdataallservices. | 2023-10-03 12:36:09.841 DTC - Sub Instance | Trading is supported. | 2023-10-03 12:36:09.841 DTC - Sub Instance | Order cancel and replace is supported. | 2023-10-03 12:36:09.841 DTC - Sub Instance | OCO Orders supported. | 2023-10-03 12:36:09.841 DTC - Sub Instance | Bracket Orders supported. | 2023-10-03 12:36:09.841 DTC - Sub Instance | Connected to server complete. | 2023-10-03 12:36:09.841 Triggering next historical data download in queue. | 2023-10-03 12:36:09.841 No download requests in the queue to start downloads for. | Number times prior message previously added: 3 | 2023-10-03 12:36:09.843 Using symbol data fast lookup vector | Number times prior message previously added: 3 | 2023-10-03 12:36:09.863 DTC - Sub Instance | Starting real-time market data updates for: ESZ23. ID: 1 | 2023-10-03 12:36:09.863 DTC - Sub Instance | Requesting security definition data for: ESZ23. ID: 1 | 2023-10-03 12:36:09.863 Added historical Intraday data request for ESZ23 to the queue. | 2023-10-03 12:36:09.863 Intraday data recording state for symbol ESZ23 is set to download 'Pending'. | 2023-10-03 12:36:09.863 Triggering next historical data download in queue. | 2023-10-03 12:36:09.863 Delaying start of download for ESZ23. | 2023-10-03 12:36:09.868 DTC - Sub Instance | Received security definition for symbol ESZ23 | 2023-10-03 12:36:13.893 HD Request # 3 | Downloading Intraday chart data for ESZ23 to the file ESZ23.scid. Service: cme | 2023-10-03 12:36:18.362 HD Request # 3 | Download start date-time: 2023-10-03 12:34:41.000000. File last date-time: 2023-10-03 12:34:41.440000 | 2023-10-03 12:36:18.363 HD Request # 3 | Using server: ds23.sierracharts.com port 10149 | 2023-10-03 12:36:18.363 Socket (2) | Creating socket. | 2023-10-03 12:36:18.363 Socket (2) | New receive buffer size: 0 | 2023-10-03 12:36:18.363 Socket (2) | Connecting to IP: 142.215.17.190. | 2023-10-03 12:36:18.363 HD Request # 3 | Setting DTC encoding to Binary VLS | 2023-10-03 12:36:18.491 HD Request # 3 | Sending historical data logon request message. | 2023-10-03 12:36:18.491 HD Request # 3 | Requesting Intraday data. Start date-time: 2023-10-03 12:34:41. Record interval: 0. Symbol: ESZ23 | 2023-10-03 12:36:19.037 HD Request # 3 | Decompressing data. | 2023-10-03 12:36:19.104 HD Request # 3 | Receiving Intraday data for ESZ23 starting at 2023-10-03 12:34:41.440000 | 2023-10-03 12:36:19.234 Socket (2) | CloseSocket call. | 2023-10-03 12:36:19.236 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-10-03 12:36:19.237 Historical data download thread signaled to stop. | 2023-10-03 12:36:19.237 HD Request # 3 | Timestamp of first Intraday data file record written: 2023-10-03 12:34:41.967000. | 2023-10-03 12:36:19.237 HD Request # 3 | Received 3718 Intraday data records from 2023-10-03 12:34:41.440000 to 2023-10-03 12:36:16.255002 (94.8 seconds. Delay: 3.0 seconds) and wrote 3717 records for ESZ23 | 2023-10-03 12:36:19.237 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2023-10-03 17:36:16.255002 | 2023-10-03 12:36:19.245 HD Request # 3 | Completion time: 1s. | 2023-10-03 12:36:19.245 HD Request # 3 | Intraday data download complete for ESZ23. Unique request ID: 3 | 2023-10-03 12:36:19.245 Removing historical data download ID 3. | 2023-10-03 12:36:19.245 Real-time Intraday chart data file updates started for ESZ23 | 2023-10-03 12:36:19.245 Intraday chart data file opened for ESZ23 | 2023-10-03 12:36:19.245 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2023-10-03 12:36:19.245 Triggering next historical data download in queue. | 2023-10-03 12:36:19.245 No download requests in the queue to start downloads for. | 2023-10-03 12:36:19.245 Socket (2) | Socket gracefully closed by remote side. | 2023-10-03 12:36:19.297 Socket (2) | Closed. | 2023-10-03 12:36:19.297 |
| [2023-10-04 14:30:13] |
| John - SC Support - Posts: 36307 |
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The log does not show any issues, in fact it shows that the data should be downloading just fine. Please go through the items at the following link to see if any of the following may be the issue: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-04 15:30:33] |
| j4ytr4der_ - Posts: 938 |
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Looking through that list, I don't think any of those items apply here. Time & Sales is completely blank, and the trade window shows only sim accounts despite not being in sim. I opened a 3rd instance to check it as well, and still nothing. Only the main instance works, and it seems to work totally fine. I get no error messages, no indications of any kind as to what's going on.
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| [2023-10-04 15:38:56] |
| j4ytr4der_ - Posts: 938 |
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OK hang on, finally found this line in the message log... only appears once. UDPListener (1716). Port 22904 | Error binding to UDP port: 22904. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2023-10-04 10:21:01.237 |
| [2023-10-04 16:24:32] |
| John - SC Support - Posts: 36307 |
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That error you are showing in the last post is not an issue. It comes up if you are running multiple sub-instances, but is not an issue. When you open the sub-instance, are you getting the missing data filled in and then not getting any new data? The Trade Window will show only Sim accounts if your Main Instance is in Simulation Mode. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-04 16:46:43] |
| j4ytr4der_ - Posts: 938 |
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Yes, historical data fills in any time I disconnect and reconnect. Secondary instance is showing sim accounts, primary instance is NOT in sim. I am actively trading in one of my accounts under the Trading Evaluator right now in instance #1, but only see Sim accounts in instances >= #2. |
| [2023-10-09 20:18:25] |
| John - SC Support - Posts: 36307 |
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Our apologies - this thread got passed over. If you are still having an issue with the data in a sub-instance, then please get us the Message Log again by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-11-01 14:00:30] |
| j4ytr4der_ - Posts: 938 |
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Just to update, I haven't had time to look into this further but still intend to at some point. I'm stuck on version 2540 for the foreseeable future however due to newer versions breaking compatibility with some studies I need. But I will surely update when I have something new/different to report on this. Thanks.
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