Support Board
Date/Time: Wed, 27 Nov 2024 05:36:11 +0000
Quoteboard Issues?
View Count: 244
| [2023-09-26 13:30:43] |
| user_xyz - Posts: 416 |
|
Not seeing any data across my NQTV quoteboard are there problems again?
|
| [2023-09-26 13:32:52] |
| Sierra_Chart Engineering - Posts: 17190 |
|
We are not observing any problems with NASDAQ TotalView. The data feed is functioning. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-26 13:33:00
|
| [2023-09-26 13:55:02] |
| user_xyz - Posts: 416 |
|
I had restarted SC earlier and just tried again, all quotes are coming through now. Thanks
|
| [2023-09-27 00:14:44] |
| Sierra_Chart Engineering - Posts: 17190 |
|
We discovered the reason for the problem. Restart Sierra Chart again. There was an additional server address added, that should not have been provided for this particular exchange group.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-27 00:14:50
|
To post a message in this thread, you need to log in with your Sierra Chart account: