Support Board
Date/Time: Wed, 27 Nov 2024 04:32:44 +0000
SIM position stuck in
View Count: 322
| [2023-09-25 15:42:14] |
| onesticktrader - Posts: 8 |
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Maybe there is a file I can edit or delete to remove this? This position has been on my trade positions dashboard for almost a year and I don't remember how it got there, but I have no luck in getting it off. I tried opening the associated DOM in sim (which doesn't show the order). It's a 1 lot short position on ESM3, but even if I try to add a long 1 to that DOM it doesn't correct. I'm sure I've changed lots of settings since that trade got on there but I'd really like to get it off my screen by any means necessary. The "flatten all" or "flatten" button don't work. If I do it while not in sim mode, it asks if I want to flatten by buying one, I click yes, and nothing happens. If I have it in sim mode, it says that "Trade >> Trade Simulation Mode On' on the menu does not match simulation state for ESM3.CME and Trade Account: Sim1" Please help. Thank you Brian |
 sierraSIMposition.png / V - Attached On 2023-09-25 15:41:20 UTC - Size: 9.94 KB - 71 views |
| [2023-09-25 18:32:42] |
| John - SC Support - Posts: 36309 |
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The first thing we need for you to do is to update to the latest release. There was a problem that occurred about a year ago (maybe more now), where an incorrect order would show up. This was resolved rather quickly, but we wonder if you are on the version that had that issue. To update, follow these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-26 14:15:07] |
| onesticktrader - Posts: 8 |
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Ok so I updated, and now the position still exists in my subinstance, but not my main instance.
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| [2023-09-27 03:59:01] |
| Sierra_Chart Engineering - Posts: 17190 |
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What is the Trade Account and symbol for this position.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-27 12:08:39] |
| onesticktrader - Posts: 8 |
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Short 1 ESM3.CME from 4132.75 on account Sim1. 0 profit/loss, high and low during position both 0
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| [2023-09-27 17:41:55] |
| Sierra_Chart Engineering - Posts: 17190 |
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We apologize for the delay. We are going to write documentation on this. However, what you have to do is clear the Trade Activity data for this particular trading account and Symbol in the main instance of Sierra Chart. Instructions: Trade Activity Log: Clearing Trade Activity Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-27 22:08:55
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| [2023-09-29 14:34:31] |
| Sierra_Chart Engineering - Posts: 17190 |
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Here is the relevant documentation: Trade Simulation: Clearing Simulated Positions in Sub Instance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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