Support Board
Date/Time: Wed, 27 Nov 2024 04:39:12 +0000
Download Failed
View Count: 252
| [2023-09-25 04:05:03] |
| $tack - Posts: 87 |
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Hi I have a simple chartbook that uses DTN IQFeed as the data source. Today I opened it up and I'm getting a Download Failed Error downloading historical Intraday data for XXX. The server returned an error. https://www.sierrachart.com/image.php?Image=1695614838714.png I have not changed anything about my chartbook and this started happening when I opened it up this evening (Sunday). In the log it says it mentions an error "IQFeed | IQFeed Level 2 error: Account not authorized for Level II | 2023-09-24 23:56:21.113" But I'm not trying to request level 2 data. The only difference i know of is that on Friday I did subscribe to the new US consolidated feed. But in this chartbook I'm not trying to use that and am just connecting to IQ Feed. Please advise. I am worried I won't be able to see charts come monday morning. Here is my log: Reading Internal Order ID file. | 2023-09-24 23:56:15.132
Reading Trade Orders file. | 2023-09-24 23:56:15.209 Reading Trade Positions file. | 2023-09-24 23:56:15.209 Reading Trade Account Data files. | 2023-09-24 23:56:15.209 Software version: 2550 64-bit | 2023-09-24 23:56:15.223 OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce RTX 3060 Ti/PCIe/SSE2) | 2023-09-24 23:56:15.223 Primary Thread ID: 34084 | 2023-09-24 23:56:15.223 Usage end date: 2023-12-21 | 2023-09-24 23:56:15.223 Enabled for: Advanced Features 2. | 2023-09-24 23:56:15.223 Enabled for: Sierra Chart Historical Data Service. | 2023-09-24 23:56:15.223 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-09-24 23:56:15.223 Enabled for: Delayed Denali Exchange Data Feed. | 2023-09-24 23:56:15.223 Enabled for exchange2: CME | 2023-09-24 23:56:15.223 Enabled for exchange2: fairx_exchange.data | 2023-09-24 23:56:15.223 Enabled for exchange2: NASDAQ TotalView US stock data | 2023-09-24 23:56:15.223 Enabled for exchange2: US Equities Consolidated Tape | 2023-09-24 23:56:15.223 Enabled for exchange2: NASDAQ Global Indexes | 2023-09-24 23:56:15.223 Enabled for exchange2: US Equities Consolidated Tape with Depth | 2023-09-24 23:56:15.223 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-09-24 23:56:15.223 Current selected Data/Trading service: IQFeed | 2023-09-24 23:56:15.223 Custom symbol settings values: enabled | 2023-09-24 23:56:15.223 Chart Update Interval: 500 | 2023-09-24 23:56:15.223 Intraday Data Storage Time Unit: 0 | 2023-09-24 23:56:15.223 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-09-24 23:56:15.223 2023-09-25 03:56:15 Local computer time in UTC | 2023-09-24 23:56:15.223 2023-09-24 23:56:15 Local computer time in SC Time Zone | 2023-09-24 23:56:15.223 2023-09-25 03:56:14 Server time in UTC | 2023-09-24 23:56:15.223 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-09-24 23:56:15.223 Program path: D:\Bin\Trading\Sierra2\ | 2023-09-24 23:56:15.223 Data Files path: D:\Bin\Trading\Sierra2\Data\ | 2023-09-24 23:56:15.223 OS Version Number: 10.0 | 2023-09-24 23:56:15.223 Locale Setting: C | 2023-09-24 23:56:15.223 DLLs: OrderFlowLabs.com.autoplot_64.dll, OrderFlowLabs.com_64.dll, Orderflow_64.dll, UserContributedStudies_64.dll | 2023-09-24 23:56:15.223 Allowed protected custom studies: Mount Vernon Capital Orderflow, OrderFlowLabs.com, OrderFlowLabs.com AutoPlot | 2023-09-24 23:56:15.223 Crash reporter started: true | 2023-09-24 23:56:15.223 Checking for new symbol settings. Requested symbol settings MD5 for service code dtn. Request ID: 1. | 2023-09-24 23:56:15.232 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-09-24 23:56:15.249 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-09-24 23:56:15.360 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-09-24 23:56:15.360 Received 5 login tokens. | 2023-09-24 23:56:15.603 Symbol settings MD5 received. Request ID: 1. | 2023-09-24 23:56:15.703 Symbol settings are up-to-date for dtn. | 2023-09-24 23:56:15.703 Requested user files to download. | 2023-09-24 23:56:17.722 User files to download complete | 2023-09-24 23:56:18.279 IQFeed | Connecting. | 2023-09-24 23:56:19.729 IQFeed | Starting interface software. | 2023-09-24 23:56:19.729 IQFeed | Connecting to Admin port 9300 | 2023-09-24 23:56:19.763 Socket (1) | Creating socket. | 2023-09-24 23:56:19.763 Socket (1) | New receive buffer size: 0 | 2023-09-24 23:56:19.763 Socket (1) | Connecting to IP: 127.0.0.1. | 2023-09-24 23:56:19.763 IQFeed | Connected to Admin port. | 2023-09-24 23:56:20.276 IQFeed | AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2023-09-24 23:56:20.293 IQFeed | AdminMessage: S,STATS,12.36.218.225,60002,500,0,1,0,0,0,Sep 24 11:56PM,,Connected,6.1.0.20,427001,0.03,0.03,0,0.03,0.0,0, | 2023-09-24 23:56:20.789 IQFeed | Connecting to Level 1 port 5009 | 2023-09-24 23:56:20.789 Socket (2) | Creating socket. | 2023-09-24 23:56:20.789 Socket (2) | New receive buffer size: 0 | 2023-09-24 23:56:20.789 Socket (2) | Connecting to IP: 127.0.0.1. | 2023-09-24 23:56:20.789 IQFeed | Connected to Level 1 port. | 2023-09-24 23:56:20.791 IQFeed | Connecting to Lookup port 9100 | 2023-09-24 23:56:20.791 IQFeed | Connecting to Level 2 port (9200)... | 2023-09-24 23:56:20.791 Socket (3) | Creating socket. | 2023-09-24 23:56:20.791 Socket (3) | New receive buffer size: 0 | 2023-09-24 23:56:20.791 Socket (3) | Connecting to IP: 127.0.0.1. | 2023-09-24 23:56:20.791 Socket (4) | Creating socket. | 2023-09-24 23:56:20.791 Socket (4) | New receive buffer size: 0 | 2023-09-24 23:56:20.791 Socket (4) | Connecting to IP: 127.0.0.1. | 2023-09-24 23:56:20.791 IQFeed | Connected to Historical Data port. | 2023-09-24 23:56:20.792 IQFeed | Connected to server complete. | 2023-09-24 23:56:20.792 Triggering next historical data download in queue. | 2023-09-24 23:56:20.794 Subscribing to symbol for symbol alert. PACW | Number times prior message previously added: 3 | 2023-09-24 23:56:20.796 Using symbol data fast lookup vector | 2023-09-24 23:56:20.796 IQFeed | Starting real-time market data updates for: PACW. ID: 1 | 2023-09-24 23:56:20.796 IQFeed | Requesting security definition data for: PACW. ID: 1 | 2023-09-24 23:56:20.796 Subscribing to symbol for symbol alert. TSLA | 2023-09-24 23:56:20.796 IQFeed | Starting real-time market data updates for: TSLA. ID: 2 | 2023-09-24 23:56:20.796 IQFeed | Requesting security definition data for: TSLA. ID: 2 | 2023-09-24 23:56:20.796 Subscribing to symbol for symbol alert. VXX | 2023-09-24 23:56:20.796 IQFeed | Starting real-time market data updates for: VXX. ID: 3 | 2023-09-24 23:56:20.797 IQFeed | Requesting security definition data for: VXX. ID: 3 | 2023-09-24 23:56:20.797 Subscribing to symbol for symbol alert. TSLA | 2023-09-24 23:56:20.797 Subscribing to symbol for symbol alert. MARA | 2023-09-24 23:56:20.797 IQFeed | Starting real-time market data updates for: MARA. ID: 4 | 2023-09-24 23:56:20.797 IQFeed | Requesting security definition data for: MARA. ID: 4 | 2023-09-24 23:56:20.797 Subscribing to symbol for symbol alert. COIN | 2023-09-24 23:56:20.797 IQFeed | Starting real-time market data updates for: COIN. ID: 5 | 2023-09-24 23:56:20.797 IQFeed | Requesting security definition data for: COIN. ID: 5 | 2023-09-24 23:56:20.797 Subscribing to symbol for symbol alert. ZM | 2023-09-24 23:56:20.797 IQFeed | Starting real-time market data updates for: ZM. ID: 6 | 2023-09-24 23:56:20.797 IQFeed | Requesting security definition data for: ZM. ID: 6 | 2023-09-24 23:56:20.797 Subscribing to symbol for symbol alert. ZM | 2023-09-24 23:56:20.797 Subscribing to symbol for symbol alert. LYFT | Number times prior message previously added: 1 | 2023-09-24 23:56:20.797 IQFeed | Starting real-time market data updates for: LYFT. ID: 7 | 2023-09-24 23:56:20.797 IQFeed | Requesting security definition data for: LYFT. ID: 7 | 2023-09-24 23:56:20.797 Subscribing to symbol for symbol alert. MARA | 2023-09-24 23:56:20.797 Subscribing to symbol for symbol alert. ZM | 2023-09-24 23:56:20.797 Subscribing to symbol for symbol alert. JPM | 2023-09-24 23:56:20.797 IQFeed | Starting real-time market data updates for: JPM. ID: 8 | 2023-09-24 23:56:20.797 IQFeed | Requesting security definition data for: JPM. ID: 8 | 2023-09-24 23:56:20.797 Subscribing to symbol for symbol alert. QCL# | 2023-09-24 23:56:20.797 IQFeed | Starting real-time market data updates for: QCL#. ID: 9 | 2023-09-24 23:56:20.797 IQFeed | Requesting security definition data for: QCL#. ID: 9 | 2023-09-24 23:56:20.797 Subscribing to symbol for symbol alert. SPY | 2023-09-24 23:56:20.797 IQFeed | Starting real-time market data updates for: SPY. ID: 10 | 2023-09-24 23:56:20.797 IQFeed | Requesting security definition data for: SPY. ID: 10 | 2023-09-24 23:56:20.797 Subscribing to symbol for symbol alert. OXY | 2023-09-24 23:56:20.797 IQFeed | Starting real-time market data updates for: OXY. ID: 11 | 2023-09-24 23:56:20.797 IQFeed | Requesting security definition data for: OXY. ID: 11 | 2023-09-24 23:56:20.797 Subscribing to symbol for symbol alert. SPY | 2023-09-24 23:56:20.797 Subscribing to symbol for symbol alert. QGC# | 2023-09-24 23:56:20.797 IQFeed | Starting real-time market data updates for: QGC#. ID: 12 | 2023-09-24 23:56:20.797 IQFeed | Requesting security definition data for: QGC#. ID: 12 | 2023-09-24 23:56:20.797 Subscribing to symbol for symbol alert. TSLA | 2023-09-24 23:56:20.797 IQFeed | Connected to Level 2 port. | Number times prior message previously added: 1 | 2023-09-24 23:56:20.798 No download requests in the queue to start downloads for. | 2023-09-24 23:56:20.799 IQFeed | IQFeed Level 2 error: Account not authorized for Level II | Number times prior message previously added: 3 | 2023-09-24 23:56:20.802 IQFeed | Level 2 protocol is 5.0. | 2023-09-24 23:56:20.802 IQFeed | Level 1 system message: KEY | 2023-09-24 23:56:20.802 IQFeed | Level 1 system message: SERVER CONNECTED | 2023-09-24 23:56:20.802 IQFeed | Level 1 system message: IP | 2023-09-24 23:56:20.802 IQFeed | Level 1 system message: CUST | 2023-09-24 23:56:20.802 IQFeed | IQFeed Level 2 error: Account not authorized for Level II | 2023-09-24 23:56:21.113 Files to Open on Startup | File does not exist: D:\Bin\Trading\Sierra2\Data\dtn.Cht | 2023-09-24 23:56:22.981 Date Time Of Last Edit: 2023-09-25 04:09:03
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| [2023-09-25 13:03:56] |
| $tack - Posts: 87 |
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When I load now during non weekend hours it is somehow not receiving the red error boxes. But I still don't understand what the issue was.
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| [2023-09-25 13:25:37] |
| Sierra_Chart Engineering - Posts: 17190 |
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So you are no longer having the problem? We cannot answer what the issue was. Only IQ Feed can answer that.
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