Support Board
Date/Time: Tue, 26 Nov 2024 22:28:40 +0000
Question
View Count: 333
| [2023-09-20 21:17:02] |
| User755165 - Posts: 9 |
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Hello, I have activated Integrated Advanced services for a month, all graphs appear correctly but the price and graph is not moving. Can you please advise what might be the problem? Thank you. Michal |
| [2023-09-21 10:03:53] |
| Sierra_Chart Engineering - Posts: 17185 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-24 18:17:41] |
| User755165 - Posts: 9 |
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Hello, I am not able to place order in Sierra chart for my live account. Once I place the order to SCH platform Trade simulation mode automatically switches to "on" so all trades are only as "demo". Can you please advice? Thanks. Michal |
| [2023-10-24 20:57:15] |
| John - SC Support - Posts: 36309 |
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User755165: This means that your Data/Trade Service Settings are not setup to connect to your live trading account. What order routing service or broker do you use for your live account? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-25 06:40:17] |
| User755165 - Posts: 9 |
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Hello, I am using AMP futures. Thank you. Michal |
| [2023-10-25 14:37:26] |
| John - SC Support - Posts: 36309 |
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AMP could have you setup for order routing with either CQG or our own Teton Order Routing Service. If you are setup with CQG, then follow the Setup Instructions at the following link: CQG Trading Platform Service: Setup Instructions If you are setup with our Teton Order Routing Service, then follow the Setup Instruction at the following link starting at Step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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