Support Board
Date/Time: Wed, 27 Nov 2024 07:47:00 +0000
[Locked] - Quote Board Not Updating
View Count: 290
| [2023-09-17 23:00:20] |
| User417302 - Posts: 67 |
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After updating to version 2547, the quote boards are not updating high/low, day change/% day change? Everything is showing as a zero. Why would this have happened and how can I resolve? Thanks, |
| [2023-09-18 00:39:32] |
| Sierra_Chart Engineering - Posts: 17191 |
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You definitely should be seeing: high/low
We do not observe any problem with these. The daily price change related fields will be zero for CME futures due to an issue on the CME side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-18 00:57:12] |
| User417302 - Posts: 67 |
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Is this only affecting the Denali feed? I don't see this issue across any other platform.
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| [2023-09-18 01:05:07] |
| Sierra_Chart Engineering - Posts: 17191 |
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What issue specifically? The high/low are fine.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-18 01:11:18] |
| User417302 - Posts: 67 |
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Correct, hi/lo are fine. But daily change both $ & % are at zero.
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| [2023-09-18 01:38:22] |
| Sierra_Chart Engineering - Posts: 17191 |
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This is definitively a CME exchange issue. We have confirmed that. Not a Sierra Chart problem. We cannot comment about this problem with any other program.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-18 01:40:12] |
| User417302 - Posts: 67 |
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Ok, fair enough.
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