Support Board
Date/Time: Wed, 27 Nov 2024 06:42:51 +0000
Cannot place orders in any the index micros since yesterday. Never a problem before.
View Count: 304
| [2023-09-15 16:19:39] |
| User368639 - Posts: 45 |
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I can place orders for the indices but not their micros. I have deleted all older charts and set up new new ones. No change. Neither the trade buttons, nor the chart dom works for the micros. I am with Apex and am forced to use Rithmic but there is no problem with the data feed. Bewildered. Thank you. |
| [2023-09-15 17:54:07] |
| John - SC Support - Posts: 36309 |
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What exactly happens when you try to trade the Micros? Also, after you try to do this and it does not work, open your "Trade >> Trade Service Log" and see what it states. You can copy and paste it here for us to see. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-19 16:59:08] |
| Sierra_Chart Engineering - Posts: 17190 |
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Are there any order rejections in the Trade Service Log?: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-20 09:33:53] |
| User368639 - Posts: 45 |
|
Good morning. Yes, Global Limit Exceeded or something like that. The lesson to me is to look at the logs before I bother you. Thanks again. Art |
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