Support Board
Date/Time: Wed, 27 Nov 2024 06:38:31 +0000
conflit entre compte réel et compte SIM
View Count: 300
| [2023-09-15 09:36:16] |
| vieillard david - Posts: 1 |
|
Bonjour Je vous expose mon problème J'ai un compte réel sur sierra Quand je passe en mode simulation, dans la liste des comptes j'ai 4 comptes SIM qui s'affiche plus le compte réel Un trade est en cours sur le compte SIM à mon nom que je ne peut pas clôturer J'ai le message d'erreur suivant: Trade Order Error- cannot submit non-simulated order when in trade simulation Mode. Internal Order ID: (none). Symbol F.US.DBZ23. Account: mon nom Le problème c'est que ca pose conflit avec mon comte réel. Quand j'ouvre une position sur mon compte réel ca la ferme sur le compte sim et vice versa Dans mon trade activity log, quand je regarde l'historique des comptes non SIM, il y a des trades qui s'affiche que je n'ai pas pris Il figure aussi dans le relevé journalier de mon broker Merci pour votre aide, c'est urgent Cordialement David |
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| [2023-09-15 15:01:41] |
| John - SC Support - Posts: 36309 |
|
From Google Translate: I tell you my problem
I have a real account on sierra When I switch to simulation mode, in the list of accounts I have 4 SIM accounts which are displayed plus the real account A trade is in progress on the SIM account in my name that I cannot close I get the following error message: Trade Order Error- cannot submit non-simulated order when in trade simulation Mode. Internal Order ID: (none). Symbol F.US.DBZ23. Account: my name The problem is that it poses a conflict with my real count. When I open a position on my real account it closes it on the sim account and vice versa In my trade activity log, when I look at the history of non-SIM accounts, there are trades displayed that I did not take It also appears in my broker's daily statement Thank you for your help, it's urgent The particular error of "cannot submit non-simulated order when in trade simulation mode" is occurring because you are in Simulation mode, but trying to do something with an order that was created with a live account. You simply can not do this, you would need to be connected to your live account in order to manipulate that live account. If you have an issue with the orders on your accounts, then you need to take it step-by-step and work through each account, starting with your live account, in order to ensure that it is in the proper state. Follow the instructions at the following link to help get everything set properly: Trade Activity Log: Solving Inaccurate Trade Statistics for Charts Field Values For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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