Support Board
Date/Time: Tue, 26 Nov 2024 13:48:53 +0000
Unable to create TPO chart
View Count: 459
| [2023-09-14 10:52:30] |
| User925138 - Posts: 22 |
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I need help. I was able to change my charts for the YM from U23 to Z23 But I can't switch my ES and NQ from U23 to Z23. Right now I see MNQU23 on the chart When I type MNQZ23 on the chart I get an error "symbol settings not found for current service" Thanks for your time! -Kevin |
| [2023-09-14 14:30:16] |
| John - SC Support - Posts: 36286 |
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Our servers are showing that your Current Selected Service is set to "Teton CME Order Routing". If this is correct then the symbol needs to be entered as "MNQZ23_FUT_CME". Also, have you tried selecting "Chart >> Perform Futures Symbol Rollover" and selecting the next contract through the window that comes up? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-20 13:11:13] |
| Sierra_Chart Engineering - Posts: 17179 |
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Use this Edit menu command to set the symbols correctly: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-20 13:11:24
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| [2023-12-06 23:54:29] |
| User925138 - Posts: 22 |
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I'm unable to create a TPO chart. Do I need to pay extra for that? The error says "Service Package does not support this function or the account is expired" Thanks! -Kevin |
| [2023-12-07 16:05:18] |
| John - SC Support - Posts: 36286 |
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In order to have access to the TPO (along with a few other features), you need to be on one of the "Advanced" packages. Right now you are on the "Base Standard" package which does not have support for the TPO. We do see that your account has been setup to Evaluate Package 12 through January 6, 2024. Therefore, you now have the ability to use the TPOs and the other features of this package. Note that this is an "Evaluation" and not a trial, therefore you have to continue to have a paid package in order to have the use of Package 12. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-12-07 19:24:23] |
| User925138 - Posts: 22 |
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Thanks! It's working now. I've got till 1/6/24 to test it out? What would the advanced package cost me? Thanks again, -Kevin |
| [2023-12-07 21:56:01] |
| John - SC Support - Posts: 36286 |
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Yes, you have until January 6 to try out package 12. The differences in the packages is at the following link along with their cost: Description of Service Packages and Pricing: Integrated Packages For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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