Support Board
Date/Time: Wed, 27 Nov 2024 08:39:09 +0000
refund the unused money
View Count: 299
| [2023-09-13 19:56:12] |
| User310022 - Posts: 1 |
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I used sierra chart for 3 months in order to get a gauge for the platform, after these three months are up I still have $16 left in the account that id just like to be refunded back to me. is there anyway to go about this and get that back or is it stuck in this account now?
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| [2023-09-13 20:55:06] |
| John - SC Support - Posts: 36309 |
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We have a $5.00 processing fee for refunds, therefore $11.00 has been refunded. Since your original payment was in EUR, the actual refund amount is 10.02 Euro. This was calculated using the rate at the time the original payment was made. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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