Support Board
Date/Time: Wed, 27 Nov 2024 08:30:52 +0000
Teton Issues
View Count: 315
| [2023-09-13 14:50:47] |
| Dean Roberts - Posts: 79 |
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Hi, is this the correct place to raise a case with Teton. I have spoken to AMP and I am showing I have hit the loss limit for the day. I was showing as having traded some NQ Minis - which I should not have been able to do as my balance was $200, nowhere near the $1000 margin required. That was showing a profit of $150 but has magically disappeared off my Trade Activity Log since I spoke to AMP. However, I am showing $23 profit in the Trade Activity Log for MNQ micros... prior to trading commissions being calculated at the end of the day. But... the Trade Monitor and the loss at the exchange (confirmed by AMP) is showing as a loss of $150. I am guessing that AMP allowed the NQ Mini trades when they should not (not that I think I traded any minis and the margin limit should have prevented me from doing so) and they have now been deleted... but I do not understand how I am showing at the exchange as $150 loss when that is not shown in the Trade Activity Log. Can someone help please? Many thanks Cad |
| [2023-09-13 17:48:11] |
| Sierra_Chart Engineering - Posts: 17191 |
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First make sure the Trade Activity Log is configured properly regarding the starting Date-Time which applies to Trades and Trade statistics: Trade Activity Log: Understanding and Setting the Start Date-Time for a Trades List And make sure it is set to show the Currency value: Trade Activity Log: Profit/Loss (P/L) Format And make sure the Currency Value per Tick in the Global Symbol Settings is correct for the symbol: Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-13 17:48:28
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