Support Board
Date/Time: Wed, 27 Nov 2024 09:41:27 +0000
Download Failed Error Loading historical intraday data for ESZ3. CME. Historical data log
View Count: 449
| [2023-09-11 15:51:18] |
| User921716 - Posts: 6 |
|
I am not able to load data for the new ES contract on my Sierra chart. I originally suspected it was a Rithmic issue but my connections work on all other platforms and Sierra has updated successfully on my desktop. Having issues on my laptop. I get the following error. Download Failed Error Loading historical intraday data for ESZ3. CME. Historical data logon error: permission denied Any assistance would be great. |
| [2023-09-11 18:19:01] |
| John - SC Support - Posts: 36309 |
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You need to connect to your "Live, Funded, Futures Trading Account" in order to update your "Verified Until" date for the non-professional standing for the CME Group. Your current date is "2023-09-09", so this "expired" two days ago. Therefore, right now, the system is trying to get the data from Rithmic, for which you are getting that "Permission Denied" error. Refer to the following for instructions to connect to your live, funded, futures trading account: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees You can view the "Verified Until date for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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