Support Board
Date/Time: Wed, 27 Nov 2024 09:40:19 +0000
Data lantency
View Count: 419
| [2023-09-08 18:30:43] |
| 284630 - Posts: 5 |
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Hi, Sierra Chart. I was met a heavily data lantency issue in 2023-9-6. I use TopStep rithmic. The chart price is frozen. And I need you to help me together find out the underlying cause? Attachment is my record video and quote borad screenshot. |
| Attachment Deleted. |
37.png| [2023-09-08 18:38:15] |
| 284630 - Posts: 5 |
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Hi, Sierra Chart. I uploaded trading activity screenshot in that day. I really need your help to check the network issue during those orders. Please reach for me, as long as you seen this. |
| [2023-09-11 14:10:27] |
| John - SC Support - Posts: 36309 |
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You are using data from Rithmic, so you really need to check with them as to why you would be having any issues. Also refer to our policy regarding the data from Rithmic: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-12 05:35:46] |
| 284630 - Posts: 5 |
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If I use Denali data source, will I never met this situation? Or will my data feed will be more solid? I'm in China.
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| [2023-09-12 05:51:30] |
| 284630 - Posts: 5 |
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I just want to fix this situation. My chart often frozen like this when I use Rithmic data provided by prop firms. If I use Denali data feed, will I contiue to trade with prop firm and my data will be more realiable? That's what I want to achieve, hope I make it clear. |
| [2023-09-12 10:24:48] |
| Sierra_Chart Engineering - Posts: 17191 |
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If I use Denali data source, will I never met this situation? The best way to find out if you will have the problem with the Denali Data Feed is to use the Delayed Exchange Data Feed. Instructions:Delayed Exchange Data Feed: Setup Instructions We recommend installing another installation of Sierra Chart and test the Delayed Exchange Data Feed for a week or two: Using Multiple Data and Trading Services at the Same Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-12 10:25:38
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