Support Board
Date/Time: Wed, 27 Nov 2024 10:28:58 +0000
Cannot connect data feed
View Count: 269
| [2023-09-08 15:18:24] |
| User507295 - Posts: 1 |
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I just created a Seirra Charts account and the trial was activated. However, when trying to connect my AMP Futures account to Seirra, it keeps giving me an error message stating "Connect to data feed, Service Package does not support this function or account is expired."
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| [2023-09-08 15:43:18] |
| John - SC Support - Posts: 36309 |
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We do not allow for connections to trading accounts (or real-time data) while you are on a trial. If you really want to connect to your trading account, then you will need to be on one of the Integrated Packages. Refer to the following for the information on the packages: Description of Service Packages and Pricing: Integrated Packages Refer to the following instructions for how to change to a paid package: Sierra Chart Purchase and License Information: Instructions Note that if you do change to a paid package, your remaining Trial time will be converted, so you will not lose it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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