Support Board
Date/Time: Wed, 27 Nov 2024 11:41:52 +0000
delayed data
View Count: 373
| [2023-09-04 07:07:32] |
| Bram - Posts: 25 |
|
dear Mr, Mrs, recently I noticed some weard activity's on Sierra Charts, orders being placed on my screen which I didn't order (sim trading) and now i notice I have delayed data, did extra payment to upgrade my payment, but data is delayed. during my vacation my laptop is screened by a profesional company and cleaned from virusses. any idea what the solution could be or the reason for this? |
| [2023-09-04 14:27:53] |
| Bram - Posts: 25 |
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i noticed that in the message board #x has tagged chart #y for full recalculation chartbook. could this be the reason for the delay, i alos send you my message log |
| [2023-09-05 15:58:30] |
| Sierra_Chart Engineering - Posts: 17191 |
|
Are you still noticing delayed data? Regarding the orders, refer to: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-05 16:00:46
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| [2023-09-05 18:35:11] |
| Bram - Posts: 25 |
|
yes , i still have delayed data
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| [2023-09-05 20:08:04] |
| Sierra_Chart Engineering - Posts: 17191 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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