Support Board
Date/Time: Wed, 27 Nov 2024 06:33:01 +0000
My live trade dissapears
View Count: 457
| [2023-08-28 13:03:11] |
| User761234 - Posts: 21 |
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I had no issues with Sierra for the first month. Today I start trading and I see how my live trades dissapears after a few seconds. My orders are still there but as soon as I'm in, I can't see it. I didn't make any changes at all just a new day. please help
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| [2023-08-28 15:29:34] |
| Sierra_Chart Engineering - Posts: 17190 |
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This can be a problem when using Interactive Brokers. See if updating Sierra Chart resolve the problem. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-08-28 15:29:49
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| [2023-08-30 13:06:49] |
| User761234 - Posts: 21 |
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I tried installing all versions from your link but still having the same issues
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| [2023-08-30 15:33:48] |
| John - SC Support - Posts: 36309 |
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Refer to the following regarding this kind of issue with Interactive Brokers: Interactive Brokers Trading Service: Trading Related Issues For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-01 13:07:31] |
| User761234 - Posts: 21 |
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I see. Could you please send me a link with all accepted brokers and if you have your favorites (software wise). I'd like to find a broker that fits well with Sierra
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| [2023-09-01 13:22:37] |
| Sierra_Chart Engineering - Posts: 17190 |
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We need to know what exchanges you are trading.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-02 00:49:48] |
| User761234 - Posts: 21 |
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I usually trade CME. Mostly Micro e-mini S&P500
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| [2023-09-05 20:34:51] |
| John - SC Support - Posts: 36309 |
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Since you are trading the CME group, we recommend using our Teton Order Routing service. Refer to the information for this service at the following: Sierra Chart Teton Futures Order Routing A list of brokers that support this service is in Step #2 of the Setup Instructions on that page. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-06 18:58:57] |
| User761234 - Posts: 21 |
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ok, I see the service is free to use Is there any monthly fee? and other than the setup is there anything else I have to do to get it?
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| [2023-09-07 12:57:45] |
| John - SC Support - Posts: 36309 |
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Keep in mind when we say it is free - that is our part of the order routing that is free (you will still pay the typical fees to the broker). Typically order routing fees run $0.08 to $0.15 per side. There are no other fees from us, particularly since you are already getting your data from us. In terms of setup, the first thing is to tell the broker that you are working with to set you up with the Teton Order Routing Service. They will need your Sierra Chart Account Name to do the setup. Once they have this complete, then you will go through the Setup Instructions at the following link starting at Step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-22 12:28:48] |
| User761234 - Posts: 21 |
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Hey guys! I moved my trading to Phillip Capital (through Edge Water). Trying to use it but something is not right. When I open a chart through Teton, there is no Data coming in and there is no [M] even if on IB there is the [M]. Is there anything else I still need to do?
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| [2023-09-22 12:49:29] |
| Sierra_Chart Engineering - Posts: 17190 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-22 13:11:56] |
| User761234 - Posts: 21 |
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Software version: 2541 64-bit | 2023-09-22 08:09:11.421 Primary Thread ID: 11476 | 2023-09-22 08:09:11.421 Usage end date: 2024-02-23 | 2023-09-22 08:09:11.421 Enabled for: Advanced Features 2. | 2023-09-22 08:09:11.421 Enabled for: Sierra Chart Historical Data Service. | 2023-09-22 08:09:11.421 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-09-22 08:09:11.421 Enabled for: Delayed Denali Exchange Data Feed. | 2023-09-22 08:09:11.421 Enabled for exchange2: CME | 2023-09-22 08:09:11.421 Enabled for exchange2: fairx_exchange.data | 2023-09-22 08:09:11.421 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-09-22 08:09:11.421 Current selected Data/Trading service: Teton CME Order Routing | 2023-09-22 08:09:11.421 Custom symbol settings values: enabled | 2023-09-22 08:09:11.421 Chart Update Interval: 500 | 2023-09-22 08:09:11.421 Intraday Data Storage Time Unit: 0 | 2023-09-22 08:09:11.421 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-09-22 08:09:11.421 2023-09-22 13:09:11 Local computer time in UTC | 2023-09-22 08:09:11.421 2023-09-22 08:09:11 Local computer time in SC Time Zone | 2023-09-22 08:09:11.421 2023-09-22 00:04:32 Server time in UTC | 2023-09-22 08:09:11.421 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-09-22 08:09:11.421 Program path: C:\SierraChart\ | 2023-09-22 08:09:11.421 Data Files path: C:\SierraChart\Data\ | 2023-09-22 08:09:11.421 OS Version Number: 10.0 | 2023-09-22 08:09:11.421 Locale Setting: C | 2023-09-22 08:09:11.421 DLLs: UserContributedStudies_64.dll | 2023-09-22 08:09:11.422 Allowed protected custom studies: | 2023-09-22 08:09:11.422 Crash reporter started: true | 2023-09-22 08:09:11.422 MES-202312-CME-USD 1 Min #1 | Reloading chart. | 2023-09-22 08:09:25.646 File >> Disconnect selected. | 2023-09-22 08:09:46.090 Teton CME Order Routing | Waiting for socket receive thread to end | 2023-09-22 08:09:46.090 DTC Client socket (1) | CloseSocket call. | 2023-09-22 08:09:46.091 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2023-09-22 08:09:46.091 DTC Client socket (1) | Max send buffer size during socket life: 329 | 2023-09-22 08:09:46.091 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-09-22 08:09:46.091 Teton CME Order Routing | Disconnected. | 2023-09-22 08:09:46.092 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-09-22 08:09:46.149 DTC Client socket (1) | Closed. | 2023-09-22 08:09:46.149 Teton CME Order Routing | Firm: Phillip Capital | 2023-09-22 08:09:55.475 Teton CME Order Routing | Connecting to the server futurestrading17.sierracharts.com. Port 11088 | 2023-09-22 08:09:55.475 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2023-09-22 08:09:55.485 DTC Client socket (1) | New receive buffer size: 0 | 2023-09-22 08:09:55.486 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2023-09-22 08:09:55.486 Teton CME Order Routing | Network connection to server complete. | 2023-09-22 08:09:55.539 Teton CME Order Routing | Starting socket receive thread. | 2023-09-22 08:09:55.539 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2023-09-22 08:09:55.539 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2023-09-22 08:09:55.708 Teton CME Order Routing | Sending logon request message. | 2023-09-22 08:09:55.708 Teton CME Order Routing | Received logon response. | 2023-09-22 08:09:56.231 Teton CME Order Routing | Server Name: SC DTC Server. Build=46374. | 2023-09-22 08:09:56.231 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2023-09-22 08:09:56.231 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2023-09-22 08:09:56.231 Teton CME Order Routing | Trading is supported. | 2023-09-22 08:09:56.231 Teton CME Order Routing | Order cancel and replace is supported. | 2023-09-22 08:09:56.231 Teton CME Order Routing | OCO Orders supported. | 2023-09-22 08:09:56.231 Teton CME Order Routing | Bracket Orders supported. | 2023-09-22 08:09:56.231 Teton CME Order Routing | Connected to server complete. | 2023-09-22 08:09:56.231 Triggering next historical data download in queue. | 2023-09-22 08:09:56.234 Subscribing to symbol for symbol alert. M6E-202309-CME | Number times prior message previously added: 3 | 2023-09-22 08:09:56.234 Using symbol data fast lookup vector | 2023-09-22 08:09:56.235 Teton CME Order Routing | Starting real-time market data updates for: M6E-202309-CME. ID: 1 | 2023-09-22 08:09:56.235 Teton CME Order Routing | Subscribing to streaming market data in the service client is not supported. Symbol: M6E-202309-CME | 2023-09-22 08:09:56.235 Teton CME Order Routing | Requesting security definition data for: M6E-202309-CME. ID: 1 | 2023-09-22 08:09:56.235 Updated verified funded futures trading account ending date to: 2023-10-22 13:09:56 | 2023-09-22 08:09:56.235 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2023-09-22 08:09:56.235 No download requests in the queue to start downloads for. | 2023-09-22 08:09:56.235 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2023-09-22 13:06:02.072930 | Number times prior message previously added: 3 | 2023-09-22 08:09:56.239 Teton CME Order Routing | Starting real-time market data updates for: MES-202312-CME-USD. ID: 2 | 2023-09-22 08:09:56.258 Teton CME Order Routing | Subscribing to streaming market data in the service client is not supported. Symbol: MES-202312-CME-USD | 2023-09-22 08:09:56.258 Teton CME Order Routing | Requesting security definition data for: MES-202312-CME-USD. ID: 2 | 2023-09-22 08:09:56.258 No historical data client is currently set to download historical Intraday data for MES-202312-CME-USD. | 2023-09-22 08:09:56.258 Real-time Intraday chart data file updates started for MES-202312-CME-USD | 2023-09-22 08:09:56.258 Intraday chart data file opened for MES-202312-CME-USD | 2023-09-22 08:09:56.258 Teton CME Order Routing | Security Definition request has been rejected. Reason: Unsupported symbol.. ID = 1 | 2023-09-22 08:09:56.288 Updated verified funded futures trading account ending date to: 2023-10-22 13:09:56 | 2023-09-22 08:09:56.288 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=7PV3325 | 2023-09-22 08:09:56.296 Teton CME Order Routing | Security Definition request has been rejected. Reason: Unsupported symbol.. ID = 2 | 2023-09-22 08:09:56.337 |
| [2023-09-22 13:17:32] |
| Sierra_Chart Engineering - Posts: 17190 |
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This is not the correct symbol: MES-202312-CME-USD
You need to translate the symbols with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-09-22 13:31:21] |
| User761234 - Posts: 21 |
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the translate button doesn't do anything. I had to rebuild each chartbook 1 by 1. That's probably the same issue with IB.
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