Support Board
Date/Time: Wed, 27 Nov 2024 12:28:51 +0000
No live data
View Count: 266
| [2023-08-24 13:59:09] |
| User213504 - Posts: 69 |
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I have Sierra V. 2540 and subscribed to Teton but I'm not getting any live data. If I delete and download the data the charts are updated. I have filed a support ticket but no reply. Ron |
| [2023-08-24 14:04:46] |
| Sierra_Chart Engineering - Posts: 17191 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-24 14:11:56] |
| User213504 - Posts: 69 |
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Software version: 2540 64-bit | 2023-08-24 14:07:40.700 Primary Thread ID: 3964 | 2023-08-24 14:07:40.700 Usage end date: 2023-11-07 | 2023-08-24 14:07:40.700 Enabled for: Sierra Chart Historical Data Service. | 2023-08-24 14:07:40.700 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-08-24 14:07:40.700 Enabled for: Delayed Denali Exchange Data Feed. | 2023-08-24 14:07:40.700 Enabled for exchange2: CME | 2023-08-24 14:07:40.700 Enabled for exchange2: fairx_exchange.data | 2023-08-24 14:07:40.700 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-08-24 14:07:40.700 Current selected Data/Trading service: Teton CME Order Routing | 2023-08-24 14:07:40.700 Custom symbol settings values: enabled | 2023-08-24 14:07:40.700 Chart Update Interval: 500 | 2023-08-24 14:07:40.700 Intraday Data Storage Time Unit: 1 | 2023-08-24 14:07:40.700 Time Zone: +00:00:00 (UTC+00) | 2023-08-24 14:07:40.700 2023-08-24 14:07:40 Local computer time in UTC | 2023-08-24 14:07:40.700 2023-08-24 14:07:40 Local computer time in SC Time Zone | 2023-08-24 14:07:40.700 2023-08-24 13:45:51 Server time in UTC | 2023-08-24 14:07:40.700 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-08-24 14:07:40.700 Program path: C:\SierraChart\ | 2023-08-24 14:07:40.700 Data Files path: C:\SierraChart\Data\ | 2023-08-24 14:07:40.700 OS Version Number: 10.0 | 2023-08-24 14:07:40.700 Locale Setting: C | 2023-08-24 14:07:40.700 DLLs: UserContributedStudies_64.dll | 2023-08-24 14:07:40.701 Allowed protected custom studies: EMiniPlayer | 2023-08-24 14:07:40.701 Crash reporter started: true | 2023-08-24 14:07:40.701 Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 10048 | 2023-08-24 14:07:57.747 DTC Client socket (3) | Creating socket. | 2023-08-24 14:07:57.749 DTC Client socket (3) | New receive buffer size: 0 | 2023-08-24 14:07:57.749 DTC Client socket (3) | Connecting to IP: 142.215.17.189. | 2023-08-24 14:07:57.749 Denali Data Feed | Network connection to server complete. | 2023-08-24 14:07:57.782 Denali Data Feed | Starting socket receive thread. | 2023-08-24 14:07:57.782 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-24 14:07:57.782 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-24 14:07:57.822 Denali Data Feed | Sending logon request message. | 2023-08-24 14:07:57.822 Denali Data Feed | Received logon response. | 2023-08-24 14:07:59.587 Denali Data Feed | Server Name: RealTime Server. | 2023-08-24 14:07:59.587 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-24 14:07:59.587 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-08-24 14:07:59.587 Denali Data Feed | Failed connections: 49 | 2023-08-24 14:07:59.587 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-24 14:07:59.587 DTC Client socket (3) | CloseSocket call. | 2023-08-24 14:07:59.587 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-08-24 14:07:59.587 Denali Data Feed | Disconnected from the server. | 2023-08-24 14:07:59.587 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-08-24 14:07:59.587 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-08-24 14:07:59.643 DTC Client socket (3) | Closed. | 2023-08-24 14:07:59.643 Saved Chartbook: Micro ES.cht. Time: 0.0274 seconds. | 2023-08-24 14:08:12.686 Unsubscribed from market depth data for MESU23_FUT_CME | 2023-08-24 14:08:17.540 Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 | 2023-08-24 14:08:29.599 DTC Client socket (3) | Creating socket. | 2023-08-24 14:08:29.601 DTC Client socket (3) | New receive buffer size: 0 | 2023-08-24 14:08:29.601 DTC Client socket (3) | Connecting to IP: 142.215.18.148. | 2023-08-24 14:08:29.601 Denali Data Feed | Network connection to server complete. | 2023-08-24 14:08:29.634 Denali Data Feed | Starting socket receive thread. | 2023-08-24 14:08:29.634 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-24 14:08:29.634 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-24 14:08:29.675 Denali Data Feed | Sending logon request message. | 2023-08-24 14:08:29.675 Denali Data Feed | Received logon response. | 2023-08-24 14:08:32.380 Denali Data Feed | Server Name: RealTime Server. | 2023-08-24 14:08:32.380 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-24 14:08:32.380 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-08-24 14:08:32.380 Denali Data Feed | Failed connections: 50 | 2023-08-24 14:08:32.380 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-24 14:08:32.380 DTC Client socket (3) | CloseSocket call. | 2023-08-24 14:08:32.380 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-08-24 14:08:32.380 Denali Data Feed | Disconnected from the server. | 2023-08-24 14:08:32.380 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-08-24 14:08:32.380 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-08-24 14:08:32.411 DTC Client socket (3) | Closed. | 2023-08-24 14:08:32.411 MESU23_FUT_CME 1 Min #1 | Reloading chart. | 2023-08-24 14:08:53.782 Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-08-24 14:09:02.378 DTC Client socket (3) | Creating socket. | 2023-08-24 14:09:02.378 DTC Client socket (3) | New receive buffer size: 0 | 2023-08-24 14:09:02.378 DTC Client socket (3) | Connecting to IP: 142.215.18.148. | 2023-08-24 14:09:02.378 Denali Data Feed | Network connection to server complete. | 2023-08-24 14:09:02.412 Denali Data Feed | Starting socket receive thread. | 2023-08-24 14:09:02.412 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-24 14:09:02.412 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-24 14:09:02.477 Denali Data Feed | Sending logon request message. | 2023-08-24 14:09:02.477 Denali Data Feed | Received logon response. | 2023-08-24 14:09:04.275 Denali Data Feed | Server Name: RealTime Server. | 2023-08-24 14:09:04.275 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-24 14:09:04.275 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-08-24 14:09:04.275 Denali Data Feed | Failed connections: 51 | 2023-08-24 14:09:04.275 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-24 14:09:04.275 DTC Client socket (3) | CloseSocket call. | 2023-08-24 14:09:04.275 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-08-24 14:09:04.275 Denali Data Feed | Disconnected from the server. | 2023-08-24 14:09:04.275 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-08-24 14:09:04.275 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-08-24 14:09:04.422 DTC Client socket (3) | Closed. | 2023-08-24 14:09:04.422 Denali Data Feed | Connecting to the server ds23.sierracharts.com. Port 10048 | 2023-08-24 14:09:34.292 DTC Client socket (3) | Creating socket. | 2023-08-24 14:09:34.295 DTC Client socket (3) | New receive buffer size: 0 | 2023-08-24 14:09:34.295 DTC Client socket (3) | Connecting to IP: 142.215.17.190. | 2023-08-24 14:09:34.295 Denali Data Feed | Network connection to server complete. | 2023-08-24 14:09:34.420 Denali Data Feed | Starting socket receive thread. | 2023-08-24 14:09:34.420 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-24 14:09:34.420 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-24 14:09:34.466 Denali Data Feed | Sending logon request message. | 2023-08-24 14:09:34.466 Denali Data Feed | Received logon response. | 2023-08-24 14:09:36.762 Denali Data Feed | Server Name: RealTime Server. | 2023-08-24 14:09:36.762 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-24 14:09:36.762 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-08-24 14:09:36.762 Denali Data Feed | Failed connections: 52 | 2023-08-24 14:09:36.762 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-24 14:09:36.762 DTC Client socket (3) | CloseSocket call. | 2023-08-24 14:09:36.762 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-08-24 14:09:36.762 Denali Data Feed | Disconnected from the server. | 2023-08-24 14:09:36.762 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-08-24 14:09:36.762 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-08-24 14:09:36.795 DTC Client socket (3) | Closed. | 2023-08-24 14:09:36.795 Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 443 | 2023-08-24 14:10:06.758 DTC Client socket (3) | Creating socket. | 2023-08-24 14:10:06.761 DTC Client socket (3) | New receive buffer size: 0 | 2023-08-24 14:10:06.761 DTC Client socket (3) | Connecting to IP: 142.215.17.187. | 2023-08-24 14:10:06.761 Denali Data Feed | Network connection to server complete. | 2023-08-24 14:10:06.793 Denali Data Feed | Starting socket receive thread. | 2023-08-24 14:10:06.793 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-24 14:10:06.793 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-24 14:10:06.844 Denali Data Feed | Sending logon request message. | 2023-08-24 14:10:06.844 Denali Data Feed | Received logon response. | 2023-08-24 14:10:08.518 Denali Data Feed | Server Name: RealTime Server. | 2023-08-24 14:10:08.518 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-24 14:10:08.518 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-08-24 14:10:08.518 Denali Data Feed | Failed connections: 53 | 2023-08-24 14:10:08.518 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-24 14:10:08.518 DTC Client socket (3) | CloseSocket call. | 2023-08-24 14:10:08.519 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-08-24 14:10:08.519 Denali Data Feed | Disconnected from the server. | 2023-08-24 14:10:08.519 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-08-24 14:10:08.519 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-08-24 14:10:08.545 DTC Client socket (3) | Closed. | 2023-08-24 14:10:08.545 |
| [2023-08-24 14:23:35] |
| Sierra_Chart Engineering - Posts: 17191 |
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This is the problem: Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-08-24 14:07:59.587
Refer to: Denali Exchange Data Feed: Connections Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-08-24 14:23:44
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| [2023-08-24 14:34:57] |
| User213504 - Posts: 69 |
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Thanks, I had it running on my laptop and forgot to shut it down before shutting the laptop off. Sorry to bother you.
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