Support Board
Date/Time: Wed, 27 Nov 2024 12:26:08 +0000
Order disappears/wrong account
View Count: 371
| [2023-08-22 15:26:38] |
| User242153 - Posts: 14 |
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Hello, I am having problems with orders. I am not sure how to specify exactly what is going on but when I place an order, the entry usually goes well but then sometimes the order disappears from SC but is still active on Interactive Brokers. Other times the exit is not recorded by SC. Yesterday, I had a situation where everything appeared to go well with the Trade Activity Log and with IB but the trade was never closed in the trades section of the trade activity log. I thought that there might be a problem with SC not recognizing a order had been previously closed and counted my entry yesterday as an exit from a previous days trade. I tried to solve this problem by manually deleting the trade files per the instructions thinking this would give me a clean slate of trades. (I saved the trade files I deleted if they are needed) Today I have an order filled and the DPL is showing $789.38 (trade window attached) but according to SC the order was never closed so I do not know how there could possibly be any profit calculated. Trade Service Log Section: Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 27. InternalOrderID: 682. | 2023-08-22 10:03:22.989 Trading message from IB: Order Event Warning:Attribute 'Outside Regular Trading Hours' is ignored based on the order type and destination. PlaceOrder is now being processed. Error Code: 2109. ServiceOrderID: 28. InternalOrderID: 683. | 2023-08-22 10:03:24.054 Interactive Brokers | Requesting Open orders. | 2023-08-22 10:03:38.605 Interactive Brokers | Received Open orders end message. | 2023-08-22 10:03:38.610 MNQ-202309-CME-USD[M] 1 Min #4 | User order entry | Unable to Flatten/Reverse. Position does not exist. Working non-market orders will be canceled | Symbol: MNQ-202309-CME-USD | TradeAccount: U915**** | 2023-08-22 10:06:11.697 * Trading message from IB: Order Canceled - reason:. Error Code: 202. ServiceOrderID: 28. InternalOrderID: 683. | 2023-08-22 10:06:12.206 Trading message from IB: Order Canceled - reason:. Error Code: 202. ServiceOrderID: 29. InternalOrderID: 684. | 2023-08-22 10:06:12.467 Interactive Brokers | Requesting Open orders. | 2023-08-22 10:06:26.709 Interactive Brokers | Received Open orders end message. | 2023-08-22 10:06:26.717 The SC message log (full is attached) shows activity but an incorrect account. I have two accounts, U119*** which I use for testing and U915*** which is my live trading account. The U915*** account is never refrenced in the message log. MNQ-202309-CME-USD[M] 1 Min #4 | Reloading chart. | 2023-08-22 10:00:28.926 MNQ-202309-CME-USD[M] 1 Min #4 | StartDateTimeForLoadingOrderFills: 2023-07-24 00:00:00 | 2023-08-22 10:00:32.600 Interactive Brokers | Order execution received. Requesting current Positions on a delay | 2023-08-22 10:03:23.611 Interactive Brokers | Stopping automatic Trade Position updates for account: U119* | 2023-08-22 10:03:27.602 Interactive Brokers | Requesting Trade Positions snapshot and updates for account: U119* | 2023-08-22 10:03:27.602 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2023-08-22 10:03:27.609 Interactive Brokers | Received Trade Positions download end message for account U119* | 2023-08-22 10:03:28.360 Interactive Brokers | Begin Trade Positions processing. | 2023-08-22 10:03:28.360 Interactive Brokers | Received Trade Positions. Performing final processing. | 2023-08-22 10:03:28.360 Thanks in advance for your time and attention. Kind regards, |
Private File  TradeServiceLog8-22.txt - Attached On 2023-08-22 15:09:10 UTC - Size: 5.76 KB - 347 views MessageLog8-22.txt - Attached On 2023-08-22 15:09:21 UTC - Size: 52.18 KB - 294 views |
| [2023-08-22 16:38:54] |
| John - SC Support - Posts: 36309 |
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These are issues with Interactive Brokers. Refer to the information here: Interactive Brokers Trading Service: Trading Related Issues For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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