Support Board
Date/Time: Wed, 27 Nov 2024 13:34:56 +0000
Error Dowload intraday DATA Zib
View Count: 369
| [2023-08-20 22:43:36] |
| Hopeman - Posts: 166 |
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When loading the graphics I get this error Download failed Erroro downloading data historical intraday data for ESU23_FUT_CME historical data Zlib Error invalid literal/lengh code, I have deleted and downloaded the data several times in the edit tab and even manually I have gone to symbol settings and I have done the Update from server, I have also installed a current version and a previous one and I have deleted all the data from the program and reinstalled Sierra again even so the problem persists and I cannot access the intraday data, I would appreciate a little help on this aspect Thanks Date Time Of Last Edit: 2023-08-20 22:45:12
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ZLIB.png| [2023-08-21 00:35:41] |
| Sierra_Chart Engineering - Posts: 17191 |
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We see you are using Wine. Follow the instructions here to resolve this: Resolution of Poor Network IO Performance under Linux/Wine Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-21 09:05:10] |
| Hopeman - Posts: 166 |
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Hi @Sierra_Chart Engineering, I use Crossover Codewavers It is the bridging program to which you refer to, is the solution the same? Regards Date Time Of Last Edit: 2023-08-21 15:41:30
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| [2023-08-21 16:22:48] |
| John - SC Support - Posts: 36309 |
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If you are getting a Zlib error, then you need to turn off compression. Refer to the following: Sierra Chart Server Settings: Use Real-Time Data Compression (Global Settings >> Sierra Chart Server Settings >> General >> General) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-21 19:25:28] |
| Hopeman - Posts: 166 |
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Hi @John - SC Support! It seems that the Zlib error has already disappeared, now another problem has arisen, the intraday charts do not load, in historical data it works fine but when I load an intraday chart it does not work, whatever the time frame, I have reviewed all the possibilities, downloaded the data, deleted data and reload I also went to update from server none of these options gave me the solutio Date Time Of Last Edit: 2023-08-21 19:27:55
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| [2023-08-22 14:52:54] |
| John - SC Support - Posts: 36309 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-23 06:45:23] |
| Hopeman - Posts: 166 |
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Software version: 2528 64-bit | 2023-08-23 08:37:22.179 Primary Thread ID: 280 | 2023-08-23 08:37:22.179 Usage end date: 2023-09-08 | 2023-08-23 08:37:22.179 Enabled for: Advanced Features 2. | 2023-08-23 08:37:22.179 Enabled for: Sierra Chart Historical Data Service. | 2023-08-23 08:37:22.179 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-08-23 08:37:22.179 Enabled for: Delayed Denali Exchange Data Feed. | 2023-08-23 08:37:22.179 Enabled for exchange2: CME | 2023-08-23 08:37:22.179 Enabled for exchange2: CFE | 2023-08-23 08:37:22.179 Enabled for exchange2: fairx_exchange.data | 2023-08-23 08:37:22.179 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-08-23 08:37:22.179 Current selected Data/Trading service: SC Data - All Services | 2023-08-23 08:37:22.179 Custom symbol settings values: enabled | 2023-08-23 08:37:22.179 Chart Update Interval: 500 | 2023-08-23 08:37:22.179 Intraday Data Storage Time Unit: 0 | 2023-08-23 08:37:22.179 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2023-08-23 08:37:22.179 2023-08-23 06:37:22 Local computer time in UTC | 2023-08-23 08:37:22.179 2023-08-23 08:37:22 Local computer time in SC Time Zone | 2023-08-23 08:37:22.179 2023-08-21 20:44:16 Server time in UTC | 2023-08-23 08:37:22.179 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-08-23 08:37:22.179 Program path: C:\SierraChart\ | 2023-08-23 08:37:22.179 Data Files path: Z:\Volumes\PCIe OSX\SC\Data\ | 2023-08-23 08:37:22.179 OS Version Number: 10.0 | 2023-08-23 08:37:22.179 Locale Setting: C | 2023-08-23 08:37:22.179 DLLs: UserContributedStudies_64.dll, VIX_64.dll, Zyp Free by Zyp_64.dll | 2023-08-23 08:37:22.181 Allowed protected custom studies: zyp_app | 2023-08-23 08:37:22.181 Crash reporter started: true | 2023-08-23 08:37:22.181 Socket (3) | CloseSocket call. | 2023-08-23 08:40:34.310 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-08-23 08:40:34.310 Historical data download thread signaled to stop. | 2023-08-23 08:40:34.310 HD Request # 45 | Received 46057797 Intraday data records from 2023-02-20 00:27:37.200000 to 2023-08-23 08:40:25.981000 (184.3 days. Delay: 8.3 seconds) and wrote 46057797 records for MNQU23-CME | 2023-08-23 08:40:34.311 HD Request # 45 | Add time&sales data | Remembered last file record date-time: 2023-08-23 06:40:25.981000 | 2023-08-23 08:40:34.317 Added 25 Time and Sales records to Intraday data file for MNQU23-CME after download. | 2023-08-23 08:40:34.317 HD Request # 45 | Completion time: 4m 21s. | 2023-08-23 08:40:34.317 HD Request # 45 | Intraday data download complete for MNQU23-CME. Unique request ID: 45 | 2023-08-23 08:40:34.317 Removing historical data download ID 45. | 2023-08-23 08:40:34.317 Real-time Intraday chart data file updates started for MNQU23-CME | 2023-08-23 08:40:34.317 Intraday chart data file opened for MNQU23-CME | 2023-08-23 08:40:34.317 HD Request # 45 | Enabling Intraday chart updating for symbol. | 2023-08-23 08:40:34.317 Triggering next historical data download in queue. | 2023-08-23 08:40:34.317 No download requests in the queue to start downloads for. | 2023-08-23 08:40:34.317 Socket (3) | Socket gracefully closed by remote side. | 2023-08-23 08:40:34.433 Socket (3) | Closed. | 2023-08-23 08:40:34.433 Opened cached Intraday file: Z:\Volumes\PCIe OSX\SC\Data\MNQU23-CME.scid. Thread ID: 368 | 2023-08-23 08:40:36.450 #1 GEU23-CME 1 Min | Reloading chart. | 2023-08-23 08:42:35.046 #1 GEU23-CME 1 Min | Currently no data in file to display. Will start historical data download and real-time updates. File: Z:\Volumes\PCIe OSX\SC\Data\GEU23-CME.scid | 2023-08-23 08:42:35.066 Mapping GEU23-CME to GEU23. Service code: cme | 2023-08-23 08:42:35.499 Denali Data Feed | Starting real-time market data updates for: GEU23-CME (GEU23). ID: 12 Service code: cme | 2023-08-23 08:42:35.499 Denali Data Feed | Requesting security definition data for: GEU23-CME (GEU23). ID: 12 | 2023-08-23 08:42:35.499 Added historical Intraday data request for GEU23-CME to the queue. | 2023-08-23 08:42:35.499 Intraday data recording state for symbol GEU23-CME is set to download 'Pending'. | 2023-08-23 08:42:35.499 Triggering next historical data download in queue. | 2023-08-23 08:42:35.500 Delaying start of download for GEU23-CME. | 2023-08-23 08:42:35.528 Denali Data Feed | Real-time data for symbol GEU23-CME is currently unavailable. | 2023-08-23 08:42:35.723 Denali Data Feed | Received security definition for symbol GEU23-CME | 2023-08-23 08:42:35.723 HD Request # 46 | Downloading Intraday chart data for GEU23-CME to the file GEU23-CME.scid. Service: cme | 2023-08-23 08:42:40.641 HD Request # 46 | Download start date-time: 2023-02-18 07:42:40.000000. File last date-time: 00:00:00.000000 | 2023-08-23 08:42:40.642 HD Request # 46 | Using server: ds26.sierracharts.com port 10149 | 2023-08-23 08:42:40.642 Socket (3) | Creating socket. | 2023-08-23 08:42:40.658 Socket (3) | Error setting receive buffer size to 0. Windows error code 10022: Invalid argument. | 2023-08-23 08:42:40.659 * Socket (3) | Connecting to IP: 142.215.17.188. | 2023-08-23 08:42:40.659 HD Request # 46 | Setting DTC encoding to Binary VLS | 2023-08-23 08:42:40.906 HD Request # 46 | Sending historical data logon request message. | 2023-08-23 08:42:40.906 HD Request # 46 | Requesting Intraday data. Start date-time: 2023-02-18 07:42:40. Record interval: 0. Symbol: GEU23 | 2023-08-23 08:42:41.559 HD Request # 46 | Decompressing data. | 2023-08-23 08:42:41.683 HD Request # 46 | Receiving Intraday data for GEU23-CME starting at 2023-02-20 00:00:00.240000 | 2023-08-23 08:42:41.699 HD Request # 46 | Timestamp of first Intraday data file record written: 2023-02-20 00:00:00.240000. | 2023-08-23 08:42:42.173 Socket (3) | CloseSocket call. | 2023-08-23 08:42:43.641 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-08-23 08:42:43.641 Historical data download thread signaled to stop. | 2023-08-23 08:42:43.641 HD Request # 46 | Received 218314 Intraday data records from 2023-02-20 00:00:00.240000 to 2023-04-14 22:57:52.255000 (53.9 days. Delay: 130.4 days) and wrote 218314 records for GEU23-CME | 2023-08-23 08:42:43.642 HD Request # 46 | Add time&sales data | Remembered last file record date-time: 2023-04-14 20:57:52.255000 | 2023-08-23 08:42:43.647 HD Request # 46 | Completion time: 3s. | 2023-08-23 08:42:43.647 HD Request # 46 | Intraday data download complete for GEU23-CME. Unique request ID: 46 | 2023-08-23 08:42:43.647 Removing historical data download ID 46. | 2023-08-23 08:42:43.647 Real-time Intraday chart data file updates started for GEU23-CME | 2023-08-23 08:42:43.647 Intraday chart data file opened for GEU23-CME | 2023-08-23 08:42:43.647 HD Request # 46 | Enabling Intraday chart updating for symbol. | 2023-08-23 08:42:43.647 Triggering next historical data download in queue. | 2023-08-23 08:42:43.647 No download requests in the queue to start downloads for. | 2023-08-23 08:42:43.647 Socket (3) | Socket gracefully closed by remote side. | 2023-08-23 08:42:43.763 Socket (3) | Closed. | 2023-08-23 08:42:43.763 File >> Disconnect selected. | 2023-08-23 08:43:29.735 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-23 08:43:29.736 DTC Client socket (1) | CloseSocket call. | 2023-08-23 08:43:29.736 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-08-23 08:43:29.736 Denali Data Feed | Disconnected from the server. | 2023-08-23 08:43:29.736 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-23 08:43:29.736 DTC Client socket (2) | CloseSocket call. | 2023-08-23 08:43:29.737 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-08-23 08:43:29.737 Denali Data Feed | Disconnected from the server. | 2023-08-23 08:43:29.737 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2023-08-23 08:43:29.737 DTC Client socket (4) | CloseSocket call. | 2023-08-23 08:43:29.737 DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2023-08-23 08:43:29.737 SC DTC Data with Market Depth | Disconnected from the server. | 2023-08-23 08:43:29.737 SC Data - All Services | Disconnected. | 2023-08-23 08:43:29.737 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-08-23 08:43:29.830 DTC Client socket (2) | Closed. | 2023-08-23 08:43:29.830 DTC Client socket (4) | Socket gracefully closed by remote side. | 2023-08-23 08:43:29.857 DTC Client socket (4) | Closed. | 2023-08-23 08:43:29.857 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-08-23 08:43:29.974 DTC Client socket (1) | Closed. | 2023-08-23 08:43:29.974 SC Data - All Services | Connected to server complete. | 2023-08-23 08:43:37.426 Triggering next historical data download in queue. | 2023-08-23 08:43:37.426 No download requests in the queue to start downloads for. | 2023-08-23 08:43:37.427 Mapping GEU23-CME to GEU23. Service code: cme | 2023-08-23 08:43:37.501 Using symbol data fast lookup vector | 2023-08-23 08:43:37.501 Denali Data Feed | Starting real-time market data updates for: GEU23-CME (GEU23). ID: 1 Service code: cme | 2023-08-23 08:43:37.501 Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 10048 | 2023-08-23 08:43:37.501 Denali Data Feed | Requesting security definition data for: GEU23-CME (GEU23). ID: 1 | 2023-08-23 08:43:37.501 Added historical Intraday data request for GEU23-CME to the queue. | 2023-08-23 08:43:37.501 Intraday data recording state for symbol GEU23-CME is set to download 'Pending'. | 2023-08-23 08:43:37.501 Triggering next historical data download in queue. | 2023-08-23 08:43:37.501 Delaying start of download for GEU23-CME. | 2023-08-23 08:43:37.513 DTC Client socket (1) | Creating socket. | 2023-08-23 08:43:37.534 DTC Client socket (1) | Error setting receive buffer size to 0. Windows error code 10022: Invalid argument. | 2023-08-23 08:43:37.534 * DTC Client socket (1) | Connecting to IP: 162.251.232.244. | 2023-08-23 08:43:37.535 Denali Data Feed | Network connection to server complete. | 2023-08-23 08:43:37.681 Denali Data Feed | Starting socket receive thread. | 2023-08-23 08:43:37.681 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-23 08:43:37.681 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-23 08:43:37.830 Denali Data Feed | Sending logon request message. | 2023-08-23 08:43:37.830 Denali Data Feed | Received logon response. | 2023-08-23 08:43:38.004 Denali Data Feed | Server Name: RealTime Server. | 2023-08-23 08:43:38.004 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-23 08:43:38.004 Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-08-23 08:43:38.004 Denali Data Feed | Failed connections: 1 | 2023-08-23 08:43:38.004 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-23 08:43:38.004 DTC Client socket (1) | CloseSocket call. | 2023-08-23 08:43:38.005 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-08-23 08:43:38.005 Denali Data Feed | Disconnected from the server. | 2023-08-23 08:43:38.005 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-08-23 08:43:38.005 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-08-23 08:43:38.149 DTC Client socket (1) | Closed. | 2023-08-23 08:43:38.149 Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 10048 | 2023-08-23 08:43:40.005 DTC Client socket (1) | Creating socket. | 2023-08-23 08:43:40.044 DTC Client socket (1) | Error setting receive buffer size to 0. Windows error code 10022: Invalid argument. | 2023-08-23 08:43:40.045 * DTC Client socket (1) | Connecting to IP: 142.215.17.189. | 2023-08-23 08:43:40.045 Denali Data Feed | Network connection to server complete. | 2023-08-23 08:43:40.164 Denali Data Feed | Starting socket receive thread. | 2023-08-23 08:43:40.164 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-23 08:43:40.164 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-23 08:43:40.303 Denali Data Feed | Sending logon request message. | 2023-08-23 08:43:40.303 Denali Data Feed | Received logon response. | 2023-08-23 08:43:41.209 Denali Data Feed | Server Name: SC Realtime Server. | 2023-08-23 08:43:41.209 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-23 08:43:41.209 Denali Data Feed | Successfully connected. | 2023-08-23 08:43:41.209 Denali Data Feed | Trading is not supported. | 2023-08-23 08:43:41.209 Denali Data Feed | Restarting real-time data updates for symbol: GEU23-CME -> GEU23 | 2023-08-23 08:43:41.209 Denali Data Feed | Real-time data for symbol GEU23-CME is currently unavailable. | 2023-08-23 08:43:41.428 Denali Data Feed | Received security definition for symbol GEU23-CME | 2023-08-23 08:43:41.428 HD Request # 47 | Downloading Intraday chart data for GEU23-CME to the file GEU23-CME.scid. Service: cme | 2023-08-23 08:43:46.643 HD Request # 47 | Download start date-time: 2023-04-14 22:57:52.000000. File last date-time: 2023-04-14 22:57:52.255000 | 2023-08-23 08:43:46.644 HD Request # 47 | Using server: ds28.sierracharts.com port 10150 | 2023-08-23 08:43:46.644 Socket (2) | Creating socket. | 2023-08-23 08:43:46.645 Socket (2) | Error setting receive buffer size to 0. Windows error code 10022: Invalid argument. | 2023-08-23 08:43:46.645 * Socket (2) | Connecting to IP: 142.215.18.147. | 2023-08-23 08:43:46.646 HD Request # 47 | Setting DTC encoding to Binary VLS | 2023-08-23 08:43:46.887 HD Request # 47 | Sending historical data logon request message. | 2023-08-23 08:43:46.887 HD Request # 47 | Requesting Intraday data. Start date-time: 2023-04-14 22:57:52. Record interval: 0. Symbol: GEU23 | 2023-08-23 08:43:47.553 HD Request # 47 | Decompressing data. | 2023-08-23 08:43:47.685 HD Request # 47 | Receiving Intraday data for GEU23-CME starting at 2023-04-14 22:57:52.255000 | 2023-08-23 08:43:47.803 Socket (2) | CloseSocket call. | 2023-08-23 08:43:47.803 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-08-23 08:43:47.804 Historical data download thread signaled to stop. | 2023-08-23 08:43:47.804 HD Request # 47 | Received 1 Intraday data record from 2023-04-14 22:57:52.255000 to 2023-04-14 22:57:52.255000 (0.0 seconds. Delay: 130.4 days) and wrote 0 records for GEU23-CME | 2023-08-23 08:43:47.804 HD Request # 47 | Add time&sales data | Remembered last file record date-time: 2023-04-14 20:57:52.255000 | 2023-08-23 08:43:47.804 HD Request # 47 | Completion time: 1s. | 2023-08-23 08:43:47.804 HD Request # 47 | Intraday data download complete for GEU23-CME. Unique request ID: 47 | 2023-08-23 08:43:47.804 Removing historical data download ID 47. | 2023-08-23 08:43:47.804 Real-time Intraday chart data file updates started for GEU23-CME | 2023-08-23 08:43:47.804 Intraday chart data file opened for GEU23-CME | 2023-08-23 08:43:47.805 HD Request # 47 | Enabling Intraday chart updating for symbol. | 2023-08-23 08:43:47.805 Triggering next historical data download in queue. | 2023-08-23 08:43:47.805 No download requests in the queue to start downloads for. | 2023-08-23 08:43:47.805 Socket (2) | Socket gracefully closed by remote side. | 2023-08-23 08:43:47.923 Socket (2) | Closed. | 2023-08-23 08:43:47.923 |
| [2023-08-23 11:54:00] |
| Sierra_Chart Engineering - Posts: 17191 |
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You must follow this solution: Resolution of Poor Network IO Performance under Linux/Wine Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-23 13:18:36] |
| Hopeman - Posts: 166 |
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Hello, I would like to understand the problem a little better! Poor Network means that I have a low internet network or is it because of the bridge program in this case Crossover? Kind regards |
| [2023-08-23 13:35:10] |
| Sierra_Chart Engineering - Posts: 17191 |
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Yes because you are using crossover. You are actually using Wine.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-08-23 13:35:18
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| [2023-08-24 13:56:40] |
| Hopeman - Posts: 166 |
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Thanks team seems to have solved the problem
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| [2023-08-25 19:48:01] |
| User805074 - Posts: 29 |
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Thanks you in Trading Evaluator Delayed, fixed problem.
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