Support Board
Date/Time: Wed, 27 Nov 2024 12:35:57 +0000
i can't get delayed data.
View Count: 427
| [2023-08-17 13:17:14] |
| User955267 - Posts: 3 |
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i have been trying to use your video's to learn sierra chart. but i'm stuck at trying to get data. i'm doing what the video says do, but i keep coming up with this errors. SC Data - All Services | Connected to server complete. | 2023-08-17 13:09:10.398 Triggering next historical data download in queue. | 2023-08-17 13:09:10.404 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-08-17 13:09:10.405 No download requests in the queue to start downloads for. | 2023-08-17 13:09:10.405 File >> Disconnect selected. | 2023-08-17 13:09:32.466 SC Data - All Services | Disconnected. | 2023-08-17 13:09:32.466 SC Data - All Services | Connected to server complete. | 2023-08-17 13:09:38.366 Triggering next historical data download in queue. | 2023-08-17 13:09:38.366 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2023-08-17 13:09:38.366 No download requests in the queue to start downloads for. | 2023-08-17 13:09:38.367 ESZ23-CME 1 Min #1 | Reloading chart. | 2023-08-17 13:10:00.357 ESZ23-CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ23-CME.scid | 2023-08-17 13:10:00.368 Mapping ESZ23-CME to ESZ23. Service code: cme | 2023-08-17 13:10:00.854 Using symbol data fast lookup vector | 2023-08-17 13:10:00.854 Symbol not allowed: ESZ23-CME | 2023-08-17 13:10:00.854 * ESZ23-CME 1 Min #2 | Reloading chart. | 2023-08-17 13:11:44.331 ESZ23-CME 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ23-CME.scid | 2023-08-17 13:11:44.339 ESZ23-CME Daily #3 | Reloading chart. | 2023-08-17 13:11:48.604 Enabling compression for file: C:\SierraChart\Data\ESZ23-CME.dly. This may take a while. | 2023-08-17 13:11:48.608 File compression enabled. C:\SierraChart\Data\ESZ23-CME.dly. CompressionState=0 | 2023-08-17 13:11:48.608 ESZ23-CME Daily #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ23-CME.dly | 2023-08-17 13:11:48.611 ESZ23-CME Daily #3 | Reloading chart. | 2023-08-17 13:11:49.605 ESZ23-CME Daily #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ23-CME.dly | 2023-08-17 13:11:49.611 ESZ23-CME 1 Min #1 | Reloading chart. | 2023-08-17 13:11:59.543 ESZ23-CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESZ23-CME.scid | 2023-08-17 13:11:59.553 ESU23-CME 1 Min #2 | Reloading chart. | 2023-08-17 13:13:59.032 ESU23-CME 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU23-CME.scid | 2023-08-17 13:13:59.041 Mapping ESU23-CME to ESU23. Service code: cme | 2023-08-17 13:13:59.526 Symbol not allowed: ESU23-CME | 2023-08-17 13:13:59.526 * |
| [2023-08-17 15:02:23] |
| John - SC Support - Posts: 36309 |
|
Your issue was that you were on a standard trial. We have activated the trial for your account so you now have access to more data. Refer to the information at the following link: Sierra Chart Trial Account For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-17 15:31:46] |
| User955267 - Posts: 3 |
|
I didn't want the trial now but just the delayed data?
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| [2023-08-17 17:03:41] |
| John - SC Support - Posts: 36309 |
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You have access to the Delayed Data while you are on a trial.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-17 17:20:40] |
| User955267 - Posts: 3 |
|
I'm confused, so after trail i have to start paying in order to learn how to use the charts. I thought delayed data was free?
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| [2023-08-17 18:08:36] |
| John - SC Support - Posts: 36309 |
|
The Delayed Streaming Data is free as long as you are on a Trial or Paid Package. You can not use Sierra Chart for forever for free. But, we do have our "Base" packages that are specifically meant for continued training, which give access to the Delayed Streaming Data, just like on the trial. Refer to the information at the following link: Description of Service Packages and Pricing: Packages So when you trial ends, you will need to change to one of the paid packages. Refer to the instructions at the following link for how to do this: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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