Support Board
Date/Time: Wed, 27 Nov 2024 02:24:27 +0000
A bug in Trade Activity Log
View Count: 506
| [2023-08-16 20:56:56] |
| User431096 - Posts: 12 |
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Please take a look at the attached screenshot of my Trade Activity Log. The Entry Time and Exit Time are reversed. Sierra version number 2534 Date Time Of Last Edit: 2023-08-16 22:15:21
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Private File |
| [2023-08-17 13:33:10] |
| Sierra_Chart Engineering - Posts: 17190 |
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That could very well be. It is not a bug. Are you working with delayed data? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-17 14:14:49] |
| Sierra_Chart Engineering - Posts: 17190 |
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We ran a test using the Trading Evaluator Delayed service and were not able to reproduce this issue. Our only conclusion at this point, after further analysis is that your computer's clock is not set accurately or it may be changing. Refer to: Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-17 16:05:35] |
| User431096 - Posts: 12 |
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That could very well be. It is not a bug.
Are you working with delayed data? Yes, I was working with delayed data. Select Global Settings >> Data/Trade Service Settings. You may see an option named Timestamp Using Local Computer Clock in the Service Settings on the left. If you set this option to No/False, then the timestamp provided by the Data or Trading service will be used for real-time received data.
I can't find this configuration item "Timestamp Using Local Computer Clock". I am running Sierra Chart on Wine/Linux. My computer clock is correct. My computer time zone is EDT. I run Sierra Chart in Safe Mode too. The reversed timestamp in the Trade Activity Log has occurred only once. I had never seen it before and since. Date Time Of Last Edit: 2023-08-17 22:36:02
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| [2023-09-20 21:01:49] |
| Sierra_Chart Engineering - Posts: 17190 |
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It may very well occur again. We have no control over this. Delayed data can be a problem although not necessarily. It is definitively not a problem at all in the Trade Activity Log itself . This is impossible. It has to do with time stamping. Go to the first tab of the Trade Activity Log named "Trade Activity". Select Edit >> Refresh Log (This in itself may actually resolve the problem). Are the order of each and every Fill, involved in the Trades tab , you must look at each and every single one of them , in the correct order? If the order is wrong there is a problem with the timestamps in the Date-Time column and we cannot control that. Unless the data were sorted before it is placed into the Trades list but that inherently has its own issues being that list is built incrementally. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-09-20 23:01:35
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| [2023-09-21 14:17:51] |
| Danie - Posts: 1 |
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Hello, I have an issue with activity log, the max open loss is still 0. I made trades with some drawdown but nothing is writing in activity log. I have the current version, I already refresh everything. Dont know what to do. Somebody can help please ? Thank |
 No max open loss.png / V - Attached On 2023-09-21 14:14:06 UTC - Size: 38.92 KB - 75 views |
| [2023-09-21 15:49:32] |
| Sierra_Chart Engineering - Posts: 17190 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-10-05 16:17:51] |
| Sierra_Chart Engineering - Posts: 17190 |
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We did look into this but unable to identify any problems. Are you still having an issue? Please update to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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