Support Board
Date/Time: Wed, 27 Nov 2024 12:36:37 +0000
DOM on second instance has no data
View Count: 307
| [2023-08-16 12:10:53] |
| bitzbytz786 - Posts: 11 |
|
Hi, I copied SC installation of one computer to another, I started SC on second computer. How ever I am not able to see DOM data (all the bid ask and pull back column) in second installation. I have a package service of Allowed Systems: 2 out of a total of 3 system(s) are currently being used. Can you please help if I have the right service package https://www.sierrachart.com/image.php?Image=1692187937479.png Thanks, Srinath Date Time Of Last Edit: 2023-08-16 12:12:45
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| [2023-08-16 13:27:37] |
| John - SC Support - Posts: 36309 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-16 14:22:55] |
| bitzbytz786 - Posts: 11 |
|
Hi John, Here is the log following the instructions posted. I have 3 connections and 2 connections active. How do I get Market depth for 2 connections I see below 3 errors Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-08-16 14:20:33.535 Requesting market depth updates for: ESU23-CME if supported. NumLevels=100 | 2023-08-16 14:17:45.264 Separate subscription for market depth updates not supported. ESU23-CME | 2023-08-16 14:17:45.265 Software version: 2537 64-bit | 2023-08-16 14:16:49.359 Primary Thread ID: 24508 | 2023-08-16 14:16:49.359 Usage end date: 2023-08-25 | 2023-08-16 14:16:49.359 Enabled for: Advanced Features 2. | 2023-08-16 14:16:49.359 Enabled for: Sierra Chart Historical Data Service. | 2023-08-16 14:16:49.359 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-08-16 14:16:49.359 Enabled for: Delayed Denali Exchange Data Feed. | 2023-08-16 14:16:49.359 Enabled for exchange2: CME (Trading Account Required) | 2023-08-16 14:16:49.359 Enabled for exchange2: CBOT (Trading Account Required) | 2023-08-16 14:16:49.359 Enabled for exchange2: COMEX (Trading Account Required) | 2023-08-16 14:16:49.359 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-08-16 14:16:49.359 Enabled for exchange2: fairx_exchange.data | 2023-08-16 14:16:49.359 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-08-16 14:16:49.359 Current selected Data/Trading service: SC Data - All Services | 2023-08-16 14:16:49.359 Custom symbol settings values: enabled | 2023-08-16 14:16:49.359 Chart Update Interval: 500 | 2023-08-16 14:16:49.359 Intraday Data Storage Time Unit: 1 | 2023-08-16 14:16:49.359 Time Zone: +00:00:00 (UTC+00) | 2023-08-16 14:16:49.359 2023-08-16 14:16:49 Local computer time in UTC | 2023-08-16 14:16:49.359 2023-08-16 14:16:49 Local computer time in SC Time Zone | 2023-08-16 14:16:49.359 2023-08-16 14:15:38 Server time in UTC | 2023-08-16 14:16:49.359 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-08-16 14:16:49.359 Program path: \\.psf\Home\Desktop\Sandbox\2537\SierraChart2537\ | 2023-08-16 14:16:49.359 Data Files path: \\.psf\Home\Desktop\Sandbox\2537\SierraChart2537\Data\ | 2023-08-16 14:16:49.359 OS Version Number: 10.0 | 2023-08-16 14:16:49.360 Locale Setting: C | 2023-08-16 14:16:49.362 DLLs: UserContributedStudies_64.dll, TWFX_FREE_ZZS_64.dll, TWFX_FREE_SWS_64.dll, TWFX_FREE_64.dll, sst_FreeBundle_64.dll | 2023-08-16 14:16:49.363 Allowed protected custom studies: SST_FreeBundle, TWFX_Free | 2023-08-16 14:16:49.363 Crash reporter started: true | 2023-08-16 14:16:49.363 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 | 2023-08-16 14:16:52.359 DTC Client socket (1) | Creating socket. | 2023-08-16 14:16:52.441 DTC Client socket (1) | New receive buffer size: 0 | 2023-08-16 14:16:52.441 DTC Client socket (1) | Connecting to IP: 142.215.18.147. | 2023-08-16 14:16:52.441 Denali Data Feed | Network connection to server complete. | 2023-08-16 14:16:52.737 Denali Data Feed | Starting socket receive thread. | 2023-08-16 14:16:52.738 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-16 14:16:52.739 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-16 14:16:52.998 Denali Data Feed | Sending logon request message. | 2023-08-16 14:16:52.998 Denali Data Feed | Received logon response. | 2023-08-16 14:16:53.943 Denali Data Feed | Server Name: RealTime Server. | 2023-08-16 14:16:53.943 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-16 14:16:53.943 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-08-16 14:16:53.943 Denali Data Feed | Failed connections: 3 | 2023-08-16 14:16:53.943 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-16 14:16:53.943 DTC Client socket (1) | CloseSocket call. | 2023-08-16 14:16:53.945 Denali Data Feed | Disconnected from the server. | 2023-08-16 14:16:53.946 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-08-16 14:16:53.946 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-08-16 14:16:53.946 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-08-16 14:16:54.179 DTC Client socket (1) | Closed. | 2023-08-16 14:16:54.180 Saved Chartbook: ExampleChartbook.cht. Time: 0.0042 seconds. | 2023-08-16 14:17:07.122 Unsubscribed from market depth data for ESU23-CME | 2023-08-16 14:17:10.215 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 | 2023-08-16 14:17:23.948 DTC Client socket (1) | Creating socket. | 2023-08-16 14:17:23.962 DTC Client socket (1) | New receive buffer size: 0 | 2023-08-16 14:17:23.963 DTC Client socket (1) | Connecting to IP: 142.215.18.147. | 2023-08-16 14:17:23.963 Denali Data Feed | Network connection to server complete. | 2023-08-16 14:17:24.210 Denali Data Feed | Starting socket receive thread. | 2023-08-16 14:17:24.210 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-16 14:17:24.211 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-16 14:17:24.476 Denali Data Feed | Sending logon request message. | 2023-08-16 14:17:24.476 Denali Data Feed | Received logon response. | 2023-08-16 14:17:25.392 Denali Data Feed | Server Name: RealTime Server. | 2023-08-16 14:17:25.392 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-16 14:17:25.392 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-08-16 14:17:25.392 Denali Data Feed | Failed connections: 4 | 2023-08-16 14:17:25.392 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-16 14:17:25.392 DTC Client socket (1) | CloseSocket call. | 2023-08-16 14:17:25.393 Denali Data Feed | Disconnected from the server. | 2023-08-16 14:17:25.393 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-08-16 14:17:25.393 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-08-16 14:17:25.393 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-08-16 14:17:25.629 DTC Client socket (1) | Closed. | 2023-08-16 14:17:25.630 File compression not supported on file system. \\.psf\Home\Desktop\Sandbox\2537\SierraChart2537\Data\ESU23-CME.scid. Windows error code 1: Incorrect function. | 2023-08-16 14:17:26.389 ESU23-CME 1 Min #1 | Reloading chart. | 2023-08-16 14:17:26.392 File compression not supported on file system. \\.psf\Home\Desktop\Sandbox\2537\SierraChart2537\Data\ESU23-CME.scid. Windows error code 1: Incorrect function. | 2023-08-16 14:17:26.396 Requesting market depth updates for: ESU23-CME if supported. NumLevels=100 | 2023-08-16 14:17:45.264 Separate subscription for market depth updates not supported. ESU23-CME | 2023-08-16 14:17:45.265 Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-08-16 14:17:55.388 DTC Client socket (1) | Creating socket. | 2023-08-16 14:17:55.460 DTC Client socket (1) | New receive buffer size: 0 | 2023-08-16 14:17:55.461 DTC Client socket (1) | Connecting to IP: 142.215.18.148. | 2023-08-16 14:17:55.461 Denali Data Feed | Network connection to server complete. | 2023-08-16 14:17:55.702 Denali Data Feed | Starting socket receive thread. | 2023-08-16 14:17:55.702 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-16 14:17:55.702 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-16 14:17:55.983 Denali Data Feed | Sending logon request message. | 2023-08-16 14:17:55.983 Denali Data Feed | Received logon response. | 2023-08-16 14:17:56.904 Denali Data Feed | Server Name: RealTime Server. | 2023-08-16 14:17:56.904 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-16 14:17:56.904 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-08-16 14:17:56.904 Denali Data Feed | Failed connections: 5 | 2023-08-16 14:17:56.904 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-16 14:17:56.904 DTC Client socket (1) | CloseSocket call. | 2023-08-16 14:17:56.906 Denali Data Feed | Disconnected from the server. | 2023-08-16 14:17:56.906 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-08-16 14:17:56.906 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-08-16 14:17:56.907 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-08-16 14:17:57.135 DTC Client socket (1) | Closed. | 2023-08-16 14:17:57.135 Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-08-16 14:18:26.927 DTC Client socket (1) | Creating socket. | 2023-08-16 14:18:26.935 DTC Client socket (1) | New receive buffer size: 0 | 2023-08-16 14:18:26.935 DTC Client socket (1) | Connecting to IP: 142.215.18.148. | 2023-08-16 14:18:26.935 Denali Data Feed | Network connection to server complete. | 2023-08-16 14:18:27.173 Denali Data Feed | Starting socket receive thread. | 2023-08-16 14:18:27.173 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-16 14:18:27.173 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-16 14:18:27.440 Denali Data Feed | Sending logon request message. | 2023-08-16 14:18:27.440 Denali Data Feed | Received logon response. | 2023-08-16 14:18:28.352 Denali Data Feed | Server Name: RealTime Server. | 2023-08-16 14:18:28.352 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-16 14:18:28.352 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-08-16 14:18:28.352 Denali Data Feed | Failed connections: 6 | 2023-08-16 14:18:28.352 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-16 14:18:28.352 DTC Client socket (1) | CloseSocket call. | 2023-08-16 14:18:28.353 Denali Data Feed | Disconnected from the server. | 2023-08-16 14:18:28.353 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-08-16 14:18:28.353 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-08-16 14:18:28.353 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-08-16 14:18:28.584 DTC Client socket (1) | Closed. | 2023-08-16 14:18:28.585 File >> Disconnect selected. | 2023-08-16 14:18:49.482 DTC Client socket (0) | CloseSocket call. | 2023-08-16 14:18:49.492 Denali Data Feed | Disconnected from the server. | 2023-08-16 14:18:49.492 SC Data - All Services | Disconnected. | 2023-08-16 14:18:49.498 SC Data - All Services | Connected to server complete. | 2023-08-16 14:18:54.206 Triggering next historical data download in queue. | 2023-08-16 14:18:54.207 No download requests in the queue to start downloads for. | 2023-08-16 14:18:54.208 Mapping ESU23-CME to ESU23. Service code: cme | 2023-08-16 14:18:54.666 Using symbol data fast lookup vector | 2023-08-16 14:18:54.666 Denali Data Feed | Starting real-time market data updates for: ESU23-CME (ESU23). ID: 1 Service code: cme | 2023-08-16 14:18:54.667 Denali Data Feed | Connecting to the server ds23.sierracharts.com. Port 443 | 2023-08-16 14:18:54.668 Denali Data Feed | Requesting security definition data for: ESU23-CME (ESU23). ID: 1 | 2023-08-16 14:18:54.668 Added historical Intraday data request for ESU23-CME to the queue. | 2023-08-16 14:18:54.669 Intraday data recording state for symbol ESU23-CME is set to download 'Pending'. | 2023-08-16 14:18:54.669 Triggering next historical data download in queue. | 2023-08-16 14:18:54.669 DTC Client socket (1) | Creating socket. | 2023-08-16 14:18:54.727 DTC Client socket (1) | New receive buffer size: 0 | 2023-08-16 14:18:54.727 DTC Client socket (1) | Connecting to IP: 142.215.17.190. | 2023-08-16 14:18:54.728 Delaying start of download for ESU23-CME. | 2023-08-16 14:18:54.775 Denali Data Feed | Network connection to server complete. | 2023-08-16 14:18:54.973 Denali Data Feed | Starting socket receive thread. | 2023-08-16 14:18:54.973 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-16 14:18:54.973 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-16 14:18:55.235 Denali Data Feed | Sending logon request message. | 2023-08-16 14:18:55.235 Denali Data Feed | Received logon response. | 2023-08-16 14:18:56.172 Denali Data Feed | Server Name: RealTime Server. | 2023-08-16 14:18:56.172 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-16 14:18:56.172 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-08-16 14:18:56.172 Denali Data Feed | Failed connections: 7 | 2023-08-16 14:18:56.172 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-16 14:18:56.172 DTC Client socket (1) | CloseSocket call. | 2023-08-16 14:18:56.173 Denali Data Feed | Disconnected from the server. | 2023-08-16 14:18:56.173 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-08-16 14:18:56.173 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-08-16 14:18:56.173 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-08-16 14:18:56.411 DTC Client socket (1) | Closed. | 2023-08-16 14:18:56.412 Requesting market depth updates for: ESU23-CME if supported. NumLevels=100 | 2023-08-16 14:18:59.217 Separate subscription for market depth updates not supported. ESU23-CME | 2023-08-16 14:18:59.217 HD Request # 2 | Downloading Intraday chart data for ESU23-CME to the file ESU23-CME.scid. Service: cme | 2023-08-16 14:19:25.402 File compression not supported on file system. \\.psf\Home\Desktop\Sandbox\2537\SierraChart2537\Data\ESU23-CME.scid. Windows error code 1: Incorrect function. | 2023-08-16 14:19:25.408 HD Request # 2 | Download start date-time: 2023-08-16 14:16:41.000000. File last date-time: 2023-08-16 14:16:41.499000 | 2023-08-16 14:19:25.413 HD Request # 2 | Using server: ds28.sierracharts.com port 10150 | 2023-08-16 14:19:25.414 Socket (1) | Creating socket. | 2023-08-16 14:19:25.419 Socket (1) | New receive buffer size: 0 | 2023-08-16 14:19:25.421 Socket (1) | Connecting to IP: 142.215.18.147. | 2023-08-16 14:19:25.421 HD Request # 2 | Setting DTC encoding to Binary VLS | 2023-08-16 14:19:25.918 HD Request # 2 | Sending historical data logon request message. | 2023-08-16 14:19:25.918 Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 10048 | 2023-08-16 14:19:26.194 DTC Client socket (2) | Creating socket. | 2023-08-16 14:19:26.218 DTC Client socket (2) | New receive buffer size: 0 | 2023-08-16 14:19:26.218 DTC Client socket (2) | Connecting to IP: 142.215.17.188. | 2023-08-16 14:19:26.218 Denali Data Feed | Network connection to server complete. | 2023-08-16 14:19:26.467 Denali Data Feed | Starting socket receive thread. | 2023-08-16 14:19:26.467 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-16 14:19:26.469 HD Request # 2 | Requesting Intraday data. Start date-time: 2023-08-16 14:16:41. Record interval: 1. Symbol: ESU23 | 2023-08-16 14:19:26.695 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-16 14:19:26.769 Denali Data Feed | Sending logon request message. | 2023-08-16 14:19:26.769 HD Request # 2 | Decompressing data. | 2023-08-16 14:19:26.939 HD Request # 2 | Receiving Intraday data for ESU23-CME starting at 2023-08-16 14:16:41.499000 | 2023-08-16 14:19:27.182 Socket (1) | CloseSocket call. | 2023-08-16 14:19:27.188 Socket (1) | Shutdown started. Waiting for graceful close. | 2023-08-16 14:19:27.189 Historical data download thread signaled to stop. | 2023-08-16 14:19:27.189 HD Request # 2 | Timestamp of first Intraday data file record written: 2023-08-16 14:16:41.499000. | 2023-08-16 14:19:27.196 HD Request # 2 | Received 155 Intraday data records from 2023-08-16 14:16:41.499000 to 2023-08-16 14:19:24.599000 (2.7 minutes. Delay: 2.6 seconds) and wrote 155 records for ESU23-CME | 2023-08-16 14:19:27.197 File compression not supported on file system. \\.psf\Home\Desktop\Sandbox\2537\SierraChart2537\Data\ESU23-CME.scid. Windows error code 1: Incorrect function. | 2023-08-16 14:19:27.204 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2023-08-16 14:19:24.599000 | 2023-08-16 14:19:27.208 HD Request # 2 | Completion time: 2s. | 2023-08-16 14:19:27.208 HD Request # 2 | Intraday data download complete for ESU23-CME. Unique request ID: 2 | 2023-08-16 14:19:27.208 Removing historical data download ID 2. | 2023-08-16 14:19:27.208 Real-time Intraday chart data file updates started for ESU23-CME | 2023-08-16 14:19:27.208 File compression not supported on file system. \\.psf\Home\Desktop\Sandbox\2537\SierraChart2537\Data\ESU23-CME.scid. Windows error code 1: Incorrect function. | 2023-08-16 14:19:27.210 Opened cached Intraday file: \\.psf\Home\Desktop\Sandbox\2537\SierraChart2537\Data\ESU23-CME.scid. Thread ID: 24508 | 2023-08-16 14:19:27.211 Intraday chart data file opened for ESU23-CME | 2023-08-16 14:19:27.211 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-08-16 14:19:27.212 Triggering next historical data download in queue. | 2023-08-16 14:19:27.212 Historical data for ESU23-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-08-16 14:19:27.212 No download requests in the queue to start downloads for. | 2023-08-16 14:19:27.212 Socket (1) | Socket gracefully closed by remote side. | 2023-08-16 14:19:27.430 Socket (1) | Closed. | 2023-08-16 14:19:27.430 Denali Data Feed | Received logon response. | 2023-08-16 14:19:27.716 Denali Data Feed | Server Name: RealTime Server. | 2023-08-16 14:19:27.716 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-16 14:19:27.716 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-08-16 14:19:27.716 Denali Data Feed | Failed connections: 8 | 2023-08-16 14:19:27.716 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-16 14:19:27.716 DTC Client socket (2) | CloseSocket call. | 2023-08-16 14:19:27.726 Denali Data Feed | Disconnected from the server. | 2023-08-16 14:19:27.726 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-08-16 14:19:27.726 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-08-16 14:19:27.727 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-08-16 14:19:27.954 DTC Client socket (2) | Closed. | 2023-08-16 14:19:27.955 Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 443 | 2023-08-16 14:19:57.721 DTC Client socket (1) | Creating socket. | 2023-08-16 14:19:57.781 DTC Client socket (1) | New receive buffer size: 0 | 2023-08-16 14:19:57.781 DTC Client socket (1) | Connecting to IP: 162.251.232.244. | 2023-08-16 14:19:57.781 Denali Data Feed | Network connection to server complete. | 2023-08-16 14:19:58.059 Denali Data Feed | Starting socket receive thread. | 2023-08-16 14:19:58.059 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-16 14:19:58.060 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-16 14:19:58.357 Denali Data Feed | Sending logon request message. | 2023-08-16 14:19:58.357 Denali Data Feed | Received logon response. | 2023-08-16 14:19:58.640 Denali Data Feed | Server Name: RealTime Server. | 2023-08-16 14:19:58.641 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-16 14:19:58.641 Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-08-16 14:19:58.641 Denali Data Feed | Failed connections: 9 | 2023-08-16 14:19:58.641 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-16 14:19:58.641 DTC Client socket (1) | CloseSocket call. | 2023-08-16 14:19:58.643 Denali Data Feed | Disconnected from the server. | 2023-08-16 14:19:58.643 Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-08-16 14:19:58.643 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-08-16 14:19:58.643 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-08-16 14:19:58.917 DTC Client socket (1) | Closed. | 2023-08-16 14:19:58.917 Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 10048 | 2023-08-16 14:20:00.655 DTC Client socket (1) | Creating socket. | 2023-08-16 14:20:00.663 DTC Client socket (1) | New receive buffer size: 0 | 2023-08-16 14:20:00.663 DTC Client socket (1) | Connecting to IP: 142.215.17.187. | 2023-08-16 14:20:00.663 Denali Data Feed | Network connection to server complete. | 2023-08-16 14:20:00.903 Denali Data Feed | Starting socket receive thread. | 2023-08-16 14:20:00.903 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-16 14:20:00.903 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-16 14:20:01.170 Denali Data Feed | Sending logon request message. | 2023-08-16 14:20:01.170 Denali Data Feed | Received logon response. | 2023-08-16 14:20:02.110 Denali Data Feed | Server Name: RealTime Server. | 2023-08-16 14:20:02.110 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-16 14:20:02.110 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-08-16 14:20:02.110 Denali Data Feed | Failed connections: 10 | 2023-08-16 14:20:02.110 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-16 14:20:02.110 DTC Client socket (1) | CloseSocket call. | 2023-08-16 14:20:02.112 Denali Data Feed | Disconnected from the server. | 2023-08-16 14:20:02.112 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-08-16 14:20:02.112 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-08-16 14:20:02.112 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-08-16 14:20:02.346 DTC Client socket (1) | Closed. | 2023-08-16 14:20:02.347 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2023-08-16 14:20:08.575 The message log has been sent to support. | 2023-08-16 14:20:08.575 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 0 | 2023-08-16 14:20:08.577 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2023-08-16 14:20:08.577 The Message Log was sent. Result: Message Log received. | 2023-08-16 14:20:23.594 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2023-08-16 14:20:23.832 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-08-16 14:20:23.832 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-08-16 14:20:24.004 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-08-16 14:20:24.005 Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 443 | 2023-08-16 14:20:32.121 DTC Client socket (1) | Creating socket. | 2023-08-16 14:20:32.129 DTC Client socket (1) | New receive buffer size: 0 | 2023-08-16 14:20:32.129 DTC Client socket (1) | Connecting to IP: 142.215.17.189. | 2023-08-16 14:20:32.129 Denali Data Feed | Network connection to server complete. | 2023-08-16 14:20:32.363 Denali Data Feed | Starting socket receive thread. | 2023-08-16 14:20:32.363 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-08-16 14:20:32.364 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-08-16 14:20:32.597 Denali Data Feed | Sending logon request message. | 2023-08-16 14:20:32.597 Denali Data Feed | Received logon response. | 2023-08-16 14:20:33.535 Denali Data Feed | Server Name: RealTime Server. | 2023-08-16 14:20:33.535 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-08-16 14:20:33.535 Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-08-16 14:20:33.535 Denali Data Feed | Failed connections: 11 | 2023-08-16 14:20:33.535 Denali Data Feed | Waiting for socket receive thread to end | 2023-08-16 14:20:33.535 DTC Client socket (1) | CloseSocket call. | 2023-08-16 14:20:33.538 Denali Data Feed | Disconnected from the server. | 2023-08-16 14:20:33.538 Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-08-16 14:20:33.538 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-08-16 14:20:33.538 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-08-16 14:20:33.766 DTC Client socket (1) | Closed. | 2023-08-16 14:20:33.766 |
| [2023-08-16 17:23:52] |
| John - SC Support - Posts: 36309 |
|
The important line is the following: Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2
You are allowed to have the Sierra Chart software running on 3 computers at the same time, but the exchanges work differently. They only allow the data to 2 different systems at the same time, and in order to do this you have to pay the exchange fees twice. Refer to the information at the following link: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-16 21:26:24] |
| bitzbytz786 - Posts: 11 |
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Thank you, added second Denali Feed and it works now. We can close the ticket
|
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