Support Board
Date/Time: Wed, 27 Nov 2024 15:57:28 +0000
No Intra Day Data
View Count: 267
| [2023-08-13 16:46:54] |
| User49270 - Posts: 48 |
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I have historical daily data on my charts but my historical intra day charts are blank
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| [2023-08-13 21:09:28] |
| Sierra_Chart Engineering - Posts: 17195 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-13 23:35:19] |
| User49270 - Posts: 48 |
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Software version: 2479 64-bit | 2023-08-13 19:28:40.937 Primary Thread ID: 20572 | 2023-08-13 19:28:40.937 Usage end date: 2023-09-11 | 2023-08-13 19:28:40.937 Enabled for: Advanced Features 2. | 2023-08-13 19:28:40.937 Enabled for: Sierra Chart Historical Data Service. | 2023-08-13 19:28:40.937 Enabled for: Delayed Denali Exchange Data Feed. | 2023-08-13 19:28:40.937 Enabled for exchange2: fairx_exchange.data | 2023-08-13 19:28:40.937 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-08-13 19:28:40.937 Current selected Data/Trading service: SC Data - All Services | 2023-08-13 19:28:40.937 Custom symbol settings values: enabled | 2023-08-13 19:28:40.937 Chart Update Interval: 500 | 2023-08-13 19:28:40.937 Intraday Data Storage Time Unit: 0 | 2023-08-13 19:28:40.937 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-08-13 19:28:40.937 2023-08-13 23:28:40 Local computer time in UTC | 2023-08-13 19:28:40.937 2023-08-13 19:28:40 Local computer time in SC Time Zone | 2023-08-13 19:28:40.937 2023-08-13 16:33:59 Server time in UTC | 2023-08-13 19:28:40.937 Local computer UTC time and Server UTC time difference: 30614 seconds. | 2023-08-13 19:28:40.937 Notice: Your computer's clock is off by 30614 seconds. For help with this, press the 'Send for Analysis' button. | 2023-08-13 19:28:40.937 Program path: C:\SierraChart10\ | 2023-08-13 19:28:40.937 Data Files path: C:\SierraChart10\Data\ | 2023-08-13 19:28:40.937 OS Version Number: 10.0 | 2023-08-13 19:28:40.937 Locale Setting: C | 2023-08-13 19:28:40.937 DLLs: JP_Collection.dll, JP_Collection_64.dll, TheRationalTrader.dll, TheRationalTrader_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-08-13 19:28:40.942 Allowed protected custom studies: JP_Collection, TheRationalTrader | 2023-08-13 19:28:40.942 Crash reporter started: true | 2023-08-13 19:28:40.942 AMR[M] 1 Day #3 | Reloading chart. | 2023-08-13 19:29:56.213 LOW[M] Daily #1 | Reloading chart. | 2023-08-13 19:30:18.865 + Loading additional symbol data. | 2023-08-13 19:30:18.982 LOW[M] Daily #1 | >= 1 Day from current Date to last Date in file. Downloading historical Daily data | 2023-08-13 19:30:19.913 LOW[M] 1 Day #3 | Reloading chart. | 2023-08-13 19:30:19.971 Added historical Daily data request for LOW to the queue. | 2023-08-13 19:30:19.978 Triggering next historical data download in queue. | 2023-08-13 19:30:19.978 HD Request # 703 | Downloading Historical Daily chart data for LOW. Starting date: 2023-08-09. Service: us_equities_utp_cta_exchange.data | 2023-08-13 19:30:20.009 HD Request # 703 | Requesting historical Daily data for LOW starting at 2023-08-08. SC External HD service. | 2023-08-13 19:30:20.728 HD Request # 703 | Receiving historical Daily data for LOW starting at 2023-08-09. | 2023-08-13 19:30:21.023 HD Request # 703 | Writing historical Daily data to the file LOW.dly. | 2023-08-13 19:30:21.024 HD Request # 703 | Bytes received: 199 | 2023-08-13 19:30:21.095 HD Request # 703 | Received 4 Daily data records from 2023-08-09 00:00:00 to 2023-08-11 00:00:00 (3.0 days) and wrote 3 records for LOW | 2023-08-13 19:30:21.095 HD Request # 703 | Completion time: 1s. | 2023-08-13 19:30:21.095 HD Request # 703 | Daily data download complete for LOW. Unique request ID: 703 | 2023-08-13 19:30:21.095 Removing historical data download ID 703. | 2023-08-13 19:30:21.095 Triggering next historical data download in queue. | 2023-08-13 19:30:21.095 No download requests in the queue to start downloads for. | 2023-08-13 19:30:21.095 LOW[M] Daily #1 | Reloading chart. | 2023-08-13 19:30:21.374 + Loading additional symbol data. | 2023-08-13 19:30:21.505 RYI[M] Daily #1 | Reloading chart. | 2023-08-13 19:30:34.502 + Loading additional symbol data. | 2023-08-13 19:30:34.538 RYI[M] Daily #1 | >= 1 Day from current Date to last Date in file. Downloading historical Daily data | 2023-08-13 19:30:34.786 RYI[M] 1 Day #3 | Reloading chart. | 2023-08-13 19:30:34.973 Added historical Daily data request for RYI to the queue. | 2023-08-13 19:30:35.004 Triggering next historical data download in queue. | 2023-08-13 19:30:35.004 HD Request # 704 | Downloading Historical Daily chart data for RYI. Starting date: 2023-08-09. Service: us_equities_utp_cta_exchange.data | 2023-08-13 19:30:35.031 HD Request # 704 | Requesting historical Daily data for RYI starting at 2023-08-08. SC External HD service. | 2023-08-13 19:30:35.737 HD Request # 704 | Receiving historical Daily data for RYI starting at 2023-08-09. | 2023-08-13 19:30:35.881 HD Request # 704 | Writing historical Daily data to the file RYI.dly. | 2023-08-13 19:30:35.881 HD Request # 704 | Bytes received: 186 | 2023-08-13 19:30:35.898 HD Request # 704 | Received 4 Daily data records from 2023-08-09 00:00:00 to 2023-08-11 00:00:00 (3.0 days) and wrote 3 records for RYI | 2023-08-13 19:30:35.898 HD Request # 704 | Completion time: 0s. | 2023-08-13 19:30:35.898 HD Request # 704 | Daily data download complete for RYI. Unique request ID: 704 | 2023-08-13 19:30:35.898 Removing historical data download ID 704. | 2023-08-13 19:30:35.898 Triggering next historical data download in queue. | 2023-08-13 19:30:35.898 No download requests in the queue to start downloads for. | 2023-08-13 19:30:35.898 RYI[M] Daily #1 | Reloading chart. | 2023-08-13 19:30:36.000 + Loading additional symbol data. | 2023-08-13 19:30:36.036 ABC[M] Daily #1 | Reloading chart. | 2023-08-13 19:30:45.601 + Loading additional symbol data. | 2023-08-13 19:30:45.708 ABC[M] Daily #1 | >= 1 Day from current Date to last Date in file. Downloading historical Daily data | 2023-08-13 19:30:46.347 ABC[M] 1 Day #3 | Reloading chart. | 2023-08-13 19:30:46.424 Added historical Daily data request for ABC to the queue. | 2023-08-13 19:30:46.432 Triggering next historical data download in queue. | 2023-08-13 19:30:46.432 HD Request # 705 | Downloading Historical Daily chart data for ABC. Starting date: 2023-08-09. Service: us_equities_utp_cta_exchange.data | 2023-08-13 19:30:46.469 HD Request # 705 | Requesting historical Daily data for ABC starting at 2023-08-08. SC External HD service. | 2023-08-13 19:30:47.190 HD Request # 705 | Receiving historical Daily data for ABC starting at 2023-08-09. | 2023-08-13 19:30:47.369 HD Request # 705 | Writing historical Daily data to the file ABC.dly. | 2023-08-13 19:30:47.369 HD Request # 705 | Bytes received: 202 | 2023-08-13 19:30:47.422 HD Request # 705 | Received 4 Daily data records from 2023-08-09 00:00:00 to 2023-08-11 00:00:00 (3.0 days) and wrote 3 records for ABC | 2023-08-13 19:30:47.423 HD Request # 705 | Completion time: 1s. | 2023-08-13 19:30:47.423 HD Request # 705 | Daily data download complete for ABC. Unique request ID: 705 | 2023-08-13 19:30:47.423 Removing historical data download ID 705. | 2023-08-13 19:30:47.423 Triggering next historical data download in queue. | 2023-08-13 19:30:47.423 No download requests in the queue to start downloads for. | 2023-08-13 19:30:47.423 ABC[M] Daily #1 | Reloading chart. | 2023-08-13 19:30:47.607 + Loading additional symbol data. | 2023-08-13 19:30:47.711 Added historical Intraday data request for ABC to the queue. | 2023-08-13 19:31:42.053 Intraday data recording state for symbol ABC is set to download 'Pending'. | 2023-08-13 19:31:42.053 Triggering next historical data download in queue. | 2023-08-13 19:31:42.053 HD Request # 706 | Downloading Intraday chart data for ABC to the file ABC.scid. Service: us_equities_utp_cta_exchange.data | 2023-08-13 19:31:42.053 Reloading all charts with filename: ABC.scid | 2023-08-13 19:31:42.069 HD Request # 706 | Download start date-time: 2018-02-20 18:31:42.000000. File last date-time: 00:00:00.000000 | 2023-08-13 19:31:42.069 HD Request # 706 | Using server: ds23.sierracharts.com port 10149 | 2023-08-13 19:31:42.069 Socket (2) | Creating socket. | 2023-08-13 19:31:42.069 Socket (2) | New receive buffer size: 5242880 | 2023-08-13 19:31:42.069 Socket (2) | Connecting to IP: 142.215.17.190. | 2023-08-13 19:31:42.069 HD Request # 706 | Setting DTC encoding to Binary VLS | 2023-08-13 19:31:42.214 HD Request # 706 | Sending historical data logon request message. | 2023-08-13 19:31:42.214 Socket (2) | CloseSocket call. | 2023-08-13 19:31:42.272 HD Request # 706 | Error downloading historical Intraday data for ABC. Historical data logon error: Data files folder not set for service code: us_equities_utp_cta_exchange.data | Username: Howard Wrigley | 2023-08-13 19:31:42.272 Historical data download thread signaled to stop. | 2023-08-13 19:31:42.272 HD Request # 706 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ABC | 2023-08-13 19:31:42.272 Socket (2) | Shutdown started. Waiting for graceful close. | 2023-08-13 19:31:42.272 HD Request # 706 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2023-08-13 19:31:42.273 HD Request # 706 | Completion time: 0s. | 2023-08-13 19:31:42.273 HD Request # 706 | Intraday data download complete for ABC. Unique request ID: 706 | 2023-08-13 19:31:42.273 Removing historical data download ID 706. | 2023-08-13 19:31:42.273 Real-time Intraday chart data file updates started for ABC | 2023-08-13 19:31:42.273 Intraday chart data file opened for ABC | 2023-08-13 19:31:42.273 HD Request # 706 | Enabling Intraday chart updating for symbol. | 2023-08-13 19:31:42.273 Triggering next historical data download in queue. | 2023-08-13 19:31:42.273 No download requests in the queue to start downloads for. | 2023-08-13 19:31:42.273 Socket (2) | Socket gracefully closed by remote side. | 2023-08-13 19:31:42.328 Socket (2) | Closed. | 2023-08-13 19:31:42.329 ABC[M] 1 Day #3 | Reloading chart. | 2023-08-13 19:31:42.500 ABC[M] 1 Day #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart10\Data\ABC.scid | 2023-08-13 19:31:42.507 |
| [2023-08-14 00:08:36] |
| Sierra_Chart Engineering - Posts: 17195 |
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We see what the problem is. Update Sierra Chart to the current version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-08-14 00:08:44
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