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Date/Time: Wed, 27 Nov 2024 14:35:32 +0000

How to Post a Message for Support

Uncheck "Safe Mode"

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[2023-08-11 15:40:22] #1 [Go To First Post]
User627756 - Posts: 8
Hello, I would like to uncheck the "Safe Mode" option during the login control. But when I do "exit" and relaunch using the shortcut on my system, I directly access Sierra Chart without triggering the login prompt and therefore without being able to access the possibility of unchecking "Safe Mode". How could I solve the problem?

[2023-08-11 17:42:26] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17194
There is always the login prompt: I directly access Sierra Chart without triggering the login prompt and therefore without being able to access the possibility of unchecking "Safe Mode". Maybe you are not seeing it. It should show up somewhere on your system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-11 17:52:35] #3 [Go To First Post]
User627756 - Posts: 8
Ok, now i unchecked "Safe Mode"; but i still have "No studies authorized" in "Third Party Studies Enabled For Account". I'm not sure I fully understand the documentation for installing a customized indicator in the form of a .dll file.

[2023-08-11 18:49:59] #4 [Go To First Post]
John - SC Support - Posts: 36314
What exactly is your question with regards to a custom indicator? Did you create one yourself? If so, did you use our remote compiler? Do you have a custom indicator from someone else? Did you put the .dll file in the Data folder under your main Sierra Chart installation? Do you need help with how to actually access the study? for this, refer to the following: How to Use an Advanced Custom Study or a Study Collection: How to Use an Advanced Custom Study Provided To You For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-11 21:33:05] #5 [Go To First Post]
User627756 - Posts: 8
It's a custom indicator from someone else. I don't understand how to put the .dll file in the data folder from documentation.

[2023-08-12 15:03:37] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 17194
Put the DLL file in the C:\SierraChart\Data folder on your system. Then start with step 5 here: How to Use an Advanced Custom Study or a Study Collection: How to Use an Advanced Custom Study Provided To You Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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