Support Board
Date/Time: Wed, 27 Nov 2024 14:41:19 +0000
Number bars displaying problem
View Count: 279
| [2023-08-07 16:21:58] |
| User627756 - Posts: 8 |
|
Hello, I try to show Number bars on charts, but instead, nothing happens. Just a black screen replace the candle sticks chart. Could you help me ? |
| [2023-08-07 17:09:45] |
| John - SC Support - Posts: 36315 |
|
You are on the "Integrated Standard" package (package 10). The Numbers Bars study is not available with this package. You need to be on one of the "Advanced" package options to use the Numbers Bars. Refer to the information at the following link: Description of Service Packages and Pricing: Integrated Packages To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-07 17:22:54] |
| User627756 - Posts: 8 |
|
The platform want to charge me another extra 46 usd to update the package. In fact didn't choose anything. I paid and it activates automatically a former package. I just paid few hours ago. I wanted the package 11. How can i do to upgrade the package 11 for an extra 11 dollars (46 - 35) ? |
| [2023-08-07 21:58:01] |
| John - SC Support - Posts: 36315 |
|
Your are currently on Package 11.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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