Support Board
Date/Time: Wed, 27 Nov 2024 16:40:26 +0000
update payment info
View Count: 417
| [2023-08-01 23:24:26] |
| aceoftrades12 - Posts: 23 |
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I'm currently setup to use Stripe autopay it seems, but the card in use was replaced so I need to update the info. I am unable to find how to do this on your site. I can see ways to make a payment or cancel autopay, but nothing to update the method used Further, I read that you don't prefer this method of payment. I'm happy to use Credit Card, ApplePay, Google Pay, PayPal, etc if there's no fee (USD) and it can auto-bill when needed (I don't want to require any manual intervention to make things happen). Lastly, I'd like to be sure I'm taking advantage of any/all discounts for longer term (quarterly?) commitments. I know I have that on the maim service, but not some of the smaller fees that are still charged monthly. Please advise on how I can address all of this to update and streamline auto-billing. Thanks!
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| [2023-08-02 00:20:32] |
| Sierra_Chart Engineering - Posts: 17195 |
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We canceled the Stripe automatic billing. This is the only way if you want to change the card information. You then need to set it up again. For automatic billing we only support Stripe for that. Another thing you can do is just add enough funds for your account, for an entire year and if you want a refund later we will issue you a refund -5 USD. And then you will want to purchase six months of Sierra Chart at a time. And if you want a refund later we can do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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