Support Board
Date/Time: Wed, 27 Nov 2024 16:41:41 +0000
Web Panel
View Count: 324
| [2023-08-01 18:22:56] |
| ondafringe - Posts: 286 |
|
I was checking out the Web Trading Panel today. I had an open position with a stop/target but there was no trade/order data in the panel. Does the panel need to be turned on for my account first? Also, the very first attempt to log in to Web panel *always* returns a "wrong password" message. Date Time Of Last Edit: 2023-08-01 18:39:55
|
| [2023-08-01 18:55:35] |
| John - SC Support - Posts: 36322 |
|
Make sure you selected the proper service in the "Service Selector" after you login. There are 3 options: - Trading Evaluator - Live - Trading Evaluator - Delayed data - Teton CME Order Routing If you were looking for a live trade, then you would need to use the "Teton CME Order Routing" service. Otherwise, if you did everything correctly, then there should not be an issue. -- With regards to the "Incorrect Password" are you referring to the fact that the message appears when you first go to that page, even though you have not logged in? Or, do you actually enter your password and get the error? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-01 20:06:38] |
| ondafringe - Posts: 286 |
|
I figured out what was happening. I was using an old, direct link to go to the panel. I just tried it again, going in from the links on this site, and I'm good to go. Thanks! |
| [2023-08-02 15:03:15] |
| ondafringe - Posts: 286 |
|
Hmmm... still having the "Incorrect Password" issue. I'm logged in, then go to Account Control Panel, scroll down and click on Web Trade Account and Order Entry, and immediately get "Incorrect Password" message, along with a message that says I need to login to access the panel. Maybe having to login again to access the panel is by design, as a security measure? If so, fine, just pointing it out in case it's not. |
| [2023-08-02 17:57:48] |
| John - SC Support - Posts: 36322 |
|
What you are seeing is normal. We'll check on why it gives the "Incorrect Password" message there, but you do need to login again to get to the web-based panel.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: