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Date/Time: Wed, 27 Nov 2024 16:49:25 +0000



Multiple Apex Accounts

View Count: 434

[2023-07-31 21:39:43]
ssangha84 - Posts: 122
Hello, I am trying to connect multiple Apex accounts. But when I added the accounts and I restarted Sierra Chart, it isn't connecting. Here is the message log:


HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2023-07-31 17:32:23.998
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 32768 | 2023-07-31 17:32:23.999
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:32:23.999
[19240] Chartbook Sharing Server | Restore Settings | Read from File 'C:\SierraChart\Data\ChartbookSharing\ChartbookSharingSettings.config' | 2023-07-31 17:32:24.123
[19240] Chartbook Sharing Server | Restore Settings | Start reading internal server states | 2023-07-31 17:32:24.124
[19240] Chartbook Sharing Server | Restore Settings | Finish reading internal server states. OK | 2023-07-31 17:32:24.124
Created the DTC Protocol server. | 2023-07-31 17:32:24.131
DTC Protocol Server listening on port 11099. | 2023-07-31 17:32:24.138
Reading Internal Order ID file. | 2023-07-31 17:32:24.138
Reading Trade Orders file. | 2023-07-31 17:32:24.326
Reading Trade Positions file. | 2023-07-31 17:32:24.327
Reading Trade Account Data files. | 2023-07-31 17:32:24.327
UDPListener (1696). Port 22904 | Listening on UDP port 22904. | 2023-07-31 17:32:24.342
Software version: 2492 64-bit | 2023-07-31 17:32:24.342
Primary Thread ID: 19240 | 2023-07-31 17:32:24.342
Usage end date: 2023-08-16 | 2023-07-31 17:32:24.342
Enabled for: Advanced Features 2. | 2023-07-31 17:32:24.342
Enabled for: Sierra Chart Historical Data Service. | 2023-07-31 17:32:24.342
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-07-31 17:32:24.342
Enabled for: Delayed Denali Exchange Data Feed. | 2023-07-31 17:32:24.342
Enabled for exchange2: fairx_exchange.data | 2023-07-31 17:32:24.342
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-07-31 17:32:24.342
Current selected Data/Trading service: Rithmic Direct - DTC | 2023-07-31 17:32:24.342
Custom symbol settings values: disabled | 2023-07-31 17:32:24.342
Chart Update Interval: 500 | 2023-07-31 17:32:24.342
Intraday Data Storage Time Unit: 0 | 2023-07-31 17:32:24.342
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-07-31 17:32:24.342
2023-07-31 21:32:24 Local computer time in UTC | 2023-07-31 17:32:24.342
2023-07-31 17:32:24 Local computer time in SC Time Zone | 2023-07-31 17:32:24.342
2023-07-31 21:32:22 Server time in UTC | 2023-07-31 17:32:24.342
Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-07-31 17:32:24.342
Program path: C:\SierraChart\ | 2023-07-31 17:32:24.342
Data Files path: C:\SierraChart\Data\ | 2023-07-31 17:32:24.342
OS Version Number: 10.0 | 2023-07-31 17:32:24.343
Locale Setting: C | 2023-07-31 17:32:24.343
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2023-07-31 17:32:24.344
Allowed protected custom studies: | 2023-07-31 17:32:24.344
Crash reporter started: true | 2023-07-31 17:32:24.344

Created the DTC Protocol historical data server. | 2023-07-31 17:32:24.344
HD Server Manager | Listening on port 11098. | 2023-07-31 17:32:24.351
Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. | 2023-07-31 17:32:24.352
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:32:24.423
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-07-31 17:32:24.612
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-07-31 17:32:24.612
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 65536 | 2023-07-31 17:32:24.774
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2023-07-31 17:32:24.857
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | CloseSocket call. | 2023-07-31 17:32:24.859
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:32:24.859
HTTPS connection ID:1 to www.rithmic.com:443 for request ID:1 (4) | Closed. | 2023-07-31 17:32:24.859
Received 5 login tokens. | 2023-07-31 17:32:24.971
Symbol settings MD5 received. Request ID: 1. | 2023-07-31 17:32:26.155
Symbol settings are up-to-date for rithmic_v2.trading. | 2023-07-31 17:32:26.155
Files to Open on Startup | Opening file: Oil Default.cht | 2023-07-31 17:32:29.229
CLU3.NYMEX [CS] 5 Min #1 | Reloading chart. | 2023-07-31 17:32:29.273
CLU3.NYMEX [CS] 1 Min #4 | Reloading chart. | 2023-07-31 17:32:29.304
CLU3.NYMEX [CS] 1 Min #5 | Reloading chart. | 2023-07-31 17:32:29.336
CLU3.NYMEX [CS] 1 Min #6 | Reloading chart. | 2023-07-31 17:32:29.840
CLU3.NYMEX [CS] 300 Volume #2 | Reloading chart. | 2023-07-31 17:32:30.085
CLU3.NYMEX [CS] 15 Min #7 | Reloading chart. | 2023-07-31 17:32:30.114
CLU3.NYMEX [CBV] Daily #8 | Reloading chart. | 2023-07-31 17:32:30.143
CLU3.NYMEX [CBV] Daily #8 | Performing continuous chart historical Daily data download for symbol CLU3.NYMEX starting at last date in file. | 2023-07-31 17:32:30.409
Starting DelayedDownloadMonitoringTimer | 2023-07-31 17:32:30.410
Starting HDTimeoutTimer | 2023-07-31 17:32:30.410
Added historical Daily data request for CLU3.NYMEX to the queue. | 2023-07-31 17:32:30.410
Triggering next historical data download in queue. | 2023-07-31 17:32:30.410
CLU3.NYMEX [CBV] Daily #8 | Waiting for historical downloads to complete with the IDs: 1, | 2023-07-31 17:32:31.684
CLU3.NYMEX [CS] 1 Min #3 | Reloading chart. | 2023-07-31 17:32:32.181
CLU3.NYMEX [CS] 1 Min #9 | Reloading chart. | 2023-07-31 17:32:33.010
CLU3.NYMEX [CS] 1 Min #10 | Reloading chart. | 2023-07-31 17:32:34.018
GCQ3.COMEX [CS] 1 Min #11 | Reloading chart. | 2023-07-31 17:32:34.053
Using symbol data fast lookup vector | 2023-07-31 17:32:34.078
HD Request # 1 | Downloading Historical Daily chart data for CLU3.NYMEX. Starting date: 2023-07-27. Service: rithmic.trading | 2023-07-31 17:32:34.151
CLU3.NYMEX [CS] 5 Min #1 | StartDateTimeForLoadingOrderFills: 2023-03-28 06:00:00 | 2023-07-31 17:32:34.281
CLU3.NYMEX [CS] 1 Min #5 | StartDateTimeForLoadingOrderFills: 2023-03-28 06:00:00 | 2023-07-31 17:32:34.551
CLU3.NYMEX [CS] 300 Volume #2 | StartDateTimeForLoadingOrderFills: 2023-03-24 00:00:57 | 2023-07-31 17:32:35.135
CLU3.NYMEX [CS] 1 Min #6 | StartDateTimeForLoadingOrderFills: 2023-03-24 00:00:00 | 2023-07-31 17:32:35.247
Chart #6 has tagged chart #3 for full recalculation. Chartbook: Oil Default.cht | 2023-07-31 17:32:35.377
CLU3.NYMEX [CS] 15 Min #7 | StartDateTimeForLoadingOrderFills: 2022-03-20 15:00:00 | 2023-07-31 17:32:35.824
CLU3.NYMEX [CS] 1 Min #9 | StartDateTimeForLoadingOrderFills: 2023-06-20 00:00:00 | 2023-07-31 17:32:36.060
HD Request # 1 | Requesting historical Daily data for CLU23 starting at 2023-07-26. SC External HD service. | 2023-07-31 17:32:36.126
CLU3.NYMEX [CS] 1 Min #5 | Reloading chart. | 2023-07-31 17:32:36.277
HD Request # 1 | Receiving historical Daily data for CLU3.NYMEX starting at 2023-07-27. | 2023-07-31 17:32:36.468
HD Request # 1 | Writing historical Daily data to the file CLU3.NYMEX.dly. | 2023-07-31 17:32:36.469
HD Request # 1 | Bytes received: 209 | 2023-07-31 17:32:36.506
HD Request # 1 | Received 4 Daily data records from 2023-07-27 00:00:00 to 2023-07-31 00:00:00 (5.0 days) and wrote 3 records for CLU3.NYMEX | 2023-07-31 17:32:36.506
HD Request # 1 | Completion time: 2s. | 2023-07-31 17:32:36.506
HD Request # 1 | Daily data download complete for CLU3.NYMEX. Unique request ID: 1 | 2023-07-31 17:32:36.506
Removing historical data download ID 1. | 2023-07-31 17:32:36.506

Triggering next historical data download in queue. | 2023-07-31 17:32:36.506
No download requests in the queue to start downloads for. | 2023-07-31 17:32:36.506
CLU3.NYMEX [CS] 1 Min #10 | StartDateTimeForLoadingOrderFills: 2023-06-20 00:00:00 | 2023-07-31 17:32:36.824
CLU3.NYMEX [CBV] Daily #8 | Download is complete for all contract months in chart. Proceeding with data load. | 2023-07-31 17:32:37.005
CLU3.NYMEX [CBV] Daily #8 | Reloading chart. | 2023-07-31 17:32:37.008
CLU3.NYMEX [CS] 1 Min #5 | StartDateTimeForLoadingOrderFills: 2023-03-28 06:00:00 | 2023-07-31 17:32:43.034
GCQ3.COMEX [CS] 1 Min #11 | StartDateTimeForLoadingOrderFills: 2023-03-24 00:00:00 | 2023-07-31 17:32:43.113

Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:32:43.514
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:32:43.531
DTC Client socket (3) | Creating socket. Using TLS 1.2. | 2023-07-31 17:32:43.532
DTC Client socket (3) | New receive buffer size: 5242880 | 2023-07-31 17:32:43.532
DTC Client socket (3) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:32:43.532
Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:32:43.621
Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:32:43.621
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:32:43.621
Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:32:43.621
CLU3.NYMEX [CBV] Daily #8 | Reloading chart. | 2023-07-31 17:32:43.755
Restarting the loading process. | 2023-07-31 17:32:50.182
Created process C:\SierraChart\SierraChartInstance_2\SierraChart_64.exe. Current folder: C:\SierraChart\SierraChartInstance_2 | 2023-07-31 17:32:57.950
CLU3.NYMEX [CS] 1 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: Oil Default.cht | 2023-07-31 17:32:57.977
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2023-07-31 17:33:03.591
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | New receive buffer size: 32768 | 2023-07-31 17:33:03.592
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:33:03.592
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | New receive buffer size: 65536 | 2023-07-31 17:33:04.038
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2023-07-31 17:33:04.125
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | CloseSocket call. | 2023-07-31 17:33:04.127
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:33:04.127
HTTPS connection ID:2 to www.rithmic.com:443 for request ID:2 (1) | Closed. | 2023-07-31 17:33:04.127
DTC Protocol server | Incoming connection from 127.0.0.1. | 2023-07-31 17:33:13.387
DTC client #1. 127.0.0.1 (1) | Creating socket. | 2023-07-31 17:33:13.410
DTC client #1. 127.0.0.1 (1) | New receive buffer size: 262144 | 2023-07-31 17:33:13.410
DTC client #1. 127.0.0.1 (1) | Allocated send buffers: 32 of 131072 bytes. | 2023-07-31 17:33:13.421
DTC client #1. 127.0.0.1 | Set DTC encoding to Binary VLS | 2023-07-31 17:33:51.995
DTC client #1. 127.0.0.1 | Requested heartbeat interval: 20 | 2023-07-31 17:33:54.271
DTC client #1. Sierra Chart. 127.0.0.1 | Received logon request. | 2023-07-31 17:33:54.271
DTC client #1. Sierra Chart. 127.0.0.1 | Sent successful Logon response message to client. Username: ssangha84. Result text: Connected to SC DTC Protocol server. Service=rithmic_v2.trading|SymbolSettings=rithmic_v2.trading | 2023-07-31 17:33:54.272
Service connection timed out. Will disconnect and retry. | 2023-07-31 17:33:54.625 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-07-31 17:33:54.625
Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:33:54.625
Service is not able to connect during connection lost processing. | 2023-07-31 17:33:54.838 *
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-31 17:33:57.892
DTC Client socket (3) | CloseSocket call. | 2023-07-31 17:33:57.892
Rithmic Direct - DTC | Disconnected. | 2023-07-31 17:33:57.892
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:33:57.892
DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:33:57.948
DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-07-31 17:33:58.021
DTC Client socket (3) | Closed. | 2023-07-31 17:33:58.021
DTC client #1. Sierra Chart. 127.0.0.1 | Received subscribe to market depth for symbol ESU3.CME | 2023-07-31 17:33:59.863
DTC client #1. Sierra Chart. 127.0.0.1 | Received subscribe to market depth for symbol F.US.CA6H23 | 2023-07-31 17:33:59.863

Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:34:02.187
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:34:02.212
DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-31 17:34:02.214
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-31 17:34:02.217
DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:34:02.217
Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:34:02.310
Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:34:02.310
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:34:02.310
Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:34:02.310
HD Server Manager | Incoming connection from IP: 127.0.0.1 | 2023-07-31 17:34:10.781
HD Server Manager | Started new historical data server. Count=1 | 2023-07-31 17:34:10.782
HD Server | Thread:19940 (3) | Creating socket. | 2023-07-31 17:34:10.814
HD Server | Thread:19940 (3) | New receive buffer size: 262144 | 2023-07-31 17:34:10.814
HD Server | Thread:19940 (3) | Allocated send buffers: 32 of 4096 bytes. | 2023-07-31 17:34:10.815
HD Server | Setting DTC encoding to Binary VLS | Thread:19940 | 2023-07-31 17:34:10.815
HD Server | Received login. Requesting authorization. | Username: ssangha84. | Thread:19940 | 2023-07-31 17:34:10.816
HD Server | Login has been authorized. | Username: ssangha84. | Thread:19940 | 2023-07-31 17:34:10.816
HD Server | HD Request #1 | Socket: 3 | Symbol: ESU3.CME | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2023-07-31 20:59:59 | ClientReqID: 1 | Username: ssangha84. | Thread:19940 | 2023-07-31 17:34:10.817
Starting DelayedDownloadMonitoringTimer | 2023-07-31 17:34:10.833
Starting HDTimeoutTimer | 2023-07-31 17:34:10.833
Added historical Intraday data request for ESU3.CME to the queue. | 2023-07-31 17:34:10.833
Triggering next historical data download in queue. | 2023-07-31 17:34:10.833
HD Request # 2 | Downloading Intraday chart data for ESU3.CME to the file ESU3.CME.scid. Service: rithmic.trading | 2023-07-31 17:34:10.834
HD Request # 2 | Download start date-time: 2023-07-31 16:59:59.000000. File last date-time: 2023-07-31 16:59:59.771002 | 2023-07-31 17:34:10.835
HD Request # 2 | Using server: rsc.rithmic.com port 50530. Use encryption. | 2023-07-31 17:34:10.835
Socket (4) | Creating socket. Using TLS 1.2. | 2023-07-31 17:34:10.835
Socket (4) | New receive buffer size: 5242880 | 2023-07-31 17:34:10.835
Socket (4) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:34:10.835
HD Request # 2 | Sending historical data logon request message. | 2023-07-31 17:34:10.908
HD Request # 2 | Requesting Intraday data. Start date-time: 2023-07-31 16:59:59. Record interval: 0. Symbol: ESU3.CME | 2023-07-31 17:34:11.140
HD Request # 2 | Receiving Intraday data for ESU3.CME starting at 2023-07-31 16:59:59.203000 | 2023-07-31 17:34:11.223
Socket (4) | CloseSocket call. | 2023-07-31 17:34:11.224
Socket (4) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:34:11.224
Historical data download thread signaled to stop. | 2023-07-31 17:34:11.238
HD Request # 2 | Received 5 Intraday data records from 2023-07-31 16:59:59.203000 to 2023-07-31 16:59:59.771000 (0.6 seconds. Delay: 34.2 minutes) and wrote 0 records for ESU3.CME | 2023-07-31 17:34:11.238
HD Request # 2 | Completion time: 1s. | 2023-07-31 17:34:11.238
HD Request # 2 | Intraday data download complete for ESU3.CME. Unique request ID: 2 | 2023-07-31 17:34:11.238
Removing historical data download ID 2. | 2023-07-31 17:34:11.239
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2023-07-31 17:34:11.239

Triggering next historical data download in queue. | 2023-07-31 17:34:11.239
Historical data for ESU3.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2023-07-31 17:34:11.239
No download requests in the queue to start downloads for. | 2023-07-31 17:34:11.239
Socket (4) | Socket gracefully closed by remote side. | 2023-07-31 17:34:11.301
Socket (4) | Closed. | 2023-07-31 17:34:11.301
HD Server | HD Request | Socket: 3 | Symbol: ESU3.CME | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 5 | ClientReqID: 1 | Username: ssangha84. | Thread:19940 | 2023-07-31 17:34:11.821
HD Server | Thread:19940 (3) | Socket gracefully closed by remote side. | 2023-07-31 17:34:11.822
HD Server | Thread:19940 (3) | CloseSocket call. | 2023-07-31 17:34:11.822
HD Server | Thread:19940 (0) | CloseSocket call. | 2023-07-31 17:34:11.823
HD Server | Thread:19940 (0) | CloseSocket call. | 2023-07-31 17:34:11.823
HD Server | Thread:19940 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:34:11.825
HD Server | Thread:19940 (3) | Closed. | 2023-07-31 17:34:11.825
HD Server | Server thread ending. Closing socket. | Username: ssangha84. | Thread:19940 | 2023-07-31 17:34:12.033
HD Server Manager | Current server count=0 | 2023-07-31 17:34:12.033
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Creating socket. Using TLS 1.2. | 2023-07-31 17:34:22.344
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | New receive buffer size: 32768 | 2023-07-31 17:34:22.345
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:34:22.345
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Socket gracefully closed by remote side. | 2023-07-31 17:34:22.916
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | CloseSocket call. | 2023-07-31 17:34:22.918
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:34:22.918
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (3) | Closed. | 2023-07-31 17:34:22.918
Service connection timed out. Will disconnect and retry. | 2023-07-31 17:34:47.314 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-07-31 17:34:47.314
Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:34:47.314
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-31 17:34:47.534
DTC Client socket (2) | CloseSocket call. | 2023-07-31 17:34:47.534
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:34:47.534
Rithmic Direct - DTC | Disconnected. | 2023-07-31 17:34:47.534
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:34:47.535
DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-31 17:34:47.608
DTC Client socket (2) | Closed. | 2023-07-31 17:34:47.608

Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:34:51.657
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:34:51.677
DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-31 17:34:51.678
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-31 17:34:51.678
DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:34:51.678
Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:34:51.761
Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:34:51.761
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:34:51.761
Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:34:51.762
HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (3) | Creating socket. Using TLS 1.2. | 2023-07-31 17:35:11.788
HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (3) | New receive buffer size: 32768 | 2023-07-31 17:35:11.789
HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (3) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:35:11.789
HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (3) | Socket gracefully closed by remote side. | 2023-07-31 17:35:12.355
HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (3) | CloseSocket call. | 2023-07-31 17:35:12.356
HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:35:12.356
HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (3) | Closed. | 2023-07-31 17:35:12.356
Service connection timed out. Will disconnect and retry. | 2023-07-31 17:35:36.784 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-07-31 17:35:36.784
Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:35:36.784
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-31 17:35:36.996
DTC Client socket (2) | CloseSocket call. | 2023-07-31 17:35:36.996
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:35:36.996
Rithmic Direct - DTC | Disconnected. | 2023-07-31 17:35:36.996
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:35:36.996
DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-31 17:35:37.077
DTC Client socket (2) | Closed. | 2023-07-31 17:35:37.077

Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:35:41.112
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:35:41.133
DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-31 17:35:41.134
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-31 17:35:41.134
DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:35:41.134
Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:35:41.225
Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:35:41.225
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:35:41.225
Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:35:41.225
HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Creating socket. Using TLS 1.2. | 2023-07-31 17:36:01.220
HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | New receive buffer size: 32768 | 2023-07-31 17:36:01.220
HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:36:01.220
HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Socket gracefully closed by remote side. | 2023-07-31 17:36:01.804
HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | CloseSocket call. | 2023-07-31 17:36:01.807
HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:36:01.807
HTTPS connection ID:5 to www.rithmic.com:443 for request ID:5 (3) | Closed. | 2023-07-31 17:36:01.807
Service connection timed out. Will disconnect and retry. | 2023-07-31 17:36:26.220 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-07-31 17:36:26.220
Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:36:26.220
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-31 17:36:26.361
DTC Client socket (2) | CloseSocket call. | 2023-07-31 17:36:26.362
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:36:26.362
Rithmic Direct - DTC | Disconnected. | 2023-07-31 17:36:26.362
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:36:26.362
DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-31 17:36:26.435
DTC Client socket (2) | Closed. | 2023-07-31 17:36:26.435

Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:36:30.574
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:36:30.594
DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-31 17:36:30.595
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-31 17:36:30.595
DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:36:30.595
Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:36:30.715
Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:36:30.715
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:36:30.715
Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:36:30.715
HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Creating socket. Using TLS 1.2. | 2023-07-31 17:36:50.731
HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | New receive buffer size: 32768 | 2023-07-31 17:36:50.731
HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:36:50.731
HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | New receive buffer size: 65536 | 2023-07-31 17:36:51.182
HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Socket gracefully closed by remote side. | 2023-07-31 17:36:51.269
HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | CloseSocket call. | 2023-07-31 17:36:51.271
HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:36:51.272
HTTPS connection ID:6 to www.rithmic.com:443 for request ID:6 (3) | Closed. | 2023-07-31 17:36:51.272
Service connection timed out. Will disconnect and retry. | 2023-07-31 17:37:15.668 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-07-31 17:37:15.668
Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:37:15.668
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-31 17:37:15.783
DTC Client socket (2) | CloseSocket call. | 2023-07-31 17:37:15.784
Rithmic Direct - DTC | Disconnected. | 2023-07-31 17:37:15.784
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:37:15.784
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:37:15.785
DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-31 17:37:15.859
DTC Client socket (2) | Closed. | 2023-07-31 17:37:15.859

Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:37:19.885
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:37:19.901
DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-31 17:37:19.905
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-31 17:37:19.905
DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:37:19.905
Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:37:20.001
Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:37:20.001
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:37:20.001
Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:37:20.001
HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | Creating socket. Using TLS 1.2. | 2023-07-31 17:37:40.235
HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | New receive buffer size: 32768 | 2023-07-31 17:37:40.237
HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:37:40.237
HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | New receive buffer size: 65536 | 2023-07-31 17:37:40.712
HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | Socket gracefully closed by remote side. | 2023-07-31 17:37:40.813
HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | CloseSocket call. | 2023-07-31 17:37:40.815
HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:37:40.815
HTTPS connection ID:7 to www.rithmic.com:443 for request ID:7 (3) | Closed. | 2023-07-31 17:37:40.815
Service connection timed out. Will disconnect and retry. | 2023-07-31 17:38:05.087 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-07-31 17:38:05.087
Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:38:05.087
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-31 17:38:05.210
DTC Client socket (2) | CloseSocket call. | 2023-07-31 17:38:05.210
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:38:05.210
Rithmic Direct - DTC | Disconnected. | 2023-07-31 17:38:05.210
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:38:05.210
DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-31 17:38:05.287
DTC Client socket (2) | Closed. | 2023-07-31 17:38:05.287

Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:38:09.352
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:38:09.367
DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-31 17:38:09.368
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-31 17:38:09.368
DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:38:09.368
Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:38:09.466
Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:38:09.466
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:38:09.466
Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:38:09.466
HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | Creating socket. Using TLS 1.2. | 2023-07-31 17:38:29.563
HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | New receive buffer size: 32768 | 2023-07-31 17:38:29.563
HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | Connecting to IP: 38.79.0.89. | 2023-07-31 17:38:29.563
HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | New receive buffer size: 65536 | 2023-07-31 17:38:30.005
HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | Socket gracefully closed by remote side. | 2023-07-31 17:38:30.120
HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | CloseSocket call. | 2023-07-31 17:38:30.122
HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-07-31 17:38:30.122
HTTPS connection ID:8 to www.rithmic.com:443 for request ID:8 (3) | Closed. | 2023-07-31 17:38:30.122
Service connection timed out. Will disconnect and retry. | 2023-07-31 17:38:54.557 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2023-07-31 17:38:54.557
Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:38:54.557
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2023-07-31 17:38:54.666
DTC Client socket (2) | CloseSocket call. | 2023-07-31 17:38:54.666
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-31 17:38:54.667
Rithmic Direct - DTC | Disconnected. | 2023-07-31 17:38:54.667
Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-31 17:38:54.667
DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-31 17:38:54.800
DTC Client socket (2) | Closed. | 2023-07-31 17:38:54.800

Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2023-07-31 17:38:58.777
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2023-07-31 17:38:58.795
DTC Client socket (2) | Creating socket. Using TLS 1.2. | 2023-07-31 17:38:58.795
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-31 17:38:58.796
DTC Client socket (2) | Connecting to IP: 216.57.156.163. | 2023-07-31 17:38:58.796
Rithmic Direct - DTC | Network connection to server complete. | 2023-07-31 17:38:58.872
Rithmic Direct - DTC | Starting socket receive thread. | 2023-07-31 17:38:58.872
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2023-07-31 17:38:58.872
Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:38:58.872
[2023-08-01 01:40:01]
Sierra_Chart Engineering - Posts: 17195
All that we can see is that the Rithmic server is nonresponsive to the login request:

Rithmic Direct - DTC | Sending logon request message. | 2023-07-31 17:38:09.466


Service connection timed out. Will disconnect and retry. | 2023-07-31 17:38:54.557 *

Sierra Chart Support - Engineering Level

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