Support Board
Date/Time: Wed, 27 Nov 2024 16:48:16 +0000
sierra chart will not open
View Count: 452
| [2023-07-27 17:33:50] |
| MarketWrench - Posts: 20 |
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When I click on the icon, my mouse changes to include the blue spinner for a second then changes back to normal pointer. Nothing else happens, no sierra chart windows are displayed. -I have tried opening directly for the .exe in sierra charts folder, same results. -I notice sierra chart does pop up in the task manager for a second, then disappears from there as well. -updating to prerelease did not change anything. |
| [2023-07-27 18:51:28] |
| Sierra_Chart Engineering - Posts: 17195 |
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Is there any security software you are running on your computer preventing Sierra Chart from running?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-27 19:09:24] |
| MarketWrench - Posts: 20 |
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--Is there any security software you are running on your computer preventing Sierra Chart from running? Not that I am aware of. I do not have any third party security software installed. I have excluded sierra chart from windows as detailed here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.8 - Antivirus/Anti-Malware Software |
| [2023-07-27 19:51:07] |
| John - SC Support - Posts: 36322 |
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The only thing we can think to try would be to install another copy of Sierra Chart in a different folder and see if that installation runs properly. Refer to the following instructions to install a second Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart Do not copy any files from your first installation, just try to run the software from the new installation and see what occurs. If it does not run, then it is something in your setup that is stopping the software. If it does run, then we will have to look into your existing installation to see what might be the cause. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-27 20:13:50] |
| MarketWrench - Posts: 20 |
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--install another copy of Sierra Chart in a different folder Okay, yes, a copy installed to "C:\SierraChart2" opened no problem. |
| [2023-07-27 20:17:21] |
| John - SC Support - Posts: 36322 |
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Let us know when we can call and connect to your system to see if we can figure out what is occurring in your primary installation. Please make sure that the phone number that you have listed at the following link is correct: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo&UserID=283809 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-27 20:20:01] |
| MarketWrench - Posts: 20 |
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--make sure that the phone number that you have listed at the following link is correct phone number is correct. I am available now. |
| [2023-07-27 20:36:12] |
| John - SC Support - Posts: 36322 |
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Called and connected with customer. Their Sierra4.config file was corrupted and causing the issue. Replaced the file with a backup from a few days ago and everything is working fine.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-27 20:58:05] |
| Sierra_Chart Engineering - Posts: 17195 |
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Can we get a copy of this file?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-27 21:19:57] |
| John - SC Support - Posts: 36322 |
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MarketWrench: If you still have the file that I renamed to 'Sierra4.config.sav' in your main Sierra Chart folder, then we would like for you to attach it to this thread. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-27 21:55:28] |
| MarketWrench - Posts: 20 |
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--Can we get a copy of this file? file 'Sierra4.config.sav' should be privately attached |
Private File Attachment Deleted. |
| [2023-07-27 23:25:29] |
| Sierra_Chart Engineering - Posts: 17195 |
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Thank you. We are looking into the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-27 23:25:34
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| [2023-07-30 16:22:23] |
| Sierra_Chart Engineering - Posts: 17195 |
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This has been resolved in the latest version of Sierra Chart. Instructions to update: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-30 16:22:37
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