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Date/Time: Wed, 27 Nov 2024 17:29:47 +0000



do not see any live data

View Count: 336

[2023-07-27 12:46:40]
User539180 - Posts: 7
hello i made payment of 65 dollars and i dont see any live data chart and no market depth
[2023-07-27 12:46:47]
Sierra_Chart Engineering - Posts: 17195
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Close all of the Chartbooks with "File >> Close All Chartbooks".

Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-07-27 12:56:00]
User539180 - Posts: 7
Ok I did all that still delayed data for some reason
imageimage.jpg / V - Attached On 2023-07-27 12:55:36 UTC - Size: 3.09 MB - 81 views
[2023-07-27 13:18:55]
John - SC Support - Posts: 36329
We need to see your message log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Close all of the Chartbooks with "File >> Close All Chartbooks".

Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-07-27 14:03:21]
User539180 - Posts: 7
Denali Data Feed | Failed connections: 211 | 2023-07-27 09:54:53.477
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:54:53.477
DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:54:53.477
Denali Data Feed | Disconnected from the server. | 2023-07-27 09:54:53.478
Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:54:53.478
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:54:53.478
DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:54:53.508
DTC Client socket (1) | Closed. | 2023-07-27 09:54:53.508
Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 10048 | 2023-07-27 09:55:23.482
DTC Client socket (1) | Creating socket. | 2023-07-27 09:55:23.484
DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:55:23.484
DTC Client socket (1) | Connecting to IP: 142.215.17.189. | 2023-07-27 09:55:23.484
Denali Data Feed | Network connection to server complete. | 2023-07-27 09:55:23.524
Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:55:23.524
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:55:23.524
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:55:23.576
Denali Data Feed | Sending logon request message. | 2023-07-27 09:55:23.576
Denali Data Feed | Received logon response. | 2023-07-27 09:55:24.294
Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:55:24.294
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:55:24.294
Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:55:24.294
Denali Data Feed | Failed connections: 212 | 2023-07-27 09:55:24.294
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:55:24.294
DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:55:24.295
Denali Data Feed | Disconnected from the server. | 2023-07-27 09:55:24.295
Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:55:24.295
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:55:24.295
DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:55:24.324
DTC Client socket (1) | Closed. | 2023-07-27 09:55:24.324
The message log has been sent to support. | 2023-07-27 09:55:47.083 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2023-07-27 09:55:47.092
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 0 | 2023-07-27 09:55:47.092
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2023-07-27 09:55:47.092
The Message Log was sent. Result: Message Log received. | 2023-07-27 09:55:48.454 *
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2023-07-27 09:55:48.708
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:55:48.709
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-07-27 09:55:48.851
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-07-27 09:55:48.851
Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-07-27 09:55:54.309
DTC Client socket (1) | Creating socket. | 2023-07-27 09:55:54.310
DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:55:54.311
DTC Client socket (1) | Connecting to IP: 142.215.18.148. | 2023-07-27 09:55:54.311
Denali Data Feed | Network connection to server complete. | 2023-07-27 09:55:54.345
Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:55:54.345
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:55:54.345
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:55:54.409
Denali Data Feed | Sending logon request message. | 2023-07-27 09:55:54.409
Denali Data Feed | Received logon response. | 2023-07-27 09:55:55.129
Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:55:55.129
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:55:55.129
Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:55:55.129
Denali Data Feed | Failed connections: 213 | 2023-07-27 09:55:55.129
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:55:55.129
DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:55:55.130
Denali Data Feed | Disconnected from the server. | 2023-07-27 09:55:55.130
Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:55:55.130
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:55:55.130
DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:55:55.163
DTC Client socket (1) | Closed. | 2023-07-27 09:55:55.163
Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 10048 | 2023-07-27 09:56:25.131
DTC Client socket (1) | Creating socket. | 2023-07-27 09:56:25.133
DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:56:25.133
DTC Client socket (1) | Connecting to IP: 162.251.232.244. | 2023-07-27 09:56:25.134
Denali Data Feed | Network connection to server complete. | 2023-07-27 09:56:25.218
Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:56:25.218
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:56:25.218
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:56:25.307
Denali Data Feed | Sending logon request message. | 2023-07-27 09:56:25.307
Denali Data Feed | Received logon response. | 2023-07-27 09:56:25.401
Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:56:25.401
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:56:25.401
Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-07-27 09:56:25.401
Denali Data Feed | Failed connections: 214 | 2023-07-27 09:56:25.401
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:56:25.401
DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:56:25.402
Denali Data Feed | Disconnected from the server. | 2023-07-27 09:56:25.402
Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-07-27 09:56:25.402
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:56:25.402
DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:56:25.480
DTC Client socket (1) | Closed. | 2023-07-27 09:56:25.481
Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 443 | 2023-07-27 09:56:27.403
DTC Client socket (1) | Creating socket. | 2023-07-27 09:56:27.404
DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:56:27.404
DTC Client socket (1) | Connecting to IP: 142.215.17.187. | 2023-07-27 09:56:27.404
Denali Data Feed | Network connection to server complete. | 2023-07-27 09:56:27.437
Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:56:27.437
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:56:27.437
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:56:27.507
Denali Data Feed | Sending logon request message. | 2023-07-27 09:56:27.507
Denali Data Feed | Received logon response. | 2023-07-27 09:56:28.210
Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:56:28.210
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:56:28.210
Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:56:28.210
Denali Data Feed | Failed connections: 215 | 2023-07-27 09:56:28.210
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:56:28.210
DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:56:28.211
Denali Data Feed | Disconnected from the server. | 2023-07-27 09:56:28.211
Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:56:28.212
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:56:28.212
DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:56:28.252
DTC Client socket (1) | Closed. | 2023-07-27 09:56:28.253
Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 10048 | 2023-07-27 09:56:58.212
DTC Client socket (2) | Creating socket. | 2023-07-27 09:56:58.213
DTC Client socket (2) | New receive buffer size: 0 | 2023-07-27 09:56:58.213
DTC Client socket (2) | Connecting to IP: 142.215.17.188. | 2023-07-27 09:56:58.213
Denali Data Feed | Network connection to server complete. | 2023-07-27 09:56:58.244
Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:56:58.244
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:56:58.245
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:56:58.287
Denali Data Feed | Sending logon request message. | 2023-07-27 09:56:58.287
Denali Data Feed | Received logon response. | 2023-07-27 09:56:59.005
Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:56:59.005
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:56:59.005
Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:56:59.005
Denali Data Feed | Failed connections: 216 | 2023-07-27 09:56:59.005
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:56:59.005
DTC Client socket (2) | CloseSocket call. | 2023-07-27 09:56:59.006
Denali Data Feed | Disconnected from the server. | 2023-07-27 09:56:59.006
Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:56:59.006
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:56:59.007
DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-27 09:56:59.038
DTC Client socket (2) | Closed. | 2023-07-27 09:56:59.038
Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-07-27 09:57:29.002
DTC Client socket (1) | Creating socket. | 2023-07-27 09:57:29.024
DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:57:29.024
DTC Client socket (1) | Connecting to IP: 142.215.18.147. | 2023-07-27 09:57:29.024
Denali Data Feed | Network connection to server complete. | 2023-07-27 09:57:29.056
Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:57:29.056
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:57:29.056
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:57:29.117
Denali Data Feed | Sending logon request message. | 2023-07-27 09:57:29.117
Denali Data Feed | Received logon response. | 2023-07-27 09:57:29.826
Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:57:29.826
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:57:29.826
Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:57:29.826
Denali Data Feed | Failed connections: 217 | 2023-07-27 09:57:29.826
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:57:29.826
DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:57:29.827
Denali Data Feed | Disconnected from the server. | 2023-07-27 09:57:29.827
Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:57:29.828
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:57:29.828
DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:57:29.861
DTC Client socket (1) | Closed. | 2023-07-27 09:57:29.861
Denali Data Feed | Connecting to the server ds23.sierracharts.com. Port 10048 | 2023-07-27 09:57:59.830
DTC Client socket (1) | Creating socket. | 2023-07-27 09:57:59.832
DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:57:59.832
DTC Client socket (1) | Connecting to IP: 142.215.17.190. | 2023-07-27 09:57:59.832
Denali Data Feed | Network connection to server complete. | 2023-07-27 09:57:59.866
Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:57:59.866
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:57:59.866
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:57:59.951
Denali Data Feed | Sending logon request message. | 2023-07-27 09:57:59.951
Denali Data Feed | Received logon response. | 2023-07-27 09:58:00.670
Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:58:00.670
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:58:00.670
Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:58:00.670
Denali Data Feed | Failed connections: 218 | 2023-07-27 09:58:00.670
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:58:00.670
DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:58:00.671
Denali Data Feed | Disconnected from the server. | 2023-07-27 09:58:00.671
Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:58:00.671
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:58:00.671
DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:58:00.701
DTC Client socket (1) | Closed. | 2023-07-27 09:58:00.701
Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-07-27 09:58:30.672
DTC Client socket (1) | Creating socket. | 2023-07-27 09:58:30.692
DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:58:30.692
DTC Client socket (1) | Connecting to IP: 142.215.18.147. | 2023-07-27 09:58:30.692
Denali Data Feed | Network connection to server complete. | 2023-07-27 09:58:30.726
Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:58:30.726
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:58:30.726
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:58:30.785
Denali Data Feed | Sending logon request message. | 2023-07-27 09:58:30.785
Denali Data Feed | Received logon response. | 2023-07-27 09:58:31.521
Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:58:31.521
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:58:31.521
Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:58:31.521
Denali Data Feed | Failed connections: 219 | 2023-07-27 09:58:31.521
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:58:31.521
DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:58:31.522
Denali Data Feed | Disconnected from the server. | 2023-07-27 09:58:31.522
Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:58:31.522
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:58:31.522
DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:58:31.551
DTC Client socket (1) | Closed. | 2023-07-27 09:58:31.552
Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-07-27 09:59:01.521
DTC Client socket (1) | Creating socket. | 2023-07-27 09:59:01.541
DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:59:01.541
DTC Client socket (1) | Connecting to IP: 142.215.18.148. | 2023-07-27 09:59:01.541
Denali Data Feed | Network connection to server complete. | 2023-07-27 09:59:01.572
Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:59:01.572
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:59:01.572
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:59:01.617
Denali Data Feed | Sending logon request message. | 2023-07-27 09:59:01.617
Denali Data Feed | Received logon response. | 2023-07-27 09:59:02.355
Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:59:02.355
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:59:02.355
Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:59:02.355
Denali Data Feed | Failed connections: 220 | 2023-07-27 09:59:02.355
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:59:02.355
DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:59:02.356
Denali Data Feed | Disconnected from the server. | 2023-07-27 09:59:02.356
Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:59:02.356
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:59:02.356
DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:59:02.385
DTC Client socket (1) | Closed. | 2023-07-27 09:59:02.385
Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 443 | 2023-07-27 09:59:32.351
DTC Client socket (1) | Creating socket. | 2023-07-27 09:59:32.359
DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 09:59:32.359
DTC Client socket (1) | Connecting to IP: 142.215.17.189. | 2023-07-27 09:59:32.360
Denali Data Feed | Network connection to server complete. | 2023-07-27 09:59:32.391
Denali Data Feed | Starting socket receive thread. | 2023-07-27 09:59:32.391
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 09:59:32.391
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 09:59:32.431
Denali Data Feed | Sending logon request message. | 2023-07-27 09:59:32.431
Denali Data Feed | Received logon response. | 2023-07-27 09:59:33.150
Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 09:59:33.150
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 09:59:33.150
Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 09:59:33.150
Denali Data Feed | Failed connections: 221 | 2023-07-27 09:59:33.150
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 09:59:33.150
DTC Client socket (1) | CloseSocket call. | 2023-07-27 09:59:33.151
Denali Data Feed | Disconnected from the server. | 2023-07-27 09:59:33.151
Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 09:59:33.151
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 09:59:33.152
DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 09:59:33.185
DTC Client socket (1) | Closed. | 2023-07-27 09:59:33.185
Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 | 2023-07-27 10:00:03.147
DTC Client socket (1) | Creating socket. | 2023-07-27 10:00:03.169
DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 10:00:03.169
DTC Client socket (1) | Connecting to IP: 142.215.18.148. | 2023-07-27 10:00:03.169
Denali Data Feed | Network connection to server complete. | 2023-07-27 10:00:03.202
Denali Data Feed | Starting socket receive thread. | 2023-07-27 10:00:03.202
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 10:00:03.202
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 10:00:03.247
Denali Data Feed | Sending logon request message. | 2023-07-27 10:00:03.247
Denali Data Feed | Received logon response. | 2023-07-27 10:00:03.981
Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 10:00:03.981
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 10:00:03.981
Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 10:00:03.981
Denali Data Feed | Failed connections: 222 | 2023-07-27 10:00:03.981
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 10:00:03.981
DTC Client socket (1) | CloseSocket call. | 2023-07-27 10:00:03.982
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 10:00:03.982
Denali Data Feed | Disconnected from the server. | 2023-07-27 10:00:03.982
Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 10:00:03.982
DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 10:00:04.013
DTC Client socket (1) | Closed. | 2023-07-27 10:00:04.013
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2023-07-27 10:00:11.982
The message log has been sent to support. | 2023-07-27 10:00:11.982 *
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | New receive buffer size: 0 | 2023-07-27 10:00:11.982
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connecting to IP: 95.216.233.104. | 2023-07-27 10:00:11.982
The Message Log was sent. Result: Message Log received. | 2023-07-27 10:00:13.398 *
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | CloseSocket call. | 2023-07-27 10:00:13.647
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 10:00:13.647
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2023-07-27 10:00:13.789
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Closed. | 2023-07-27 10:00:13.790
Denali Data Feed | Connecting to the server ds13.sierracharts.com. Port 443 | 2023-07-27 10:00:33.987
DTC Client socket (1) | Creating socket. | 2023-07-27 10:00:33.990
DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 10:00:33.990
DTC Client socket (1) | Connecting to IP: 162.251.232.244. | 2023-07-27 10:00:33.990
Denali Data Feed | Network connection to server complete. | 2023-07-27 10:00:34.071
Denali Data Feed | Starting socket receive thread. | 2023-07-27 10:00:34.071
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 10:00:34.071
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 10:00:34.156
Denali Data Feed | Sending logon request message. | 2023-07-27 10:00:34.156
Denali Data Feed | Received logon response. | 2023-07-27 10:00:34.251
Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 10:00:34.251
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 10:00:34.251
Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-07-27 10:00:34.251
Denali Data Feed | Failed connections: 223 | 2023-07-27 10:00:34.251
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 10:00:34.251
DTC Client socket (1) | CloseSocket call. | 2023-07-27 10:00:34.253
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 10:00:34.253
Denali Data Feed | Disconnected from the server. | 2023-07-27 10:00:34.253
Denali Data Feed | Data feed disconnected. Will reconnect in 2 seconds. | 2023-07-27 10:00:34.253
DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 10:00:34.332
DTC Client socket (1) | Closed. | 2023-07-27 10:00:34.332
Denali Data Feed | Connecting to the server ds23-2.sierracharts.com. Port 10048 | 2023-07-27 10:00:36.248
DTC Client socket (1) | Creating socket. | 2023-07-27 10:00:36.250
DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 10:00:36.250
DTC Client socket (1) | Connecting to IP: 142.215.17.187. | 2023-07-27 10:00:36.250
Denali Data Feed | Network connection to server complete. | 2023-07-27 10:00:36.281
Denali Data Feed | Starting socket receive thread. | 2023-07-27 10:00:36.281
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 10:00:36.281
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 10:00:36.333
Denali Data Feed | Sending logon request message. | 2023-07-27 10:00:36.333
Denali Data Feed | Received logon response. | 2023-07-27 10:00:37.060
Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 10:00:37.060
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 10:00:37.060
Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 10:00:37.060
Denali Data Feed | Failed connections: 224 | 2023-07-27 10:00:37.060
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 10:00:37.060
DTC Client socket (1) | CloseSocket call. | 2023-07-27 10:00:37.061
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 10:00:37.061
Denali Data Feed | Disconnected from the server. | 2023-07-27 10:00:37.061
Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 10:00:37.061
DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 10:00:37.091
DTC Client socket (1) | Closed. | 2023-07-27 10:00:37.091
Denali Data Feed | Connecting to the server ds26.sierracharts.com. Port 10048 | 2023-07-27 10:01:07.062
DTC Client socket (1) | Creating socket. | 2023-07-27 10:01:07.063
DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 10:01:07.063
DTC Client socket (1) | Connecting to IP: 142.215.17.188. | 2023-07-27 10:01:07.063
Denali Data Feed | Network connection to server complete. | 2023-07-27 10:01:07.094
Denali Data Feed | Starting socket receive thread. | 2023-07-27 10:01:07.094
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 10:01:07.095
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 10:01:07.142
Denali Data Feed | Sending logon request message. | 2023-07-27 10:01:07.142
Denali Data Feed | Received logon response. | 2023-07-27 10:01:07.908
Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 10:01:07.908
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 10:01:07.908
Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 10:01:07.908
Denali Data Feed | Failed connections: 225 | 2023-07-27 10:01:07.908
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 10:01:07.908
DTC Client socket (1) | CloseSocket call. | 2023-07-27 10:01:07.908
Denali Data Feed | Disconnected from the server. | 2023-07-27 10:01:07.908
Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 10:01:07.908
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 10:01:07.908
DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 10:01:07.938
DTC Client socket (1) | Closed. | 2023-07-27 10:01:07.939
Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-07-27 10:01:37.917
DTC Client socket (1) | Creating socket. | 2023-07-27 10:01:37.925
DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 10:01:37.925
DTC Client socket (1) | Connecting to IP: 142.215.18.147. | 2023-07-27 10:01:37.925
Denali Data Feed | Network connection to server complete. | 2023-07-27 10:01:37.957
Denali Data Feed | Starting socket receive thread. | 2023-07-27 10:01:37.957
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 10:01:37.957
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 10:01:38.013
Denali Data Feed | Sending logon request message. | 2023-07-27 10:01:38.013
Denali Data Feed | Received logon response. | 2023-07-27 10:01:38.714
Denali Data Feed | Server Name: RealTime Server. | 2023-07-27 10:01:38.714
Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-27 10:01:38.714
Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 10:01:38.714
Denali Data Feed | Failed connections: 226 | 2023-07-27 10:01:38.714
Denali Data Feed | Waiting for socket receive thread to end | 2023-07-27 10:01:38.714
DTC Client socket (1) | CloseSocket call. | 2023-07-27 10:01:38.714
Denali Data Feed | Disconnected from the server. | 2023-07-27 10:01:38.714
Denali Data Feed | Data feed disconnected. Will reconnect in 30 seconds. | 2023-07-27 10:01:38.715
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-27 10:01:38.715
DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-27 10:01:38.744
DTC Client socket (1) | Closed. | 2023-07-27 10:01:38.744
Denali Data Feed | Connecting to the server ds23.sierracharts.com. Port 10048 | 2023-07-27 10:02:08.703
DTC Client socket (1) | Creating socket. | 2023-07-27 10:02:08.710
DTC Client socket (1) | New receive buffer size: 0 | 2023-07-27 10:02:08.710
DTC Client socket (1) | Connecting to IP: 142.215.17.190. | 2023-07-27 10:02:08.710
Denali Data Feed | Network connection to server complete. | 2023-07-27 10:02:08.741
Denali Data Feed | Starting socket receive thread. | 2023-07-27 10:02:08.741
Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-27 10:02:08.741
Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-27 10:02:08.790
Denali Data Feed | Sending logon request message. | 2023-07-27 10:02:08.790
Date Time Of Last Edit: 2023-07-27 20:58:29
[2023-07-27 17:46:37]
John - SC Support - Posts: 36329
The following line in your log is the reason for the issue:
"Denali Data Feed | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2023-07-27 08:18:07.940"

This means that you are connected to the Denali Exchange Data Feed from two different computers at the same time. Refer to the information here:
Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously
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