Support Board
Date/Time: Wed, 27 Nov 2024 18:38:58 +0000
Datafeed connection problems
View Count: 328
| [2023-07-27 10:02:46] |
| User973770 - Posts: 2 |
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Dear Support Team, I have sent a copy of my message log via 'Send for Analysis'. The reason is because overnight my datafeed stopped updating. To catch up all the data I had to disconnect from the datafeed and then reconnect. Any guidance you can provide would be greatly appreciated. Thanks |
| [2023-07-27 10:37:50] |
| Sierra_Chart Engineering - Posts: 17198 |
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After the reconnect are you still having an issue?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-27 21:02:35] |
| User973770 - Posts: 2 |
|
No so far today. However it happened overnight last night, so I will see if it happens again tonight. Obviously with studies running 24h per day such behaviour isnt ideal so I wondered whether you'd be able to diagnose the issue from the log.
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| [2023-07-27 21:22:31] |
| John - SC Support - Posts: 36331 |
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It sounds like the issue you had was related to the following: Denali Data Feed Exchange Authorization Issue For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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