Support Board
Date/Time: Wed, 27 Nov 2024 18:45:29 +0000
RE: NQUS500LC-NQGI
View Count: 287
| [2023-07-24 13:41:56] |
| User426308 - Posts: 18 |
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What happened to the NQUS500LC-NQGI; it doesn't appear to be updating?
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| [2023-07-24 14:22:52] |
| John - SC Support - Posts: 36331 |
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Check your Session Times. It looks like the default Session Times are set to 09:30 Central US, but it should be 08:30 and go through 15:00. If you set your Session Times for the full 24 hours of a day, you will see when this is being updated. Refer to the following: Chart Session Times For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-24 14:36:00] |
| User426308 - Posts: 18 |
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My session times have not changed; everything was fine until this morning. The NQUSL-NQGI cranked up at the open but the NQUS500LC-NQGI is still not updating.
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| [2023-07-24 15:53:31] |
| Sierra_Chart Engineering - Posts: 17198 |
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We do see a problem with this symbol on our side on one of the servers. It is resolved. Are you receiving data now?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-24 15:56:44] |
| User426308 - Posts: 18 |
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The updates just started at 11:50 AM, EST.
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| [2023-07-24 16:17:53] |
| Sierra_Chart Engineering - Posts: 17198 |
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We will be looking into why this issue has occurred. It is not yet known at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-24 16:18:10
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