Support Board
Date/Time: Wed, 27 Nov 2024 19:43:10 +0000
Error downloading historical intraday
View Count: 344
| [2023-07-24 11:19:17] |
| sigmaxcii - Posts: 3 |
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Hello, I have problems with downloading or getting intraday charts.. I am using 5 - Base Advanced Service package. I am connected to SC Data - All Services Doesnt matter which Symbol i use.. its always the same error! I am trying to use Cryptocurrency symbols.. Download Failed Error downloading historical Intrady data for BTCUSD-BINANCE. The network socket has been closed. Retrying download. Is the message My Log: Software version: 2525 64-bit | 2023-07-24 11:10:27.810 Primary Thread ID: 29492 | 2023-07-24 11:10:27.810 Usage end date: 2023-09-03 | 2023-07-24 11:10:27.810 Enabled for: Advanced Features 2. | 2023-07-24 11:10:27.810 Enabled for: Sierra Chart Historical Data Service. | 2023-07-24 11:10:27.810 Enabled for: Delayed Denali Exchange Data Feed. | 2023-07-24 11:10:27.810 Enabled for exchange2: fairx_exchange.data | 2023-07-24 11:10:27.810 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-07-24 11:10:27.810 Current selected Data/Trading service: SC Data - All Services | 2023-07-24 11:10:27.810 Custom symbol settings values: enabled | 2023-07-24 11:10:27.810 Chart Update Interval: 500 | 2023-07-24 11:10:27.810 Intraday Data Storage Time Unit: 1 | 2023-07-24 11:10:27.810 Time Zone: +00:00:00 (UTC+00) | 2023-07-24 11:10:27.810 2023-07-24 11:10:27 Local computer time in UTC | 2023-07-24 11:10:27.810 2023-07-24 11:10:27 Local computer time in SC Time Zone | 2023-07-24 11:10:27.810 2023-07-24 11:07:14 Server time in UTC | 2023-07-24 11:10:27.810 Local computer UTC time and Server UTC time difference: 0 seconds. | 2023-07-24 11:10:27.810 Program path: C:\AI\Sierra\ | 2023-07-24 11:10:27.810 Data Files path: C:\AI\Sierra\Data\ | 2023-07-24 11:10:27.810 OS Version Number: 10.0 | 2023-07-24 11:10:27.810 Locale Setting: C | 2023-07-24 11:10:27.810 DLLs: UserContributedStudies_64.dll | 2023-07-24 11:10:27.810 Allowed protected custom studies: | 2023-07-24 11:10:27.810 Crash reporter started: true | 2023-07-24 11:10:27.810 SC Data - All Services | Connected to server complete. | 2023-07-24 11:10:33.563 Triggering next historical data download in queue. | 2023-07-24 11:10:33.563 No download requests in the queue to start downloads for. | 2023-07-24 11:10:33.563 Using symbol data fast lookup vector | 2023-07-24 11:10:33.697 SC DTC Data with Market Depth | Starting real-time market data updates for: BTCUSDT_PERP_BINANCE. ID: 1 Service code: binance_cryptocurrency.exchange.data | 2023-07-24 11:10:33.697 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 10048 | 2023-07-24 11:10:33.697 SC DTC Data with Market Depth | Requesting security definition data for: BTCUSDT_PERP_BINANCE. ID: 1 | 2023-07-24 11:10:33.697 Added historical Intraday data request for BTCUSDT_PERP_BINANCE to the queue. | 2023-07-24 11:10:33.697 Intraday data recording state for symbol BTCUSDT_PERP_BINANCE is set to download 'Pending'. | 2023-07-24 11:10:33.697 Triggering next historical data download in queue. | 2023-07-24 11:10:33.697 DTC Client socket (1) | Creating socket. | 2023-07-24 11:10:33.697 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-24 11:10:33.697 DTC Client socket (1) | Connecting to IP: 142.215.18.101. | 2023-07-24 11:10:33.697 Delaying start of download for BTCUSDT_PERP_BINANCE. | 2023-07-24 11:10:33.699 DTC Client socket (1) | Connect event error. Windows error code 10061: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte. | 2023-07-24 11:10:35.729 * DTC Client socket (1) | CloseSocket call. | 2023-07-24 11:10:35.730 DTC Client socket (1) | Closed. | 2023-07-24 11:10:35.730 SC DTC Data with Market Depth | Failed connections: 1 | 2023-07-24 11:10:35.730 DTC Client socket (0) | CloseSocket call. | 2023-07-24 11:10:35.730 SC DTC Data with Market Depth | Disconnected from the server. | 2023-07-24 11:10:35.730 SC DTC Data with Market Depth | Data feed disconnected. Will reconnect in 2 seconds. | 2023-07-24 11:10:35.730 SC DTC Data with Market Depth | Connecting to the server ds13-2.sierracharts.com. Port 443 | 2023-07-24 11:10:37.734 DTC Client socket (1) | Creating socket. | 2023-07-24 11:10:37.734 DTC Client socket (1) | New receive buffer size: 0 | 2023-07-24 11:10:37.734 DTC Client socket (1) | Connecting to IP: 162.251.232.245. | 2023-07-24 11:10:37.734 SC DTC Data with Market Depth | Network connection to server complete. | 2023-07-24 11:10:37.889 SC DTC Data with Market Depth | Starting socket receive thread. | 2023-07-24 11:10:37.889 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-24 11:10:37.889 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2023-07-24 11:10:38.066 SC DTC Data with Market Depth | Sending logon request message. | 2023-07-24 11:10:38.066 SC DTC Data with Market Depth | Received logon response. | 2023-07-24 11:10:38.940 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2023-07-24 11:10:38.940 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2023-07-24 11:10:38.940 SC DTC Data with Market Depth | Successfully connected. | 2023-07-24 11:10:38.940 SC DTC Data with Market Depth | Trading is not supported. | 2023-07-24 11:10:38.940 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: BTCUSDT_PERP_BINANCE | 2023-07-24 11:10:38.940 SC DTC Data with Market Depth | Received security definition for symbol BTCUSDT_PERP_BINANCE | 2023-07-24 11:10:39.193 HD Request # 4 | Downloading Intraday chart data for BTCUSDT_PERP_BINANCE to the file BTCUSDT_PERP_BINANCE.scid. Service: binance_cryptocurrency.exchange.data | 2023-07-24 11:10:44.706 HD Request # 4 | Download start date-time: 2023-07-24 11:10:23.000000. File last date-time: 2023-07-24 11:10:23.000000 | 2023-07-24 11:10:44.707 HD Request # 4 | Using server: ds12.sierracharts.com port 10149 | 2023-07-24 11:10:44.707 Socket (2) | Creating socket. | 2023-07-24 11:10:44.707 Socket (2) | New receive buffer size: 0 | 2023-07-24 11:10:44.707 Socket (2) | Connecting to IP: 142.215.18.101. | 2023-07-24 11:10:44.707 Socket (2) | Connect event error. Windows error code 10061: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte. | 2023-07-24 11:10:46.752 * Socket (2) | CloseSocket call. | 2023-07-24 11:10:46.752 Socket (0) | CloseSocket call. | 2023-07-24 11:10:46.753 Socket (2) | Closed. | 2023-07-24 11:10:46.753 HD Request # 4 | Error downloading historical Intraday data for BTCUSDT_PERP_BINANCE. The network socket has been closed. Retrying download. | 2023-07-24 11:10:46.753 Added historical Intraday data request for BTCUSDT_PERP_BINANCE to the queue. | 2023-07-24 11:10:46.753 Triggering next historical data download in queue. | 2023-07-24 11:10:46.753 Historical data download thread signaled to stop. | 2023-07-24 11:10:46.753 HD Request # 4 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for BTCUSDT_PERP_BINANCE | 2023-07-24 11:10:46.753 HD Request # 4 | Completion time: 2s. | 2023-07-24 11:10:46.753 HD Request # 5 | Downloading Intraday chart data for BTCUSDT_PERP_BINANCE to the file BTCUSDT_PERP_BINANCE.scid. Service: binance_cryptocurrency.exchange.data | 2023-07-24 11:10:46.753 HD Request # 5 | Download start date-time: 2023-07-24 11:10:23.000000. File last date-time: 2023-07-24 11:10:23.000000 | 2023-07-24 11:10:46.753 HD Request # 5 | Using server: ds13-2.sierracharts.com port 10150 | 2023-07-24 11:10:46.753 Socket (2) | Creating socket. | 2023-07-24 11:10:46.753 Socket (2) | New receive buffer size: 0 | 2023-07-24 11:10:46.754 Socket (2) | Connecting to IP: 162.251.232.245. | 2023-07-24 11:10:46.754 Socket (2) | Connect event error. Windows error code 10061: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte. | 2023-07-24 11:10:48.785 * Socket (2) | CloseSocket call. | 2023-07-24 11:10:48.785 Socket (0) | CloseSocket call. | 2023-07-24 11:10:48.785 Socket (2) | Closed. | 2023-07-24 11:10:48.785 HD Request # 5 | Error downloading historical Intraday data for BTCUSDT_PERP_BINANCE. The network socket has been closed. Retrying download. | 2023-07-24 11:10:48.786 Added historical Intraday data request for BTCUSDT_PERP_BINANCE to the queue. | 2023-07-24 11:10:48.786 Triggering next historical data download in queue. | 2023-07-24 11:10:48.786 Historical data download thread signaled to stop. | 2023-07-24 11:10:48.786 HD Request # 5 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for BTCUSDT_PERP_BINANCE | 2023-07-24 11:10:48.786 HD Request # 5 | Completion time: 2s. | 2023-07-24 11:10:48.786 HD Request # 6 | Downloading Intraday chart data for BTCUSDT_PERP_BINANCE to the file BTCUSDT_PERP_BINANCE.scid. Service: binance_cryptocurrency.exchange.data | 2023-07-24 11:10:48.786 HD Request # 6 | Download start date-time: 2023-07-24 11:10:23.000000. File last date-time: 2023-07-24 11:10:23.000000 | 2023-07-24 11:10:48.786 HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2023-07-24 11:10:48.786 Socket (2) | Creating socket. | 2023-07-24 11:10:48.786 Socket (2) | New receive buffer size: 0 | 2023-07-24 11:10:48.786 Socket (2) | Connecting to IP: 142.215.18.102. | 2023-07-24 11:10:48.786 Socket (2) | Connect event error. Windows error code 10061: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte. | 2023-07-24 11:10:50.826 * Socket (2) | CloseSocket call. | 2023-07-24 11:10:50.826 Socket (0) | CloseSocket call. | 2023-07-24 11:10:50.826 Socket (2) | Closed. | 2023-07-24 11:10:50.826 HD Request # 6 | Error downloading historical Intraday data for BTCUSDT_PERP_BINANCE. The network socket has been closed. Retrying download. | 2023-07-24 11:10:50.828 Historical data download thread signaled to stop. | 2023-07-24 11:10:50.828 HD Request # 6 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for BTCUSDT_PERP_BINANCE | 2023-07-24 11:10:50.828 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2023-07-24 11:10:23.000000 | 2023-07-24 11:10:50.828 HD Request # 6 | Receiving Intraday data for BTCUSDT_PERP_BINANCE starting at 2023-07-24 11:10:38.806000 | 2023-07-24 11:10:50.828 Added 13 Time and Sales records to Intraday data file for BTCUSDT_PERP_BINANCE after download. | 2023-07-24 11:10:50.828 HD Request # 6 | Timestamp of first Intraday data file record written: 2023-07-24 11:10:38.806000. | 2023-07-24 11:10:50.828 HD Request # 6 | Completion time: 2s. | 2023-07-24 11:10:50.828 HD Request # 6 | Intraday data download complete for BTCUSDT_PERP_BINANCE. Unique request ID: 2 | 2023-07-24 11:10:50.828 Removing historical data download ID 2. | 2023-07-24 11:10:50.828 Real-time Intraday chart data file updates started for BTCUSDT_PERP_BINANCE | 2023-07-24 11:10:50.828 Opened cached Intraday file: C:\AI\Sierra\Data\BTCUSDT_PERP_BINANCE.scid. Thread ID: 29492 | 2023-07-24 11:10:50.828 Intraday chart data file opened for BTCUSDT_PERP_BINANCE | 2023-07-24 11:10:50.828 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2023-07-24 11:10:50.828 Triggering next historical data download in queue. | 2023-07-24 11:10:50.828 No download requests in the queue to start downloads for. | 2023-07-24 11:10:50.828 |
xx.jpg| [2023-07-24 13:53:40] |
| John - SC Support - Posts: 36344 |
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Regarding this: Socket (2) | Connect event error. Windows error code 10061: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte. | 2023-07-24 11:10:48.785 *
Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-25 13:10:49] |
| sigmaxcii - Posts: 3 |
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This doesnt help! Still the same problem! |
| [2023-07-25 13:48:36] |
| Sierra_Chart Engineering - Posts: 17198 |
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How are we to help with this? You need to resolve the network connectivity problem on your side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-25 14:27:22] |
| sigmaxcii - Posts: 3 |
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How can i resolve a network connectivity problem when everything else is working? And i added sierra to exceptions in the firewall |
| [2023-07-25 15:57:23] |
| Sierra_Chart Engineering - Posts: 17198 |
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There definitely is a network connectivity problem: Based upon this and the timing: Socket (2) | Connecting to IP: 142.215.18.102. | 2023-07-24 11:10:48.786
Socket (2) | Connect event error. Windows error code 10061: Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte. | 2023-07-24 11:10:50.826 * It appears to be caused by a firewall on your computer. Or perhaps maybe your ISP is blocking port 10149. See if your ISP is blocking this port number. Restart your computer into safe mode with networking support to disable the firewall completely. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-25 15:57:30
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