Support Board
Date/Time: Wed, 27 Nov 2024 18:52:14 +0000
Order Display
View Count: 328
| [2023-07-21 18:54:49] |
| Djay Ramdas - Posts: 2 |
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Hello, I have a problem with the order display on my chart. it is way out of range of actual order. Can yyou help me with this. Regards, Djay Ramdas |
 offset order display.png / V - Attached On 2023-07-21 18:53:28 UTC - Size: 33.02 KB - 93 views Attachment Deleted. |
| [2023-07-21 20:49:03] |
| John - SC Support - Posts: 36334 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-25 20:07:00] |
| Djay Ramdas - Posts: 2 |
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Software version: 2524 64-bit | 2023-07-25 17:00:22.848 Safe Mode enabled | 2023-07-25 17:00:22.848 Primary Thread ID: 9852 | 2023-07-25 17:00:22.848 Usage end date: 2023-08-09 | 2023-07-25 17:00:22.848 Enabled for: Advanced Features 2. | 2023-07-25 17:00:22.848 Enabled for: Sierra Chart Historical Data Service. | 2023-07-25 17:00:22.848 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-07-25 17:00:22.848 Enabled for: Delayed Denali Exchange Data Feed. | 2023-07-25 17:00:22.848 Enabled for exchange2: CME | 2023-07-25 17:00:22.848 Enabled for exchange2: fairx_exchange.data | 2023-07-25 17:00:22.848 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-07-25 17:00:22.848 Current selected Data/Trading service: CQG WebAPI | 2023-07-25 17:00:22.848 Custom symbol settings values: enabled | 2023-07-25 17:00:22.848 Chart Update Interval: 500 | 2023-07-25 17:00:22.848 Intraday Data Storage Time Unit: 1 | 2023-07-25 17:00:22.848 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-07-25 17:00:22.848 2023-07-25 21:00:22 Local computer time in UTC | 2023-07-25 17:00:22.848 2023-07-25 17:00:22 Local computer time in SC Time Zone | 2023-07-25 17:00:22.848 2023-07-25 19:58:08 Server time in UTC | 2023-07-25 17:00:22.848 Local computer UTC time and Server UTC time difference: 3570 seconds. | 2023-07-25 17:00:22.848 Notice: Your computer's clock is off by 3570 seconds. For help with this, press the 'Send for Analysis' button. | 2023-07-25 17:00:22.848 Program path: C:\SierraChart\ | 2023-07-25 17:00:22.848 Data Files path: C:\SierraChart\Data\ | 2023-07-25 17:00:22.848 OS Version Number: 10.0 | 2023-07-25 17:00:22.848 Locale Setting: C | 2023-07-25 17:00:22.848 DLLs: UserContributedStudies_64.dll | 2023-07-25 17:00:22.849 Allowed protected custom studies: | 2023-07-25 17:00:22.849 Crash reporter started: true | 2023-07-25 17:00:22.849 File >> Reconnect selected. | 2023-07-25 17:01:59.563 CQG WebAPI | Sending Web API Logoff message. | 2023-07-25 17:01:59.568 CQG WebSocket socket (1) | CloseSocket call. | 2023-07-25 17:01:59.568 CQG WebSocket socket (1) | Max send buffers used during socket life: 3 | 2023-07-25 17:01:59.568 CQG WebSocket socket (1) | Max send buffer size during socket life: 309 | 2023-07-25 17:01:59.568 CQG WebSocket | WebSocket closed. | 2023-07-25 17:01:59.568 CQG WebAPI | WebSocket closed. | 2023-07-25 17:01:59.568 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-25 17:01:59.568 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2023-07-25 17:01:59.568 DTC Client socket (2) | CloseSocket call. | 2023-07-25 17:01:59.569 Denali Data Feed | Disconnected from the server. | 2023-07-25 17:01:59.569 CQG WebAPI | Disconnected. | 2023-07-25 17:01:59.569 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2023-07-25 17:01:59.569 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-25 17:01:59.569 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2023-07-25 17:01:59.589 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-25 17:01:59.589 CQG WebSocket socket (1) | Socket gracefully closed by remote side. | 2023-07-25 17:01:59.610 CQG WebSocket socket (1) | Closed. | 2023-07-25 17:01:59.610 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-25 17:01:59.843 DTC Client socket (2) | Closed. | 2023-07-25 17:01:59.843 CQG WebAPI | Connecting to server api.cqg.com | 2023-07-25 17:02:01.571 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2023-07-25 17:02:01.571 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2023-07-25 17:02:01.572 CQG WebSocket socket (1) | New receive buffer size: 0 | 2023-07-25 17:02:01.572 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.175. | 2023-07-25 17:02:01.572 CQG WebSocket | Opening WebSocket. | 2023-07-25 17:02:01.596 CQG WebSocket | Sending WebSocket handshake. | 2023-07-25 17:02:01.596 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2023-07-25 17:02:01.659 CQG WebSocket | Server header | Connection: Upgrade | 2023-07-25 17:02:01.659 CQG WebSocket | Server header | Sec-WebSocket-Accept: 30FjwQqBc/Kstu4aiU8BIP9dVzc= | 2023-07-25 17:02:01.659 CQG WebSocket | Server header | Server: WebSocket++/0.8.2 | 2023-07-25 17:02:01.659 CQG WebSocket | Server header | Upgrade: websocket | 2023-07-25 17:02:01.659 CQG WebSocket | Server header | | 2023-07-25 17:02:01.659 CQG WebSocket | Web socket state is now open. | 2023-07-25 17:02:01.659 CQG WebAPI | WebSocket connected. | 2023-07-25 17:02:01.659 CQG WebAPI | Sending market data logon message. | 2023-07-25 17:02:01.659 CQG WebAPI | Base Time: 2023-07-23T05:10:18. 2023-07-23 05:10:18 | 2023-07-25 17:02:01.887 CQG WebAPI | Logon successful. Session Token = aKcmVqTQe+TSbNAILYSNpiElG2DBE0qqhwkomEGQon0XIlGzdwVrkOvGyDBD6lGA1AwiD472RB4 | 2023-07-25 17:02:01.887 CQG WebAPI | Connected to server complete. | 2023-07-25 17:02:01.887 Triggering next historical data download in queue. | 2023-07-25 17:02:01.887 Subscribing to symbol for symbol alert. F.US.CLEX22 | 2023-07-25 17:02:01.887 Using symbol data fast lookup vector | 2023-07-25 17:02:01.887 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.CLEX22. ID: 1 | 2023-07-25 17:02:01.887 Symbol Error - F.US.CLEX22 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.CLEX22. ID: 1 | 2023-07-25 17:02:01.887 Subscribing to symbol for symbol alert. F.US.VXX22 | 2023-07-25 17:02:01.887 CQG WebAPI | Starting real-time market data updates for: F.US.VXX22. ID: 2 Service code: cqg | 2023-07-25 17:02:01.887 CQG WebAPI | Sending symbol resolution request for F.US.VXX22. ID: 267007 | 2023-07-25 17:02:01.887 CQG WebAPI | Requesting security definition data for: F.US.VXX22. ID: 2 | 2023-07-25 17:02:01.887 Subscribing to symbol for symbol alert. F.US.CLEX22 | 2023-07-25 17:02:01.887 Subscribing to symbol for symbol alert. F.US.CLEF23 | 2023-07-25 17:02:01.887 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.CLEF23. ID: 3 | 2023-07-25 17:02:01.887 Symbol Error - F.US.CLEF23 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.CLEF23. ID: 3 | 2023-07-25 17:02:01.887 Subscribing to symbol for symbol alert. F.US.CLEH23 | 2023-07-25 17:02:01.887 CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.CLEH23. ID: 4 | 2023-07-25 17:02:01.887 Symbol Error - F.US.CLEH23 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.CLEH23. ID: 4 | 2023-07-25 17:02:01.887 Subscribing to symbol for symbol alert. F.US.CLEF23 | 2023-07-25 17:02:01.887 Subscribing to symbol for symbol alert. F.US.CLEH23 | 2023-07-25 17:02:01.887 Updated verified funded futures trading account ending date to: 2023-08-24 21:02:01 | 2023-07-25 17:02:01.887 CQG WebAPI | Sending Trade Accounts request message. | 2023-07-25 17:02:01.892 No download requests in the queue to start downloads for. | 2023-07-25 17:02:01.892 Mapping F.US.EPU23 to ESU23. Service code: cme | 2023-07-25 17:02:01.897 Denali Data Feed | Starting real-time market data updates for: F.US.EPU23 (ESU23). ID: 5 Service code: cme | 2023-07-25 17:02:01.897 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-07-25 17:02:01.897 CQG WebAPI | Sending symbol resolution request for F.US.EPU23. ID: 267009 | 2023-07-25 17:02:01.897 Denali Data Feed | Requesting security definition data for: F.US.EPU23 (ESU23). ID: 5 | 2023-07-25 17:02:01.897 Added historical Intraday data request for F.US.EPU23 to the queue. | 2023-07-25 17:02:01.897 Intraday data recording state for symbol F.US.EPU23 is set to download 'Pending'. | 2023-07-25 17:02:01.897 Triggering next historical data download in queue. | 2023-07-25 17:02:01.897 DTC Client socket (2) | Creating socket. | 2023-07-25 17:02:01.897 DTC Client socket (2) | New receive buffer size: 0 | 2023-07-25 17:02:01.898 DTC Client socket (2) | Connecting to IP: 142.215.18.147. | 2023-07-25 17:02:01.898 Delaying start of download for F.US.EPU23. | 2023-07-25 17:02:01.901 CQG WebAPI | Brokerage name: AMP. Account Name: 168848 | 2023-07-25 17:02:01.962 Updated verified funded futures trading account ending date to: 2023-08-24 21:02:01 | 2023-07-25 17:02:01.962 CQG WebAPI | Sending collateral subscribe request. | 2023-07-25 17:02:01.962 CQG WebAPI | Received symbol resolution report for symbol F.US.VXX22. Search Symbol: F.US.VXX22. Request ID: 267007. Contract ID: 1. | 2023-07-25 17:02:01.977 CQG WebAPI | Requesting market data for F.US.VXX22 | 2023-07-25 17:02:01.977 CQG WebAPI | Received symbol resolution report for symbol F.US.EPU23. Search Symbol: F.US.EPU23. Request ID: 267009. Contract ID: 2. | 2023-07-25 17:02:01.978 Denali Data Feed | Network connection to server complete. | 2023-07-25 17:02:02.026 Denali Data Feed | Starting socket receive thread. | 2023-07-25 17:02:02.026 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-25 17:02:02.027 CQG WebAPI | Market data subscription for F.US.VXX22 was unsuccessful. Text: Real-time market data unavailable for this instrument. Contract ID: 1. | 2023-07-25 17:02:02.045 Symbol Error - F.US.VXX22 is unknown, unavailable, or improperly formatted. Real-time market data unavailable for this instrument. Contract ID: 1. | 2023-07-25 17:02:02.045 CQG WebAPI | Sending positions subscribe request. RequestID: 267011 | 2023-07-25 17:02:02.133 CQG WebAPI | Sending orders subscribe request. RequestID: 267012 | 2023-07-25 17:02:02.133 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-25 17:02:02.165 Denali Data Feed | Sending logon request message. | 2023-07-25 17:02:02.165 Mapping F.US.EPZ23 to ESZ23. Service code: cme | 2023-07-25 17:02:02.531 Denali Data Feed | Starting real-time market data updates for: F.US.EPZ23 (ESZ23). ID: 6 Service code: cme | 2023-07-25 17:02:02.531 CQG WebAPI | Sending symbol resolution request for F.US.EPZ23. ID: 267013 | 2023-07-25 17:02:02.531 Denali Data Feed | Requesting security definition data for: F.US.EPZ23 (ESZ23). ID: 6 | 2023-07-25 17:02:02.531 Mapping F.US.EPH24 to ESH24. Service code: cme | 2023-07-25 17:02:02.531 Denali Data Feed | Starting real-time market data updates for: F.US.EPH24 (ESH24). ID: 7 Service code: cme | 2023-07-25 17:02:02.531 CQG WebAPI | Sending symbol resolution request for F.US.EPH24. ID: 267014 | 2023-07-25 17:02:02.531 Denali Data Feed | Requesting security definition data for: F.US.EPH24 (ESH24). ID: 7 | 2023-07-25 17:02:02.531 CQG WebAPI | Received symbol resolution report for symbol F.US.EPZ23. Search Symbol: F.US.EPZ23. Request ID: 267013. Contract ID: 3. | 2023-07-25 17:02:02.558 CQG WebAPI | Received symbol resolution report for symbol F.US.EPH24. Search Symbol: F.US.EPH24. Request ID: 267014. Contract ID: 4. | 2023-07-25 17:02:02.558 Denali Data Feed | Received logon response. | 2023-07-25 17:02:03.088 Denali Data Feed | Server Name: SC Realtime Server. | 2023-07-25 17:02:03.088 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-25 17:02:03.088 Denali Data Feed | Successfully connected. | 2023-07-25 17:02:03.088 Denali Data Feed | Trading is not supported. | 2023-07-25 17:02:03.088 Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPH24 -> ESH24 | 2023-07-25 17:02:03.088 Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPU23 -> ESU23 | 2023-07-25 17:02:03.088 Denali Data Feed | Restarting real-time data updates for symbol: F.US.EPZ23 -> ESZ23 | 2023-07-25 17:02:03.088 Denali Data Feed | Received security definition for symbol F.US.EPH24 | 2023-07-25 17:02:03.307 Denali Data Feed | Received security definition for symbol F.US.EPU23 | 2023-07-25 17:02:03.307 Denali Data Feed | Received security definition for symbol F.US.EPZ23 | 2023-07-25 17:02:03.307 Requesting market depth updates for: F.US.EPU23 if supported. NumLevels=100 | 2023-07-25 17:02:06.881 Denali Data Feed | Clearing market depth for F.US.EPU23 | 2023-07-25 17:02:07.100 HD Request # 3 | Downloading Intraday chart data for F.US.EPU23 to the file F.US.EPU23.scid. Service: cme | 2023-07-25 17:02:08.449 HD Request # 3 | Download start date-time: 2023-07-25 16:02:30.000000. File last date-time: 2023-07-25 16:02:30.000000 | 2023-07-25 17:02:08.450 HD Request # 3 | Using server: ds28.sierracharts.com port 10150 | 2023-07-25 17:02:08.450 Socket (3) | Creating socket. | 2023-07-25 17:02:08.450 Socket (3) | New receive buffer size: 0 | 2023-07-25 17:02:08.450 Socket (3) | Connecting to IP: 142.215.18.147. | 2023-07-25 17:02:08.450 HD Request # 3 | Setting DTC encoding to Binary VLS | 2023-07-25 17:02:08.712 HD Request # 3 | Sending historical data logon request message. | 2023-07-25 17:02:08.712 HD Request # 3 | Requesting Intraday data. Start date-time: 2023-07-25 16:02:30. Record interval: 1. Symbol: ESU23 | 2023-07-25 17:02:09.368 HD Request # 3 | Decompressing data. | 2023-07-25 17:02:09.486 HD Request # 3 | Receiving Intraday data for F.US.EPU23 starting at 2023-07-25 16:02:30.182000 | 2023-07-25 17:02:09.604 Socket (3) | CloseSocket call. | 2023-07-25 17:02:09.605 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-07-25 17:02:09.605 Historical data download thread signaled to stop. | 2023-07-25 17:02:09.608 HD Request # 3 | Timestamp of first Intraday data file record written: 2023-07-25 16:02:30.182000. | 2023-07-25 17:02:09.609 HD Request # 3 | Received 8 Intraday data records from 2023-07-25 16:02:30.182000 to 2023-07-25 16:02:37.108000 (6.9 seconds. Delay: 59.5 minutes) and wrote 8 records for F.US.EPU23 | 2023-07-25 17:02:09.609 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2023-07-25 20:02:37.108000 | 2023-07-25 17:02:09.618 Added 3 Time and Sales records to Intraday data file for F.US.EPU23 after download. | 2023-07-25 17:02:09.618 HD Request # 3 | Completion time: 1s. | 2023-07-25 17:02:09.618 HD Request # 3 | Intraday data download complete for F.US.EPU23. Unique request ID: 3 | 2023-07-25 17:02:09.618 Removing historical data download ID 3. | 2023-07-25 17:02:09.618 Real-time Intraday chart data file updates started for F.US.EPU23 | 2023-07-25 17:02:09.618 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU23.scid. Thread ID: 9852 | 2023-07-25 17:02:09.624 Intraday chart data file opened for F.US.EPU23 | 2023-07-25 17:02:09.624 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2023-07-25 17:02:09.624 Triggering next historical data download in queue. | 2023-07-25 17:02:09.624 No download requests in the queue to start downloads for. | 2023-07-25 17:02:09.624 Socket (3) | Socket gracefully closed by remote side. | 2023-07-25 17:02:09.727 Socket (3) | Closed. | 2023-07-25 17:02:09.727 |
| [2023-07-26 09:15:32] |
| Sierra_Chart Engineering - Posts: 17198 |
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This is the problem: Local computer UTC time and Server UTC time difference: 3570 seconds. | 2023-07-25 17:00:22.848 Notice: Your computer's clock is off by 3570 seconds. For help with this, press the 'Send for Analysis' button. | 2023-07-25 17:00:22.848 Refer to: Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating This will not correct existing order fills though. You have to edit the time of those: Trade Activity Log: Trade Activity Data Editing Menu Commands (Trade >> Trade Activity Log) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-26 09:17:15
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