Support Board
Date/Time: Wed, 27 Nov 2024 19:45:55 +0000
Increased charges
View Count: 259
| [2023-07-17 11:56:47] |
| User271338 - Posts: 4 |
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I have service package 11, at $46/month, and then am charged ~$15/month for the Denali data feed. My payments are automatically renewed via Stripe and have been this way for 6+ months. Why did the auto renewal charge me $84 for my service package this month?
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| [2023-07-17 11:58:51] |
| Sierra_Chart Engineering - Posts: 17198 |
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There was an issue with Stripe automatic billing late last week and we will be crediting back the duplicate charge.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-17 11:59:12
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| [2023-07-17 19:21:46] |
| John - SC Support - Posts: 36344 |
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We have refunded $42.00 back to your card.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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