Support Board
Date/Time: Wed, 27 Nov 2024 20:31:42 +0000
Chart DOM data not working with IBKR/denali Exchange data feed
View Count: 527
| [2023-07-10 17:24:05] |
| Bhargav09 - Posts: 15 |
|
Hi, I am setting up my chart DOM data using customize CHart/Trade DOM. I am connecting using IBKR and allowing sierra chart data feed for charting. I have denali data feed - Activated Exchange: Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts. I am using it for E-Mini Future contract. When connected via IBKR, only 10 column for Bid size/Buy Column and for Ask size/sell column are available. Which I expect to be the full book since I have denali data feed. While using directly denali data feed, complete chart DOM is empty. This is somehow confusing. I have attached the picture for both cases along with the customize setting. What could be the reason for this? Thanks in advance. |
 SC DATA- All services.PNG / V - Attached On 2023-07-10 17:18:48 UTC - Size: 72.13 KB - 112 views Interactive Brokers.PNG / V - Attached On 2023-07-10 17:18:54 UTC - Size: 100.53 KB - 89 views customize-setting.PNG / V - Attached On 2023-07-10 17:20:09 UTC - Size: 55.15 KB - 87 views |
| [2023-07-10 17:48:43] |
| Sierra_Chart Engineering - Posts: 17198 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-10 19:20:57] |
| Bhargav09 - Posts: 15 |
|
Hi, I am attaching the message log for the given instruction. Software version: 2517 64-bit | 2023-07-10 14:18:05.895 Primary Thread ID: 31912 | 2023-07-10 14:18:05.895 Usage end date: 2023-08-06 | 2023-07-10 14:18:05.895 Enabled for: Advanced Features 2. | 2023-07-10 14:18:05.895 Enabled for: Sierra Chart Historical Data Service. | 2023-07-10 14:18:05.895 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-07-10 14:18:05.895 Enabled for: Delayed Denali Exchange Data Feed. | 2023-07-10 14:18:05.895 Enabled for exchange2: CME (Trading Account Required) | 2023-07-10 14:18:05.895 Enabled for exchange2: CBOT (Trading Account Required) | 2023-07-10 14:18:05.895 Enabled for exchange2: COMEX (Trading Account Required) | 2023-07-10 14:18:05.895 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-07-10 14:18:05.895 Enabled for exchange2: fairx_exchange.data | 2023-07-10 14:18:05.895 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-07-10 14:18:05.895 Current selected Data/Trading service: Interactive Brokers | 2023-07-10 14:18:05.895 Custom symbol settings values: enabled | 2023-07-10 14:18:05.895 Chart Update Interval: 500 | 2023-07-10 14:18:05.895 Intraday Data Storage Time Unit: 0 | 2023-07-10 14:18:05.895 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-07-10 14:18:05.895 2023-07-10 19:18:05 Local computer time in UTC | 2023-07-10 14:18:05.895 2023-07-10 14:18:05 Local computer time in SC Time Zone | 2023-07-10 14:18:05.895 2023-07-10 19:17:05 Server time in UTC | 2023-07-10 14:18:05.895 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-07-10 14:18:05.895 Program path: C:\SierraChart\ | 2023-07-10 14:18:05.895 Data Files path: C:\SierraChart\Data\ | 2023-07-10 14:18:05.895 OS Version Number: 10.0 | 2023-07-10 14:18:05.895 Locale Setting: C | 2023-07-10 14:18:05.895 DLLs: UserContributedStudies_64.dll | 2023-07-10 14:18:05.895 Allowed protected custom studies: | 2023-07-10 14:18:05.895 Crash reporter started: true | 2023-07-10 14:18:05.895 ES-202309-CME 1 Min #12 | Reloading chart. | 2023-07-10 14:18:38.006 File >> Disconnect selected. | 2023-07-10 14:18:53.094 IB TWS socket (1) | CloseSocket call. | 2023-07-10 14:18:53.096 IB TWS socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-10 14:18:53.096 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-10 14:18:53.096 DTC Client socket (3) | CloseSocket call. | 2023-07-10 14:18:53.096 Denali Data Feed | Disconnected from the server. | 2023-07-10 14:18:53.097 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2023-07-10 14:18:53.097 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-07-10 14:18:53.097 IB TWS socket (1) | Socket gracefully closed by remote side. | 2023-07-10 14:18:53.097 IB TWS socket (1) | Closed. | 2023-07-10 14:18:53.097 DTC Client socket (2) | CloseSocket call. | 2023-07-10 14:18:53.097 SC DTC Data with Market Depth | Disconnected from the server. | 2023-07-10 14:18:53.097 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2023-07-10 14:18:53.097 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-10 14:18:53.097 DTC Client socket (4) | CloseSocket call. | 2023-07-10 14:18:53.097 SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-07-10 14:18:53.097 Interactive Brokers | Disconnected. | 2023-07-10 14:18:53.097 DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2023-07-10 14:18:53.097 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-07-10 14:18:53.218 DTC Client socket (3) | Closed. | 2023-07-10 14:18:53.218 DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-07-10 14:18:53.221 DTC Client socket (2) | Closed. | 2023-07-10 14:18:53.221 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2023-07-10 14:19:00.999 IB TWS socket (1) | Creating socket. | 2023-07-10 14:19:00.999 IB TWS socket (1) | New receive buffer size: 5242880 | 2023-07-10 14:19:00.999 IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2023-07-10 14:19:00.999 Interactive Brokers | Sending API sign: API | 2023-07-10 14:19:01.503 Interactive Brokers | Sending client version: v100..176 +PACEAPI. Waiting for acceptance. | 2023-07-10 14:19:01.503 Interactive Brokers | TWS server version: 176 | 2023-07-10 14:19:01.509 Interactive Brokers | TWS time: 20230710 21:19:00 CET | 2023-07-10 14:19:01.509 Interactive Brokers | Connected. Sending Start API command. | 2023-07-10 14:19:01.766 Interactive Brokers | Waiting for account information. | 2023-07-10 14:19:01.766 Interactive Brokers | Next valid order ID: 603 | 2023-07-10 14:19:01.770 IB Account information received. | 2023-07-10 14:19:01.773 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2023-07-10 14:19:01.773 Interactive Brokers | Connected to Live account. | 2023-07-10 14:19:01.774 Updated verified funded futures trading account ending date to: 2023-08-09 19:19:01 | 2023-07-10 14:19:01.774 Interactive Brokers | Connected to server complete. | 2023-07-10 14:19:01.774 Triggering next historical data download in queue. | 2023-07-10 14:19:01.774 Triggering next historical data download in queue. | 2023-07-10 14:19:01.774 Triggering next historical data download in queue. | 2023-07-10 14:19:01.774 Triggering next historical data download in queue. | 2023-07-10 14:19:01.774 Updated verified funded futures trading account ending date to: 2023-08-09 19:19:01 | 2023-07-10 14:19:01.774 Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. | 2023-07-10 14:19:01.775 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2023-07-10 14:19:01.775 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2023-07-10 14:19:01.775 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2023-07-10 14:19:01.775 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2023-07-10 14:19:01.775 Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. | 2023-07-10 14:19:01.775 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2023-07-10 14:19:01.775 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2023-07-10 14:19:01.775 Message from IB: Sec-def data farm connection is OK:secdefeu. IB Error Code: 2158. Request ID: -1. | 2023-07-10 14:19:01.775 No download requests in the queue to start downloads for. | 2023-07-10 14:19:01.775 No download requests in the queue to start downloads for. | 2023-07-10 14:19:01.775 No download requests in the queue to start downloads for. | 2023-07-10 14:19:01.775 No download requests in the queue to start downloads for. | 2023-07-10 14:19:01.775 Interactive Brokers | Next valid order ID: 603 | 2023-07-10 14:19:01.775 Mapping ES-202309-CME to ESU23. Service code: cme | 2023-07-10 14:19:01.776 Using symbol data fast lookup vector | 2023-07-10 14:19:01.776 Denali Data Feed | Starting real-time market data updates for: ES-202309-CME (ESU23). ID: 1 Service code: cme | 2023-07-10 14:19:01.776 Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 443 | 2023-07-10 14:19:01.776 Denali Data Feed | Requesting security definition data for: ES-202309-CME (ESU23). ID: 1 | 2023-07-10 14:19:01.776 Added historical Intraday data request for ES-202309-CME to the queue. | 2023-07-10 14:19:01.776 Intraday data recording state for symbol ES-202309-CME is set to download 'Pending'. | 2023-07-10 14:19:01.776 Triggering next historical data download in queue. | 2023-07-10 14:19:01.776 DTC Client socket (2) | Creating socket. | 2023-07-10 14:19:01.777 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-10 14:19:01.777 DTC Client socket (2) | Connecting to IP: 142.215.18.148. | 2023-07-10 14:19:01.777 Delaying start of download for ES-202309-CME. | 2023-07-10 14:19:01.778 Interactive Brokers | Next valid order ID: 603 | 2023-07-10 14:19:01.778 Using Bid/Ask average for last trade price for USOil | 2023-07-10 14:19:01.790 SC DTC Data with Market Depth | Starting real-time market data updates for: USOil. ID: 2 Service code: fxcm | 2023-07-10 14:19:01.790 SC DTC Data with Market Depth | Connecting to the server ds13-2.sierracharts.com. Port 10048 | 2023-07-10 14:19:01.790 SC DTC Data with Market Depth | Requesting security definition data for: USOil. ID: 2 | 2023-07-10 14:19:01.790 Added historical Intraday data request for USOil to the queue. | 2023-07-10 14:19:01.790 Intraday data recording state for symbol USOil is set to download 'Pending'. | 2023-07-10 14:19:01.790 Triggering next historical data download in queue. | 2023-07-10 14:19:01.790 DTC Client socket (3) | Creating socket. | 2023-07-10 14:19:01.791 DTC Client socket (3) | New receive buffer size: 5242880 | 2023-07-10 14:19:01.791 DTC Client socket (3) | Connecting to IP: 162.251.232.245. | 2023-07-10 14:19:01.791 Using Bid/Ask average for last trade price for US30 | 2023-07-10 14:19:01.792 SC DTC Data with Market Depth | Starting real-time market data updates for: US30. ID: 3 Service code: fxcm | 2023-07-10 14:19:01.792 SC DTC Data with Market Depth | Requesting security definition data for: US30. ID: 3 | 2023-07-10 14:19:01.792 Added historical Intraday data request for US30 to the queue. | 2023-07-10 14:19:01.792 Intraday data recording state for symbol US30 is set to download 'Pending'. | 2023-07-10 14:19:01.792 Triggering next historical data download in queue. | 2023-07-10 14:19:01.792 Using Bid/Ask average for last trade price for EURUSD | 2023-07-10 14:19:01.793 SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 4 Service code: fxcm | 2023-07-10 14:19:01.793 SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 4 | 2023-07-10 14:19:01.793 Added historical Intraday data request for EURUSD to the queue. | 2023-07-10 14:19:01.793 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2023-07-10 14:19:01.793 Triggering next historical data download in queue. | 2023-07-10 14:19:01.793 Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data | 2023-07-10 14:19:01.799 SC DTC Delayed Exchange Data | Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 5 Service code: nasdaq_exchange.data | 2023-07-10 14:19:01.799 SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-07-10 14:19:01.799 SC DTC Delayed Exchange Data | Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 5 | 2023-07-10 14:19:01.799 Added historical Intraday data request for AAPL-NQTV to the queue. | 2023-07-10 14:19:01.799 Intraday data recording state for symbol AAPL-NQTV is set to download 'Pending'. | 2023-07-10 14:19:01.799 Triggering next historical data download in queue. | 2023-07-10 14:19:01.799 DTC Client socket (5) | Creating socket. | 2023-07-10 14:19:01.799 DTC Client socket (5) | New receive buffer size: 5242880 | 2023-07-10 14:19:01.799 DTC Client socket (5) | Connecting to IP: 38.65.8.115. | 2023-07-10 14:19:01.799 Denali Data Feed | Network connection to server complete. | 2023-07-10 14:19:01.903 Denali Data Feed | Starting socket receive thread. | 2023-07-10 14:19:01.903 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-10 14:19:01.904 SC DTC Delayed Exchange Data | Network connection to server complete. | 2023-07-10 14:19:01.904 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2023-07-10 14:19:01.904 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-10 14:19:01.904 SC DTC Data with Market Depth | Network connection to server complete. | 2023-07-10 14:19:01.940 SC DTC Data with Market Depth | Starting socket receive thread. | 2023-07-10 14:19:01.940 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-10 14:19:01.940 Using Bid/Ask average for last trade price for XAUUSD | 2023-07-10 14:19:01.971 SC DTC Data with Market Depth | Starting real-time market data updates for: XAUUSD. ID: 6 Service code: fxcm | 2023-07-10 14:19:01.971 SC DTC Data with Market Depth | Requesting security definition data for: XAUUSD. ID: 6 | 2023-07-10 14:19:01.971 Using Bid/Ask average for last trade price for SPX500 | 2023-07-10 14:19:01.973 SC DTC Data with Market Depth | Starting real-time market data updates for: SPX500. ID: 7 Service code: fxcm | 2023-07-10 14:19:01.973 SC DTC Data with Market Depth | Requesting security definition data for: SPX500. ID: 7 | 2023-07-10 14:19:01.973 Added historical Intraday data request for XAUUSD to the queue. | 2023-07-10 14:19:01.974 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2023-07-10 14:19:01.974 Triggering next historical data download in queue. | 2023-07-10 14:19:01.974 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-10 14:19:02.038 Denali Data Feed | Sending logon request message. | 2023-07-10 14:19:02.038 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2023-07-10 14:19:02.040 SC DTC Delayed Exchange Data | Sending logon request message. | 2023-07-10 14:19:02.040 Interactive Brokers | Requesting Trade Positions snapshot and updates for account: U621* | 2023-07-10 14:19:02.044 Interactive Brokers | Received Trade Positions download end message for account U621* | 2023-07-10 14:19:02.047 Interactive Brokers | Begin Trade Positions processing. | 2023-07-10 14:19:02.047 Interactive Brokers | Received Trade Positions. Performing final processing. | 2023-07-10 14:19:02.047 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2023-07-10 14:19:02.095 SC DTC Data with Market Depth | Sending logon request message. | 2023-07-10 14:19:02.095 SC DTC Delayed Exchange Data | Received logon response. | 2023-07-10 14:19:02.670 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2023-07-10 14:19:02.670 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2023-07-10 14:19:02.670 SC DTC Delayed Exchange Data | Successfully connected. | 2023-07-10 14:19:02.670 SC DTC Delayed Exchange Data | Trading is not supported. | 2023-07-10 14:19:02.670 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: AAPL-NQTV -> AAPL-NQTV | 2023-07-10 14:19:02.670 SC DTC Delayed Exchange Data | Received security definition for symbol AAPL-NQTV | 2023-07-10 14:19:02.857 Denali Data Feed | Received logon response. | 2023-07-10 14:19:02.918 Denali Data Feed | Server Name: SC Realtime Server. | 2023-07-10 14:19:02.918 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-10 14:19:02.918 Denali Data Feed | Successfully connected. | 2023-07-10 14:19:02.918 Denali Data Feed | Trading is not supported. | 2023-07-10 14:19:02.918 Denali Data Feed | Restarting real-time data updates for symbol: ES-202309-CME -> ESU23 | 2023-07-10 14:19:02.918 SC DTC Data with Market Depth | Received logon response. | 2023-07-10 14:19:02.961 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2023-07-10 14:19:02.961 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2023-07-10 14:19:02.961 SC DTC Data with Market Depth | Successfully connected. | 2023-07-10 14:19:02.961 SC DTC Data with Market Depth | Trading is not supported. | 2023-07-10 14:19:02.961 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2023-07-10 14:19:02.961 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: SPX500 | 2023-07-10 14:19:02.961 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: US30 | 2023-07-10 14:19:02.961 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: USOil | 2023-07-10 14:19:02.961 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XAUUSD | 2023-07-10 14:19:02.961 Denali Data Feed | Received security definition for symbol ES-202309-CME | 2023-07-10 14:19:03.136 SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2023-07-10 14:19:03.211 SC DTC Data with Market Depth | Received security definition for symbol SPX500 | 2023-07-10 14:19:03.211 SC DTC Data with Market Depth | Received security definition for symbol US30 | 2023-07-10 14:19:03.211 SC DTC Data with Market Depth | Received security definition for symbol USOil | 2023-07-10 14:19:03.211 SC DTC Data with Market Depth | Received security definition for symbol XAUUSD | 2023-07-10 14:19:03.211 HD Request # 10 | Downloading Intraday chart data for ES-202309-CME to the file ES-202309-CME.scid. Service: cme | 2023-07-10 14:19:08.456 HD Request # 10 | Download start date-time: 2023-07-10 14:18:49.000000. File last date-time: 2023-07-10 14:18:49.640000 | 2023-07-10 14:19:08.457 HD Request # 10 | Using server: ds26.sierracharts.com port 10149 | 2023-07-10 14:19:08.457 Socket (6) | Creating socket. | 2023-07-10 14:19:08.458 Socket (6) | New receive buffer size: 5242880 | 2023-07-10 14:19:08.458 Socket (6) | Connecting to IP: 142.215.17.188. | 2023-07-10 14:19:08.458 HD Request # 10 | Setting DTC encoding to Binary VLS | 2023-07-10 14:19:08.690 HD Request # 10 | Sending historical data logon request message. | 2023-07-10 14:19:08.690 HD Request # 10 | Requesting Intraday data. Start date-time: 2023-07-10 14:18:49. Record interval: 0. Symbol: ESU23 | 2023-07-10 14:19:09.348 HD Request # 10 | Decompressing data. | 2023-07-10 14:19:09.457 HD Request # 10 | Receiving Intraday data for ES-202309-CME starting at 2023-07-10 14:18:49.640000 | 2023-07-10 14:19:09.564 Socket (6) | CloseSocket call. | 2023-07-10 14:19:09.564 Socket (6) | Shutdown started. Waiting for graceful close. | 2023-07-10 14:19:09.564 Historical data download thread signaled to stop. | 2023-07-10 14:19:09.564 HD Request # 10 | Timestamp of first Intraday data file record written: 2023-07-10 14:18:53.605000. | 2023-07-10 14:19:09.565 HD Request # 10 | Received 177 Intraday data records from 2023-07-10 14:18:49.640000 to 2023-07-10 14:19:07.339000 (17.7 seconds. Delay: 2.2 seconds) and wrote 176 records for ES-202309-CME | 2023-07-10 14:19:09.565 HD Request # 10 | Completion time: 1s. | 2023-07-10 14:19:09.565 HD Request # 10 | Intraday data download complete for ES-202309-CME. Unique request ID: 10 | 2023-07-10 14:19:09.565 Removing historical data download ID 10. | 2023-07-10 14:19:09.565 Real-time Intraday chart data file updates started for ES-202309-CME | 2023-07-10 14:19:09.565 Intraday chart data file opened for ES-202309-CME | 2023-07-10 14:19:09.565 HD Request # 10 | Enabling Intraday chart updating for symbol. | 2023-07-10 14:19:09.565 Triggering next historical data download in queue. | 2023-07-10 14:19:09.565 HD Request # 11 | Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm | 2023-07-10 14:19:09.565 HD Request # 11 | Download start date-time: 2023-07-10 14:18:47.000000. File last date-time: 2023-07-10 14:18:47.947000 | 2023-07-10 14:19:09.566 HD Request # 11 | Using server: ds13-2.sierracharts.com port 10150 | 2023-07-10 14:19:09.566 Socket (7) | Creating socket. | 2023-07-10 14:19:09.566 Socket (7) | New receive buffer size: 5242880 | 2023-07-10 14:19:09.567 Socket (7) | Connecting to IP: 162.251.232.245. | 2023-07-10 14:19:09.567 Socket (6) | Socket gracefully closed by remote side. | 2023-07-10 14:19:09.676 Socket (6) | Closed. | 2023-07-10 14:19:09.676 HD Request # 11 | Setting DTC encoding to Binary VLS | 2023-07-10 14:19:09.865 HD Request # 11 | Sending historical data logon request message. | 2023-07-10 14:19:09.865 HD Request # 11 | Requesting Intraday data. Start date-time: 2023-07-10 14:18:47. Record interval: 0. Symbol: USOil | 2023-07-10 14:19:10.631 HD Request # 11 | Decompressing data. | 2023-07-10 14:19:10.774 HD Request # 11 | Receiving Intraday data for USOil starting at 2023-07-10 14:18:48.098000 | 2023-07-10 14:19:10.918 Socket (7) | CloseSocket call. | 2023-07-10 14:19:10.918 Socket (7) | Shutdown started. Waiting for graceful close. | 2023-07-10 14:19:10.918 Historical data download thread signaled to stop. | 2023-07-10 14:19:10.918 HD Request # 11 | Timestamp of first Intraday data file record written: 2023-07-10 14:18:48.098000. | 2023-07-10 14:19:10.918 HD Request # 11 | Received 13 Intraday data records from 2023-07-10 14:18:48.098000 to 2023-07-10 14:19:02.510000 (14.4 seconds. Delay: 8.4 seconds) and wrote 13 records for USOil | 2023-07-10 14:19:10.919 HD Request # 11 | Completion time: 1s. | 2023-07-10 14:19:10.919 HD Request # 11 | Intraday data download complete for USOil. Unique request ID: 11 | 2023-07-10 14:19:10.919 Removing historical data download ID 11. | 2023-07-10 14:19:10.919 Real-time Intraday chart data file updates started for USOil | 2023-07-10 14:19:10.919 Intraday chart data file opened for USOil | 2023-07-10 14:19:10.919 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2023-07-10 14:19:10.919 Triggering next historical data download in queue. | 2023-07-10 14:19:10.919 HD Request # 12 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2023-07-10 14:19:10.919 HD Request # 12 | Download start date-time: 2023-07-10 14:18:52.000000. File last date-time: 2023-07-10 14:18:52.704000 | 2023-07-10 14:19:10.920 HD Request # 12 | Using server: ds4.sierracharts.com port 10149 | 2023-07-10 14:19:10.920 Socket (6) | Creating socket. | 2023-07-10 14:19:10.920 Socket (6) | New receive buffer size: 5242880 | 2023-07-10 14:19:10.920 Socket (6) | Connecting to IP: 142.215.18.102. | 2023-07-10 14:19:10.920 Socket (7) | Socket gracefully closed by remote side. | 2023-07-10 14:19:11.066 Socket (7) | Closed. | 2023-07-10 14:19:11.066 HD Request # 12 | Setting DTC encoding to Binary VLS | 2023-07-10 14:19:11.152 HD Request # 12 | Sending historical data logon request message. | 2023-07-10 14:19:11.152 HD Request # 12 | Requesting Intraday data. Start date-time: 2023-07-10 14:18:52. Record interval: 0. Symbol: US30 | 2023-07-10 14:19:11.792 HD Request # 12 | Decompressing data. | 2023-07-10 14:19:11.907 HD Request # 12 | Receiving Intraday data for US30 starting at 2023-07-10 14:18:52.704000 | 2023-07-10 14:19:12.023 Socket (6) | CloseSocket call. | 2023-07-10 14:19:12.023 Socket (6) | Shutdown started. Waiting for graceful close. | 2023-07-10 14:19:12.023 Historical data download thread signaled to stop. | 2023-07-10 14:19:12.023 HD Request # 12 | Timestamp of first Intraday data file record written: 2023-07-10 14:18:53.210000. | 2023-07-10 14:19:12.023 HD Request # 12 | Received 67 Intraday data records from 2023-07-10 14:18:52.704000 to 2023-07-10 14:19:10.373000 (17.7 seconds. Delay: 1.7 seconds) and wrote 66 records for US30 | 2023-07-10 14:19:12.023 HD Request # 12 | Completion time: 2s. | 2023-07-10 14:19:12.023 HD Request # 12 | Intraday data download complete for US30. Unique request ID: 12 | 2023-07-10 14:19:12.023 Removing historical data download ID 12. | 2023-07-10 14:19:12.023 Real-time Intraday chart data file updates started for US30 | 2023-07-10 14:19:12.023 Intraday chart data file opened for US30 | 2023-07-10 14:19:12.023 HD Request # 12 | Enabling Intraday chart updating for symbol. | 2023-07-10 14:19:12.023 Triggering next historical data download in queue. | 2023-07-10 14:19:12.023 HD Request # 13 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2023-07-10 14:19:12.023 HD Request # 13 | Download start date-time: 2023-07-10 14:18:49.000000. File last date-time: 2023-07-10 14:18:49.540000 | 2023-07-10 14:19:12.024 HD Request # 13 | Using server: ds12.sierracharts.com port 10150 | 2023-07-10 14:19:12.024 Socket (7) | Creating socket. | 2023-07-10 14:19:12.024 Socket (7) | New receive buffer size: 5242880 | 2023-07-10 14:19:12.024 Socket (7) | Connecting to IP: 142.215.18.101. | 2023-07-10 14:19:12.024 Socket (6) | Socket gracefully closed by remote side. | 2023-07-10 14:19:12.134 Socket (6) | Closed. | 2023-07-10 14:19:12.134 HD Request # 13 | Setting DTC encoding to Binary VLS | 2023-07-10 14:19:12.279 HD Request # 13 | Sending historical data logon request message. | 2023-07-10 14:19:12.279 Opened cached Intraday file: C:\SierraChart\Data\ES-202309-CME.scid. Thread ID: 32340 | 2023-07-10 14:19:12.636 HD Request # 13 | Requesting Intraday data. Start date-time: 2023-07-10 14:18:49. Record interval: 0. Symbol: EURUSD | 2023-07-10 14:19:12.917 HD Request # 13 | Decompressing data. | 2023-07-10 14:19:13.027 HD Request # 13 | Receiving Intraday data for EURUSD starting at 2023-07-10 14:18:49.540000 | 2023-07-10 14:19:13.165 Socket (7) | CloseSocket call. | 2023-07-10 14:19:13.165 Socket (7) | Shutdown started. Waiting for graceful close. | 2023-07-10 14:19:13.166 Historical data download thread signaled to stop. | 2023-07-10 14:19:13.166 HD Request # 13 | Timestamp of first Intraday data file record written: 2023-07-10 14:18:53.788000. | 2023-07-10 14:19:13.166 HD Request # 13 | Received 21 Intraday data records from 2023-07-10 14:18:49.540000 to 2023-07-10 14:19:10.888000 (21.3 seconds. Delay: 2.3 seconds) and wrote 20 records for EURUSD | 2023-07-10 14:19:13.166 HD Request # 13 | Completion time: 1s. | 2023-07-10 14:19:13.166 HD Request # 13 | Intraday data download complete for EURUSD. Unique request ID: 13 | 2023-07-10 14:19:13.166 Removing historical data download ID 13. | 2023-07-10 14:19:13.166 Real-time Intraday chart data file updates started for EURUSD | 2023-07-10 14:19:13.166 Intraday chart data file opened for EURUSD | 2023-07-10 14:19:13.166 HD Request # 13 | Enabling Intraday chart updating for symbol. | 2023-07-10 14:19:13.166 Triggering next historical data download in queue. | 2023-07-10 14:19:13.166 HD Request # 14 | Downloading Intraday chart data for AAPL-NQTV to the file AAPL-NQTV.scid. Service: nasdaq_exchange.data | 2023-07-10 14:19:13.166 HD Request # 14 | Download start date-time: 2023-07-10 14:03:50.000000. File last date-time: 2023-07-10 14:03:50.184002 | 2023-07-10 14:19:13.166 HD Request # 14 | Using server: ds25.sierracharts.com port 10149 | 2023-07-10 14:19:13.166 Socket (6) | Creating socket. | 2023-07-10 14:19:13.166 Socket (6) | New receive buffer size: 5242880 | 2023-07-10 14:19:13.167 Socket (6) | Connecting to IP: 38.65.8.115. | 2023-07-10 14:19:13.167 Socket (7) | Socket gracefully closed by remote side. | 2023-07-10 14:19:13.283 Socket (7) | Closed. | 2023-07-10 14:19:13.283 HD Request # 14 | Setting DTC encoding to Binary VLS | 2023-07-10 14:19:13.382 HD Request # 14 | Sending historical data logon request message. | 2023-07-10 14:19:13.382 HD Request # 14 | Requesting Intraday data. Start date-time: 2023-07-10 14:03:50. Record interval: 0. Symbol: AAPL-NQTV | 2023-07-10 14:19:13.916 HD Request # 14 | Decompressing data. | 2023-07-10 14:19:14.010 HD Request # 14 | Receiving Intraday data for AAPL-NQTV starting at 2023-07-10 14:03:50.184000 | 2023-07-10 14:19:14.110 Socket (6) | CloseSocket call. | 2023-07-10 14:19:14.111 Historical data download thread signaled to stop. | 2023-07-10 14:19:14.111 Socket (6) | Shutdown started. Waiting for graceful close. | 2023-07-10 14:19:14.111 HD Request # 14 | Timestamp of first Intraday data file record written: 2023-07-10 14:03:54.141000. | 2023-07-10 14:19:14.111 HD Request # 14 | Received 71 Intraday data records from 2023-07-10 14:03:50.184000 to 2023-07-10 14:04:12.670000 (22.5 seconds. Delay: 15.0 minutes) and wrote 68 records for AAPL-NQTV | 2023-07-10 14:19:14.111 HD Request # 14 | Completion time: 1s. | 2023-07-10 14:19:14.112 HD Request # 14 | Intraday data download complete for AAPL-NQTV. Unique request ID: 14 | 2023-07-10 14:19:14.112 Removing historical data download ID 14. | 2023-07-10 14:19:14.112 Real-time Intraday chart data file updates started for AAPL-NQTV | 2023-07-10 14:19:14.112 Intraday chart data file opened for AAPL-NQTV | 2023-07-10 14:19:14.112 HD Request # 14 | Enabling Intraday chart updating for symbol. | 2023-07-10 14:19:14.112 Triggering next historical data download in queue. | 2023-07-10 14:19:14.112 HD Request # 15 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2023-07-10 14:19:14.112 HD Request # 15 | Download start date-time: 2023-07-10 14:18:46.000000. File last date-time: 2023-07-10 14:18:46.957000 | 2023-07-10 14:19:14.113 HD Request # 15 | Using server: ds13-2.sierracharts.com port 10150 | 2023-07-10 14:19:14.113 Socket (7) | Creating socket. | 2023-07-10 14:19:14.113 Socket (7) | New receive buffer size: 5242880 | 2023-07-10 14:19:14.113 Socket (7) | Connecting to IP: 162.251.232.245. | 2023-07-10 14:19:14.113 Socket (6) | Socket gracefully closed by remote side. | 2023-07-10 14:19:14.210 Socket (6) | Closed. | 2023-07-10 14:19:14.210 Opened cached Intraday file: C:\SierraChart\Data\AAPL-NQTV.scid. Thread ID: 28388 | 2023-07-10 14:19:14.357 HD Request # 15 | Setting DTC encoding to Binary VLS | 2023-07-10 14:19:14.420 HD Request # 15 | Sending historical data logon request message. | 2023-07-10 14:19:14.420 HD Request # 15 | Requesting Intraday data. Start date-time: 2023-07-10 14:18:46. Record interval: 0. Symbol: XAUUSD | 2023-07-10 14:19:14.566 HD Request # 15 | Decompressing data. | 2023-07-10 14:19:14.712 HD Request # 15 | Receiving Intraday data for XAUUSD starting at 2023-07-10 14:18:46.893000 | 2023-07-10 14:19:14.858 Socket (7) | CloseSocket call. | 2023-07-10 14:19:14.859 Socket (7) | Shutdown started. Waiting for graceful close. | 2023-07-10 14:19:14.859 Historical data download thread signaled to stop. | 2023-07-10 14:19:14.859 HD Request # 15 | Timestamp of first Intraday data file record written: 2023-07-10 14:18:47.108000. | 2023-07-10 14:19:14.859 HD Request # 15 | Received 16 Intraday data records from 2023-07-10 14:18:46.893000 to 2023-07-10 14:19:12.018000 (25.1 seconds. Delay: 2.8 seconds) and wrote 15 records for XAUUSD | 2023-07-10 14:19:14.859 HD Request # 15 | Completion time: 0s. | 2023-07-10 14:19:14.860 HD Request # 15 | Intraday data download complete for XAUUSD. Unique request ID: 15 | 2023-07-10 14:19:14.860 Removing historical data download ID 15. | 2023-07-10 14:19:14.860 Real-time Intraday chart data file updates started for XAUUSD | 2023-07-10 14:19:14.860 Intraday chart data file opened for XAUUSD | 2023-07-10 14:19:14.860 HD Request # 15 | Enabling Intraday chart updating for symbol. | 2023-07-10 14:19:14.860 Triggering next historical data download in queue. | 2023-07-10 14:19:14.860 No download requests in the queue to start downloads for. | 2023-07-10 14:19:14.860 Socket (7) | Socket gracefully closed by remote side. | 2023-07-10 14:19:15.008 Socket (7) | Closed. | 2023-07-10 14:19:15.008 Opened cached Intraday file: C:\SierraChart\Data\US30.scid. Thread ID: 32340 | 2023-07-10 14:19:17.678 Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 32340 | 2023-07-10 14:19:17.678 Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 32340 | 2023-07-10 14:19:17.679 |
| [2023-07-11 09:24:42] |
| Sierra_Chart Engineering - Posts: 17198 |
|
We see the data is coming from the Denali Exchange Data Feed. Therefore, refer to: File Menu: Not Receiving the Full Number of Market Depth Levels Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-11 11:48:46] |
| Bhargav09 - Posts: 15 |
|
Hi, I followed the steps mentioned in the link, but it did not help me. Anyhow, I found out the reason why market depth is limited, but dont know how to solve it. I chart E-Mini future contract but trade Micro Future contract, by using 'Trade and Current Quote Symbol (Action)'. I have following configuration, Symbol (Action) : ES-202309-CME Trade and Current Quote Symbol (Action) : MES-202309-CME With above configuration, market depth is limited to 10/11 values. But when I remove 'Trade and Current Quote Symbol (Action)' then I get the complete market depth. |
| [2023-07-11 12:53:04] |
| Sierra_Chart Engineering - Posts: 17198 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. This must be the MES symbol in your case. Disconnect from the data feed with "File >> Disconnect". Open a market depth window with File >> Open Market Depth Window. Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-11 12:55:32
|
| [2023-07-11 13:17:09] |
| Bhargav09 - Posts: 15 |
|
Hi, Followed the instructions for MES symbol. Software version: 2517 64-bit | 2023-07-11 08:14:43.348 Primary Thread ID: 10124 | 2023-07-11 08:14:43.348 Usage end date: 2023-08-06 | 2023-07-11 08:14:43.348 Enabled for: Advanced Features 2. | 2023-07-11 08:14:43.348 Enabled for: Sierra Chart Historical Data Service. | 2023-07-11 08:14:43.348 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-07-11 08:14:43.348 Enabled for: Delayed Denali Exchange Data Feed. | 2023-07-11 08:14:43.348 Enabled for exchange2: CME (Trading Account Required) | 2023-07-11 08:14:43.348 Enabled for exchange2: CBOT (Trading Account Required) | 2023-07-11 08:14:43.348 Enabled for exchange2: COMEX (Trading Account Required) | 2023-07-11 08:14:43.348 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-07-11 08:14:43.348 Enabled for exchange2: fairx_exchange.data | 2023-07-11 08:14:43.348 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-07-11 08:14:43.348 Current selected Data/Trading service: Interactive Brokers | 2023-07-11 08:14:43.348 Custom symbol settings values: enabled | 2023-07-11 08:14:43.348 Chart Update Interval: 500 | 2023-07-11 08:14:43.348 Intraday Data Storage Time Unit: 0 | 2023-07-11 08:14:43.348 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-07-11 08:14:43.348 2023-07-11 13:14:43 Local computer time in UTC | 2023-07-11 08:14:43.348 2023-07-11 08:14:43 Local computer time in SC Time Zone | 2023-07-11 08:14:43.348 2023-07-11 11:02:48 Server time in UTC | 2023-07-11 08:14:43.348 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-07-11 08:14:43.348 Program path: C:\SierraChart\ | 2023-07-11 08:14:43.348 Data Files path: C:\SierraChart\Data\ | 2023-07-11 08:14:43.348 OS Version Number: 10.0 | 2023-07-11 08:14:43.348 Locale Setting: C | 2023-07-11 08:14:43.348 DLLs: UserContributedStudies_64.dll | 2023-07-11 08:14:43.348 Allowed protected custom studies: | 2023-07-11 08:14:43.348 Crash reporter started: true | 2023-07-11 08:14:43.348 MES-202309-CME-USD 1 Min #1 | Reloading chart. | 2023-07-11 08:14:58.528 File >> Disconnect selected. | 2023-07-11 08:15:10.708 IB TWS socket (3) | CloseSocket call. | 2023-07-11 08:15:10.708 IB TWS socket (3) | Shutdown started. Waiting for graceful close. | 2023-07-11 08:15:10.708 IB TWS socket (3) | Socket gracefully closed by remote side. | 2023-07-11 08:15:10.709 IB TWS socket (3) | Closed. | 2023-07-11 08:15:10.709 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-11 08:15:10.709 DTC Client socket (5) | CloseSocket call. | 2023-07-11 08:15:10.710 DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2023-07-11 08:15:10.710 Denali Data Feed | Disconnected from the server. | 2023-07-11 08:15:10.710 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2023-07-11 08:15:10.710 DTC Client socket (6) | CloseSocket call. | 2023-07-11 08:15:10.710 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2023-07-11 08:15:10.710 SC DTC Data with Market Depth | Disconnected from the server. | 2023-07-11 08:15:10.710 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2023-07-11 08:15:10.710 DTC Client socket (8) | CloseSocket call. | 2023-07-11 08:15:10.710 DTC Client socket (8) | Shutdown started. Waiting for graceful close. | 2023-07-11 08:15:10.710 SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-07-11 08:15:10.710 Interactive Brokers | Disconnected. | 2023-07-11 08:15:10.710 DTC Client socket (8) | Socket gracefully closed by remote side. | 2023-07-11 08:15:10.988 DTC Client socket (8) | Closed. | 2023-07-11 08:15:10.988 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2023-07-11 08:15:38.540 IB TWS socket (1) | Creating socket. | 2023-07-11 08:15:38.540 IB TWS socket (1) | New receive buffer size: 5242880 | 2023-07-11 08:15:38.540 IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2023-07-11 08:15:38.540 Interactive Brokers | Sending API sign: API | 2023-07-11 08:15:39.041 Interactive Brokers | Sending client version: v100..176 +PACEAPI. Waiting for acceptance. | 2023-07-11 08:15:39.041 Interactive Brokers | TWS server version: 176 | 2023-07-11 08:15:39.050 Interactive Brokers | TWS time: 20230711 15:15:38 CET | 2023-07-11 08:15:39.050 Interactive Brokers | Connected. Sending Start API command. | 2023-07-11 08:15:39.310 Interactive Brokers | Waiting for account information. | 2023-07-11 08:15:39.310 Interactive Brokers | Next valid order ID: 603 | 2023-07-11 08:15:39.315 IB Account information received. | 2023-07-11 08:15:39.315 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2023-07-11 08:15:39.315 Interactive Brokers | Connected to Live account. | 2023-07-11 08:15:39.315 Updated verified funded futures trading account ending date to: 2023-08-10 13:15:39 | 2023-07-11 08:15:39.315 Interactive Brokers | Connected to server complete. | 2023-07-11 08:15:39.315 Triggering next historical data download in queue. | 2023-07-11 08:15:39.316 Triggering next historical data download in queue. | 2023-07-11 08:15:39.316 Triggering next historical data download in queue. | 2023-07-11 08:15:39.316 Triggering next historical data download in queue. | 2023-07-11 08:15:39.316 Updated verified funded futures trading account ending date to: 2023-08-10 13:15:39 | 2023-07-11 08:15:39.316 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2023-07-11 08:15:39.317 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2023-07-11 08:15:39.317 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2023-07-11 08:15:39.317 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2023-07-11 08:15:39.317 Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. | 2023-07-11 08:15:39.317 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2023-07-11 08:15:39.317 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2023-07-11 08:15:39.317 Message from IB: Sec-def data farm connection is OK:secdefeu. IB Error Code: 2158. Request ID: -1. | 2023-07-11 08:15:39.317 No download requests in the queue to start downloads for. | 2023-07-11 08:15:39.317 No download requests in the queue to start downloads for. | 2023-07-11 08:15:39.317 No download requests in the queue to start downloads for. | 2023-07-11 08:15:39.317 No download requests in the queue to start downloads for. | 2023-07-11 08:15:39.317 Interactive Brokers | Next valid order ID: 603 | 2023-07-11 08:15:39.318 Interactive Brokers | Next valid order ID: 603 | 2023-07-11 08:15:39.318 Mapping MES-202309-CME-USD to MESU23. Service code: cme | 2023-07-11 08:15:39.511 Using symbol data fast lookup vector | 2023-07-11 08:15:39.511 Denali Data Feed | Starting real-time market data updates for: MES-202309-CME-USD (MESU23). ID: 1 Service code: cme | 2023-07-11 08:15:39.511 Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 | 2023-07-11 08:15:39.511 Denali Data Feed | Requesting security definition data for: MES-202309-CME-USD (MESU23). ID: 1 | 2023-07-11 08:15:39.511 Added historical Intraday data request for MES-202309-CME-USD to the queue. | 2023-07-11 08:15:39.511 Intraday data recording state for symbol MES-202309-CME-USD is set to download 'Pending'. | 2023-07-11 08:15:39.511 Triggering next historical data download in queue. | 2023-07-11 08:15:39.511 DTC Client socket (2) | Creating socket. | 2023-07-11 08:15:39.512 DTC Client socket (2) | New receive buffer size: 5242880 | 2023-07-11 08:15:39.512 DTC Client socket (2) | Connecting to IP: 142.215.18.147. | 2023-07-11 08:15:39.512 Delaying start of download for MES-202309-CME-USD. | 2023-07-11 08:15:39.524 Interactive Brokers | Requesting Trade Positions snapshot and updates for account: U621* | 2023-07-11 08:15:39.574 Interactive Brokers | Received Trade Positions download end message for account U621* | 2023-07-11 08:15:39.578 Interactive Brokers | Begin Trade Positions processing. | 2023-07-11 08:15:39.578 Interactive Brokers | Received Trade Positions. Performing final processing. | 2023-07-11 08:15:39.578 Denali Data Feed | Network connection to server complete. | 2023-07-11 08:15:39.672 Denali Data Feed | Starting socket receive thread. | 2023-07-11 08:15:39.672 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-11 08:15:39.672 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-11 08:15:39.932 Denali Data Feed | Sending logon request message. | 2023-07-11 08:15:39.932 Denali Data Feed | Received logon response. | 2023-07-11 08:15:40.792 Denali Data Feed | Server Name: SC Realtime Server. | 2023-07-11 08:15:40.792 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-11 08:15:40.792 Denali Data Feed | Successfully connected. | 2023-07-11 08:15:40.792 Denali Data Feed | Trading is not supported. | 2023-07-11 08:15:40.792 Denali Data Feed | Restarting real-time data updates for symbol: MES-202309-CME-USD -> MESU23 | 2023-07-11 08:15:40.792 Denali Data Feed | Received security definition for symbol MES-202309-CME-USD | 2023-07-11 08:15:41.013 Requesting market depth updates for: MES-202309-CME-USD if supported. | 2023-07-11 08:15:44.319 Denali Data Feed | Clearing market depth for MES-202309-CME-USD | 2023-07-11 08:15:44.708 HD Request # 50 | Downloading Intraday chart data for MES-202309-CME-USD to the file MES-202309-CME-USD.scid. Service: cme | 2023-07-11 08:15:46.618 HD Request # 50 | Download start date-time: 2023-07-11 08:15:09.000000. File last date-time: 2023-07-11 08:15:09.839004 | 2023-07-11 08:15:46.618 HD Request # 50 | Using server: ds28.sierracharts.com port 10150 | 2023-07-11 08:15:46.618 Socket (3) | Creating socket. | 2023-07-11 08:15:46.618 Socket (3) | New receive buffer size: 5242880 | 2023-07-11 08:15:46.619 Socket (3) | Connecting to IP: 142.215.18.147. | 2023-07-11 08:15:46.619 HD Request # 50 | Setting DTC encoding to Binary VLS | 2023-07-11 08:15:47.033 HD Request # 50 | Sending historical data logon request message. | 2023-07-11 08:15:47.033 HD Request # 50 | Requesting Intraday data. Start date-time: 2023-07-11 08:15:09. Record interval: 0. Symbol: MESU23 | 2023-07-11 08:15:47.697 HD Request # 50 | Decompressing data. | 2023-07-11 08:15:47.813 HD Request # 50 | Receiving Intraday data for MES-202309-CME-USD starting at 2023-07-11 08:15:09.839000 | 2023-07-11 08:15:47.925 Socket (3) | CloseSocket call. | 2023-07-11 08:15:47.925 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-07-11 08:15:47.926 Historical data download thread signaled to stop. | 2023-07-11 08:15:47.926 HD Request # 50 | Timestamp of first Intraday data file record written: 2023-07-11 08:15:12.347000. | 2023-07-11 08:15:47.926 HD Request # 50 | Received 92 Intraday data records from 2023-07-11 08:15:09.839000 to 2023-07-11 08:15:47.392000 (37.6 seconds. Delay: 0.5 seconds) and wrote 87 records for MES-202309-CME-USD | 2023-07-11 08:15:47.926 HD Request # 50 | Completion time: 1s. | 2023-07-11 08:15:47.926 HD Request # 50 | Intraday data download complete for MES-202309-CME-USD. Unique request ID: 81 | 2023-07-11 08:15:47.926 Removing historical data download ID 81. | 2023-07-11 08:15:47.926 Real-time Intraday chart data file updates started for MES-202309-CME-USD | 2023-07-11 08:15:47.926 Intraday chart data file opened for MES-202309-CME-USD | 2023-07-11 08:15:47.926 HD Request # 50 | Enabling Intraday chart updating for symbol. | 2023-07-11 08:15:47.926 Triggering next historical data download in queue. | 2023-07-11 08:15:47.926 No download requests in the queue to start downloads for. | 2023-07-11 08:15:47.926 Socket (3) | Socket gracefully closed by remote side. | 2023-07-11 08:15:48.038 Socket (3) | Closed. | 2023-07-11 08:15:48.038 Opened cached Intraday file: C:\SierraChart\Data\MES-202309-CME-USD.scid. Thread ID: 9288 | 2023-07-11 08:15:50.576 |
| [2023-07-11 14:10:23] |
| Sierra_Chart Engineering - Posts: 17198 |
|
We did not get what we needed to in this log. We are putting out a new release in about 30 minutes, which will give us the information that we need. We need to know how many levels are being subscribed to.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-11 17:37:21] |
| Bhargav09 - Posts: 15 |
|
Hi, how to find, how many levels are subscribed? My activated services are attached in the message. |
| Capture-3.PNG / V - Attached On 2023-07-11 17:36:29 UTC - Size: 58.74 KB - 73 views |
| [2023-07-14 16:54:05] |
| Bhargav09 - Posts: 15 |
|
Any update on the issue?
|
| [2023-07-15 09:13:29] |
| Sierra_Chart Engineering - Posts: 17198 |
|
We apologize for the delay. Yes update to the current version: Software Download: Fast Update Follow the instructions in post #6 again: Chart DOM data not working with IBKR/denali Exchange data feed | Post: 352438 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-17 08:15:58] |
| Bhargav09 - Posts: 15 |
|
Hi, I tried with current version download with my chartbook, but it did not help. Although, I am attaching the message log which you asked for, FOR MES-202309-CME Software version: 2524 64-bit | 2023-07-17 03:12:45.205 Primary Thread ID: 18920 | 2023-07-17 03:12:45.205 Usage end date: 2023-08-06 | 2023-07-17 03:12:45.205 Enabled for: Advanced Features 2. | 2023-07-17 03:12:45.205 Enabled for: Sierra Chart Historical Data Service. | 2023-07-17 03:12:45.205 Enabled for: Denali Real-Time Exchange Data Feed. | 2023-07-17 03:12:45.205 Enabled for: Delayed Denali Exchange Data Feed. | 2023-07-17 03:12:45.205 Enabled for exchange2: CME (Trading Account Required) | 2023-07-17 03:12:45.205 Enabled for exchange2: CBOT (Trading Account Required) | 2023-07-17 03:12:45.205 Enabled for exchange2: COMEX (Trading Account Required) | 2023-07-17 03:12:45.205 Enabled for exchange2: NYMEX (Trading Account Required) | 2023-07-17 03:12:45.205 Enabled for exchange2: fairx_exchange.data | 2023-07-17 03:12:45.205 Allow Support for Sierra Chart Data Feeds is enabled. | 2023-07-17 03:12:45.205 Current selected Data/Trading service: Interactive Brokers | 2023-07-17 03:12:45.205 Custom symbol settings values: enabled | 2023-07-17 03:12:45.205 Chart Update Interval: 500 | 2023-07-17 03:12:45.205 Intraday Data Storage Time Unit: 0 | 2023-07-17 03:12:45.205 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2023-07-17 03:12:45.205 2023-07-17 08:12:45 Local computer time in UTC | 2023-07-17 03:12:45.205 2023-07-17 03:12:45 Local computer time in SC Time Zone | 2023-07-17 03:12:45.205 2023-07-17 08:06:48 Server time in UTC | 2023-07-17 03:12:45.205 Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-07-17 03:12:45.205 Program path: C:\SierraChart\ | 2023-07-17 03:12:45.205 Data Files path: C:\SierraChart\Data\ | 2023-07-17 03:12:45.205 OS Version Number: 10.0 | 2023-07-17 03:12:45.206 Locale Setting: C | 2023-07-17 03:12:45.206 DLLs: UserContributedStudies_64.dll | 2023-07-17 03:12:45.206 Allowed protected custom studies: | 2023-07-17 03:12:45.206 Crash reporter started: true | 2023-07-17 03:12:45.206 MES-202309-CME-USD 1 Min #1 | Reloading chart. | 2023-07-17 03:12:56.416 Mapping MES-202309-CME-USD to MESU23. Service code: cme | 2023-07-17 03:12:56.943 Denali Data Feed | Starting real-time market data updates for: MES-202309-CME-USD (MESU23). ID: 43 Service code: cme | 2023-07-17 03:12:56.943 Denali Data Feed | Requesting security definition data for: MES-202309-CME-USD (MESU23). ID: 43 | 2023-07-17 03:12:56.943 Added historical Intraday data request for MES-202309-CME-USD to the queue. | 2023-07-17 03:12:56.943 Intraday data recording state for symbol MES-202309-CME-USD is set to download 'Pending'. | 2023-07-17 03:12:56.943 Triggering next historical data download in queue. | 2023-07-17 03:12:56.943 Delaying start of download for MES-202309-CME-USD. | 2023-07-17 03:12:56.944 Denali Data Feed | Received security definition for symbol MES-202309-CME-USD | 2023-07-17 03:12:57.138 HD Request # 5 | Downloading Intraday chart data for MES-202309-CME-USD to the file MES-202309-CME-USD.scid. Service: cme | 2023-07-17 03:13:02.972 HD Request # 5 | Download start date-time: 2023-07-12 11:03:13.000000. File last date-time: 2023-07-12 11:03:13.494000 | 2023-07-17 03:13:02.972 HD Request # 5 | Using server: ds28.sierracharts.com port 10150 | 2023-07-17 03:13:02.972 Socket (4) | Creating socket. | 2023-07-17 03:13:02.973 Socket (4) | New receive buffer size: 0 | 2023-07-17 03:13:02.973 Socket (4) | Connecting to IP: 142.215.18.147. | 2023-07-17 03:13:02.973 HD Request # 5 | Setting DTC encoding to Binary VLS | 2023-07-17 03:13:03.201 HD Request # 5 | Sending historical data logon request message. | 2023-07-17 03:13:03.201 HD Request # 5 | Requesting Intraday data. Start date-time: 2023-07-12 11:03:13. Record interval: 0. Symbol: MESU23 | 2023-07-17 03:13:03.827 HD Request # 5 | Decompressing data. | 2023-07-17 03:13:03.937 HD Request # 5 | Receiving Intraday data for MES-202309-CME-USD starting at 2023-07-12 11:03:13.484000 | 2023-07-17 03:13:04.171 HD Request # 5 | Timestamp of first Intraday data file record written: 2023-07-12 11:03:13.891000. | 2023-07-17 03:13:04.624 Socket (4) | CloseSocket call. | 2023-07-17 03:13:07.838 Historical data download thread signaled to stop. | 2023-07-17 03:13:07.838 Socket (4) | Shutdown started. Waiting for graceful close. | 2023-07-17 03:13:07.839 HD Request # 5 | Received 792604 Intraday data records from 2023-07-12 11:03:13.484000 to 2023-07-17 03:12:50.864000 (4.7 days. Delay: 17.0 seconds) and wrote 792602 records for MES-202309-CME-USD | 2023-07-17 03:13:07.839 HD Request # 5 | Completion time: 5s. | 2023-07-17 03:13:07.840 HD Request # 5 | Intraday data download complete for MES-202309-CME-USD. Unique request ID: 5 | 2023-07-17 03:13:07.840 Removing historical data download ID 5. | 2023-07-17 03:13:07.840 Real-time Intraday chart data file updates started for MES-202309-CME-USD | 2023-07-17 03:13:07.840 Intraday chart data file opened for MES-202309-CME-USD | 2023-07-17 03:13:07.840 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2023-07-17 03:13:07.840 Triggering next historical data download in queue. | 2023-07-17 03:13:07.840 No download requests in the queue to start downloads for. | 2023-07-17 03:13:07.840 Socket (4) | Socket gracefully closed by remote side. | 2023-07-17 03:13:07.957 Socket (4) | Closed. | 2023-07-17 03:13:07.957 File >> Disconnect selected. | 2023-07-17 03:13:19.174 IB TWS socket (2) | CloseSocket call. | 2023-07-17 03:13:19.175 IB TWS socket (2) | Shutdown started. Waiting for graceful close. | 2023-07-17 03:13:19.175 Denali Data Feed | Waiting for socket receive thread to end | 2023-07-17 03:13:19.175 DTC Client socket (1) | CloseSocket call. | 2023-07-17 03:13:19.176 Denali Data Feed | Disconnected from the server. | 2023-07-17 03:13:19.176 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2023-07-17 03:13:19.176 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2023-07-17 03:13:19.176 IB TWS socket (2) | Socket gracefully closed by remote side. | 2023-07-17 03:13:19.176 IB TWS socket (2) | Closed. | 2023-07-17 03:13:19.176 DTC Client socket (3) | CloseSocket call. | 2023-07-17 03:13:19.176 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2023-07-17 03:13:19.176 SC DTC Data with Market Depth | Disconnected from the server. | 2023-07-17 03:13:19.176 Interactive Brokers | Disconnected. | 2023-07-17 03:13:19.176 DTC Client socket (1) | Socket gracefully closed by remote side. | 2023-07-17 03:13:19.405 DTC Client socket (1) | Closed. | 2023-07-17 03:13:19.405 DTC Client socket (3) | Socket gracefully closed by remote side. | 2023-07-17 03:13:19.509 DTC Client socket (3) | Closed. | 2023-07-17 03:13:19.510 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2023-07-17 03:13:45.373 IB TWS socket (1) | Creating socket. | 2023-07-17 03:13:45.373 IB TWS socket (1) | New receive buffer size: 0 | 2023-07-17 03:13:45.373 IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2023-07-17 03:13:45.373 Interactive Brokers | Sending API sign: API | 2023-07-17 03:13:45.884 Interactive Brokers | Sending client version: v100..176 +PACEAPI. Waiting for acceptance. | 2023-07-17 03:13:45.884 Interactive Brokers | TWS server version: 176 | 2023-07-17 03:13:45.891 Interactive Brokers | TWS time: 20230717 10:13:44 CET | 2023-07-17 03:13:45.891 Interactive Brokers | Connected. Sending Start API command. | 2023-07-17 03:13:46.148 Interactive Brokers | Waiting for account information. | 2023-07-17 03:13:46.148 Interactive Brokers | Next valid order ID: 674 | 2023-07-17 03:13:46.149 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2023-07-17 03:13:46.149 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2023-07-17 03:13:46.149 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2023-07-17 03:13:46.149 IB Account information received. | 2023-07-17 03:13:46.149 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2023-07-17 03:13:46.149 Interactive Brokers | Connected to Live account. | 2023-07-17 03:13:46.149 Updated verified funded futures trading account ending date to: 2023-08-16 08:13:46 | 2023-07-17 03:13:46.149 Interactive Brokers | Connected to server complete. | 2023-07-17 03:13:46.149 Triggering next historical data download in queue. | 2023-07-17 03:13:46.150 Updated verified funded futures trading account ending date to: 2023-08-16 08:13:46 | 2023-07-17 03:13:46.150 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2023-07-17 03:13:46.151 Message from IB: HMDS data farm connection is OK:ushmds.nj. IB Error Code: 2106. Request ID: -1. | 2023-07-17 03:13:46.151 Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. | 2023-07-17 03:13:46.151 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2023-07-17 03:13:46.151 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2023-07-17 03:13:46.151 Message from IB: Sec-def data farm connection is OK:secdefeu. IB Error Code: 2158. Request ID: -1. | 2023-07-17 03:13:46.151 Interactive Brokers | Next valid order ID: 674 | 2023-07-17 03:13:46.151 No download requests in the queue to start downloads for. | 2023-07-17 03:13:46.151 Interactive Brokers | Next valid order ID: 674 | 2023-07-17 03:13:46.152 Interactive Brokers | Requesting Trade Positions snapshot and updates for account: U621* | 2023-07-17 03:13:46.397 Interactive Brokers | Received Trade Positions download end message for account U621* | 2023-07-17 03:13:46.401 Interactive Brokers | Begin Trade Positions processing. | 2023-07-17 03:13:46.401 Interactive Brokers | Received Trade Positions. Performing final processing. | 2023-07-17 03:13:46.401 Mapping MES-202309-CME-USD to MESU23. Service code: cme | 2023-07-17 03:13:46.477 Using symbol data fast lookup vector | 2023-07-17 03:13:46.477 Denali Data Feed | Starting real-time market data updates for: MES-202309-CME-USD (MESU23). ID: 1 Service code: cme | 2023-07-17 03:13:46.477 Denali Data Feed | Connecting to the server ds23.sierracharts.com. Port 10048 | 2023-07-17 03:13:46.477 Denali Data Feed | Requesting security definition data for: MES-202309-CME-USD (MESU23). ID: 1 | 2023-07-17 03:13:46.477 Added historical Intraday data request for MES-202309-CME-USD to the queue. | 2023-07-17 03:13:46.477 Intraday data recording state for symbol MES-202309-CME-USD is set to download 'Pending'. | 2023-07-17 03:13:46.477 Triggering next historical data download in queue. | 2023-07-17 03:13:46.477 DTC Client socket (2) | Creating socket. | 2023-07-17 03:13:46.477 DTC Client socket (2) | New receive buffer size: 0 | 2023-07-17 03:13:46.478 DTC Client socket (2) | Connecting to IP: 142.215.17.190. | 2023-07-17 03:13:46.478 Delaying start of download for MES-202309-CME-USD. | 2023-07-17 03:13:46.487 Denali Data Feed | Network connection to server complete. | 2023-07-17 03:13:46.590 Denali Data Feed | Starting socket receive thread. | 2023-07-17 03:13:46.590 Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard | 2023-07-17 03:13:46.590 Denali Data Feed | Setting DTC encoding to Binary VLS | 2023-07-17 03:13:46.714 Denali Data Feed | Sending logon request message. | 2023-07-17 03:13:46.714 Denali Data Feed | Received logon response. | 2023-07-17 03:13:47.564 Denali Data Feed | Server Name: SC Realtime Server. | 2023-07-17 03:13:47.564 Denali Data Feed | Server protocol version: 8. Client protocol version: 8 | 2023-07-17 03:13:47.564 Denali Data Feed | Successfully connected. | 2023-07-17 03:13:47.564 Denali Data Feed | Trading is not supported. | 2023-07-17 03:13:47.564 Denali Data Feed | Restarting real-time data updates for symbol: MES-202309-CME-USD -> MESU23 | 2023-07-17 03:13:47.564 Denali Data Feed | Received security definition for symbol MES-202309-CME-USD | 2023-07-17 03:13:47.783 Requesting market depth updates for: MES-202309-CME-USD if supported. NumLevels=1400 | 2023-07-17 03:13:51.149 Denali Data Feed | Clearing market depth for MES-202309-CME-USD | 2023-07-17 03:13:51.583 HD Request # 6 | Downloading Intraday chart data for MES-202309-CME-USD to the file MES-202309-CME-USD.scid. Service: cme | 2023-07-17 03:13:52.295 HD Request # 6 | Download start date-time: 2023-07-17 03:12:50.000000. File last date-time: 2023-07-17 03:12:50.864000 | 2023-07-17 03:13:52.296 HD Request # 6 | Using server: ds23.sierracharts.com port 10149 | 2023-07-17 03:13:52.296 Socket (3) | Creating socket. | 2023-07-17 03:13:52.296 Socket (3) | New receive buffer size: 0 | 2023-07-17 03:13:52.297 Socket (3) | Connecting to IP: 142.215.17.190. | 2023-07-17 03:13:52.297 HD Request # 6 | Setting DTC encoding to Binary VLS | 2023-07-17 03:13:52.548 HD Request # 6 | Sending historical data logon request message. | 2023-07-17 03:13:52.548 HD Request # 6 | Requesting Intraday data. Start date-time: 2023-07-17 03:12:50. Record interval: 0. Symbol: MESU23 | 2023-07-17 03:13:53.216 HD Request # 6 | Decompressing data. | 2023-07-17 03:13:53.331 HD Request # 6 | Receiving Intraday data for MES-202309-CME-USD starting at 2023-07-17 03:12:50.864000 | 2023-07-17 03:13:53.442 Socket (3) | CloseSocket call. | 2023-07-17 03:13:53.443 Historical data download thread signaled to stop. | 2023-07-17 03:13:53.443 Socket (3) | Shutdown started. Waiting for graceful close. | 2023-07-17 03:13:53.443 HD Request # 6 | Timestamp of first Intraday data file record written: 2023-07-17 03:13:19.172000. | 2023-07-17 03:13:53.443 HD Request # 6 | Received 21 Intraday data records from 2023-07-17 03:12:50.864000 to 2023-07-17 03:13:50.058000 (59.2 seconds. Delay: 3.4 seconds) and wrote 20 records for MES-202309-CME-USD | 2023-07-17 03:13:53.443 HD Request # 6 | Completion time: 1s. | 2023-07-17 03:13:53.444 HD Request # 6 | Intraday data download complete for MES-202309-CME-USD. Unique request ID: 6 | 2023-07-17 03:13:53.444 Removing historical data download ID 6. | 2023-07-17 03:13:53.444 Real-time Intraday chart data file updates started for MES-202309-CME-USD | 2023-07-17 03:13:53.444 Intraday chart data file opened for MES-202309-CME-USD | 2023-07-17 03:13:53.444 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2023-07-17 03:13:53.444 Triggering next historical data download in queue. | 2023-07-17 03:13:53.444 No download requests in the queue to start downloads for. | 2023-07-17 03:13:53.444 Socket (3) | Socket gracefully closed by remote side. | 2023-07-17 03:13:53.558 Socket (3) | Closed. | 2023-07-17 03:13:53.558 Opened cached Intraday file: C:\SierraChart\Data\MES-202309-CME-USD.scid. Thread ID: 13048 | 2023-07-17 03:14:08.157 |
| [2023-07-17 08:51:15] |
| Sierra_Chart Engineering - Posts: 17198 |
|
Full market depth is being requested and received: Requesting market depth updates for: MES-202309-CME-USD if supported. NumLevels=1400 | 2023-07-17 03:13:51.149 Are you sure you went through each and every item here?: File Menu: Not Receiving the Full Number of Market Depth Levels How many levels of market depth do you see in File >> Open Market Depth Window? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-17 10:02:34] |
| Bhargav09 - Posts: 15 |
|
I have followed each and every item given in the link. Basically, its all default set to 0, I have not changed them anyways. Yes, for individual chart (MES) the market depth is complete, I also noticed that. But when I combine it i.e. Symbol (Action) : ES-202309-CME with Trade and Current Quote Symbol (Action): MES-202309-CME, then I dont receive complete market depth. I made a change to my symbol format, where I added option currency format i.e. ES-202309-CME-USD and MES-202309-CME-USD. I can see the market depth as per my expectations. But again here problem is that, historical data for Number charts went to 0*0 and at each reopening of the chart book 'Symbol setting not found for current service' message is received. But for number bars, from where I made the change data can be received. I am attaching an image for further reference. I dont know if this is ok to execute trades, when such message is displayed at opening of the chart/chartbook, I guess not. |
| Capture-4.PNG / V - Attached On 2023-07-17 09:59:06 UTC - Size: 364.84 KB - 71 views |
| [2023-07-17 10:05:24] |
| Sierra_Chart Engineering - Posts: 17198 |
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You definitely cannot use this symbol: ES-202309-CME-USD This is not going to work properly at all. It needs to be: ES-202309-CME Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-17 11:53:04] |
| Bhargav09 - Posts: 15 |
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OK. Then without the USD in the format, I dont receive the market depth. What could be the solution? or a work around for such issue?
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| [2023-07-17 11:57:53] |
| Sierra_Chart Engineering - Posts: 17198 |
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You do not receive market depth for what specific symbol? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-17 12:16:18] |
| Bhargav09 - Posts: 15 |
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Let me try again to explain the issue. I am using Chart > Chart setting > Symbol > Symbol (Action) : Es-202309-CME Trade and Current Quote Symbol (Action) : MES-202309-CME I do this, because I want to chart ES Future but want to trade Micro Future MES. Now, Since I use this Trade and Current Quote Symbol (with MES), I dont get the market depth. If I dont use Trade and Current Quote Symbol (With MES), then I get the market depth. For reference, you can take the image from my last post, I use it for number bars with above mentioned configuration. |
| [2023-07-17 12:27:55] |
| Sierra_Chart Engineering - Posts: 17198 |
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Could we give you a call to help with this?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-17 13:57:32] |
| Bhargav09 - Posts: 15 |
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Yeah, sure!
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| [2023-07-17 14:49:25] |
| Sierra_Chart Engineering - Posts: 17198 |
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User called and issue resolved. Needed to use the correct symbol, and also enable Use as Trade Only Symbol for the trade symbol. If you have any problems with the Daily Profit/Loss on the Trade Window, then refer to: Help With Daily Profit/Loss Value: Simplified Steps to Solve Incorrect Daily Profit/Loss Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-07-17 14:50:10
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| [2023-07-17 17:20:41] |
| Bhargav09 - Posts: 15 |
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Thank you for support and resolving the issue with the call!
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