Support Board
Date/Time: Wed, 27 Nov 2024 14:43:53 +0000
Data Problem
View Count: 328
| [2023-07-10 11:51:12] |
| Daniel Kamiński - Posts: 25 |
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I have problem with downloading data. Can You check this?
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Attachment Deleted.  Data problem.png / V - Attached On 2023-07-10 11:51:04 UTC - Size: 166.39 KB - 85 views |
| [2023-07-10 13:25:14] |
| Sierra_Chart Engineering - Posts: 17194 |
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What is the problem you are having specifically?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-10 13:30:38] |
| Daniel Kamiński - Posts: 25 |
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the problem is as in the attached picture. It's 3:30 p.m. and my data is from 1:31 p.m
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Attachment Deleted. Data problem.png / V - Attached On 2023-07-10 13:30:32 UTC - Size: 165.53 KB - 85 views |
| [2023-07-10 15:55:48] |
| John - SC Support - Posts: 36315 |
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Is the data updating, or just stopped at that time? Are you still having an issue? Check the Time Zone of your charts and see what it is set to versus your local time zone. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-08 14:42:23] |
| Daniel Kamiński - Posts: 25 |
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Hello, and again same problem. Almost every month on almost the same day. My system is not downloading data... |
| Screenshot_1.png / V - Attached On 2023-08-08 14:42:14 UTC - Size: 93.77 KB - 70 views |
| [2023-08-08 19:49:41] |
| John - SC Support - Posts: 36315 |
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There is little we can do with regards to the Binance data. Typically if there is a problem, it is from the exchange themselves. We opened a chart for this instrument, and we are not seeing any issue at the moment. If you are still having a problem, then refer to the following for things to check: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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