Support Board
Date/Time: Wed, 27 Nov 2024 21:30:43 +0000
small arrow on both side of Numbers Bar display missing
View Count: 283
| [2023-07-07 11:26:43] |
| User234511 - Posts: 5 |
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please see the attached pictures for reference attachment 1 is captured on 06-Jul, you can see some small arrows besides the numbers bar and in attachment 2, I found that those small arrows is missing on 07-Jul morning and I did not change any settings between this 6-7 Jul. please let me know how to solve and make it appears again, thanks Date Time Of Last Edit: 2023-07-10 10:22:20
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Private File Private File |
| [2023-07-07 14:27:17] |
| John - SC Support - Posts: 36350 |
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The attachments are Chartbooks, not images. And when we look at the Chartbooks we are not seeing the arrows that you reference. Please give us the image so we can see what you were seeing previously.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-10 10:26:08] |
| User234511 - Posts: 5 |
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hi john, revised with the correct pictures in post #1 and here, please take a look, thanks |
Private File Private File |
| [2023-07-10 11:10:46] |
| Sierra_Chart Engineering - Posts: 17198 |
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What are we supposed to do with this? What is drawing those arrows. We have no idea what the issue is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-07-11 05:48:45] |
| User234511 - Posts: 5 |
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i mean i did not changed any setting after 6-jul, and there is small arrows besides the each bar, please see attached picture, when i open the chart on 7-jul , i found that those arrows are disappeared. and it keep no arrows til now.
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Private File |
| [2023-07-11 13:47:01] |
| John - SC Support - Posts: 36350 |
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The problem is that we have no idea what study you were using that created those small arrows. It is not familiar to us. Therefore, we have no idea why they are no longer there. Are you using a third-party study for which your subscription ran out? Or are you running in Safe Mode that turned off that study?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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