Support Board
Date/Time: Wed, 27 Nov 2024 23:44:45 +0000
Daily historical chart displaying void in lieu of today's bar
View Count: 337
| [2023-06-28 18:11:17] |
| AntoineOpala - Posts: 66 |
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As you can see in the images attached below, I have a daily chart which recieves market data. The current price, highlighted in yellow, is evolving constantly as it should. However, the bar itself for the current day doesn't show. Unless I'm missing something, every parameter mentioned in your documentation seems set properly. How to fix this? Date Time Of Last Edit: 2023-06-28 18:11:38
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 chart 1.png / V - Attached On 2023-06-28 18:02:18 UTC - Size: 26.82 KB - 74 views chart 2 settings.png / V - Attached On 2023-06-28 18:02:30 UTC - Size: 25.91 KB - 67 views |
| [2023-06-28 18:54:03] |
| John - SC Support - Posts: 36350 |
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The last bar in the chart is from June 26, 2023. This makes us wonder if the chart is scrolled all the way to the end. Refer to the following for other possible items: No Historical Chart or Blank Chart | Historical Chart Not Updating | Missing Historical Chart Data: 6.2: Current Bar Not Updating in a Historical Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-28 19:08:52] |
| AntoineOpala - Posts: 66 |
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Yes, the chart is scrolled all the way to the end. Here, I joined a maximized view of the chart scrolled towards to future. Looking carefully, there are a few green pixels on today's column and the volume is minimal, despite us being at the very end of the trading session: a lot of activity has taken place today. That activity, I can see perfectly in all my intraday charts. It's as if a tiny bit of the data came across, but far from everything. Date Time Of Last Edit: 2023-06-28 19:08:59
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| chart 3 scrolled towards the future.png / V - Attached On 2023-06-28 19:08:04 UTC - Size: 83.27 KB - 63 views |
| [2023-06-28 19:30:39] |
| John - SC Support - Posts: 36350 |
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With that chart active, select "Edit >> Delete all Data And Download". You will be prompted if you want to delete all the data - to which you should answer "yes". Let us know if today's bar shows up or not after it redownloads the data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-06-28 19:35:45] |
| AntoineOpala - Posts: 66 |
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I did what you've just said and it's still the same. Maybe it has something to do with session times?
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| chart 4 historical download complete.png / V - Attached On 2023-06-28 19:35:40 UTC - Size: 18.24 KB - 73 views |
| [2023-06-29 11:51:42] |
| Sierra_Chart Engineering - Posts: 17198 |
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We can see the data is coming from Interactive Brokers and we cannot help with this. Use the US Equities Consolidated Tape exchange from Sierra Chart: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#USEquities This will resolve the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-29 11:52:06
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| [2023-06-29 19:09:02] |
| Sierra_Chart Engineering - Posts: 17198 |
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Here is the full documentation for activating the US Equities Consolidated Tape data feed: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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