Support Board
Date/Time: Wed, 27 Nov 2024 23:28:24 +0000
delayed data
View Count: 269
| [2023-06-28 12:22:47] |
| User181801 - Posts: 42 |
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Hello and thanks for your help. I have an active broker account and an active denali data feed. I have an active subscription of the "12 - Integrated Advanced MBO (Monthly)". When I log into my trade account and open a chart I get "Download failed. Hostprical data only supported with denali data feed." and " rel-time market data only supported with denali data feed". Also, when I choose "Trading Evaluator [trading] from the data/trade service settings I get delayed data. What do I need to do to get live data? Date Time Of Last Edit: 2023-06-28 14:21:06
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| [2023-06-28 14:54:35] |
| John - SC Support - Posts: 36350 |
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We see that you have activated the "Full CME Group with Market Depth" exchange, so you should be getting the real-time data now. Note that the exchanges work on a calendar month basis and are not pro-rated. Therefore, you paid the full amount for this exchange for the remaining days in June. You will be charged again on July 1 in order to continue to get the data for July. Please ensure you have enough funds in your account prior to July 1 in order to automatically renew the exchange on that date. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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